Service Desk Engineer

Managed IT Force, LLC is hiring a Service Desk Engineer to deliver on-site, client-facing support in Warren, Ohio, with the ability to provide remote assistance across the client base. This role focuses on resolving day-to-day end-user and workstation challenges, including Windows and Microsoft 365 issues, while maintaining accurate documentation and clear communication.

The position is full-time and in-person, supporting business-critical technology needs with a professional presence at the client location. The salary range is USD 55,000 to 65,000 per year, based on experience.

Key Responsibilities

• Troubleshoot and resolve Windows workstation issues
• Support Microsoft 365 applications and services
• Install, deploy, and configure desktop computers and peripherals
• Onboard and offboard end users and systems
• Assist with software, login, email, printing, and connectivity problems
• Document work performed and maintain accurate ticket records
• Escalate issues appropriately while maintaining ownership of communication and follow-up
• Collaborate with other engineers to resolve complex issues
• Provide hands-on support when physical assistance is required
• Support workstation deployments, hardware replacements, and equipment upgrades
• Coordinate with client personnel and Managed IT Force engineers
• Maintain a visible, professional presence at the client location
• Ensure users receive prompt and effective support when business-critical issues arise

Required Qualifications

• Strong understanding of Windows 10 and Windows 11
• PC hardware troubleshooting and repair experience
• Experience supporting Microsoft Office and Microsoft 365 applications
• Printer and peripheral support capability
• Basic networking concepts
• Effective troubleshooting and problem-solving skills
• Experience supporting users in a business environment
• Strong verbal and written communication skills

Technologies

• Windows 10
• Windows 11
• Microsoft 365
• Microsoft Office
• Active Directory

Preferred Skills and Experience

• Help Desk or Desktop Support experience
• Microsoft 365 administration
• Active Directory user management
• Network switch and cabling experience
• Cybersecurity solutions and best practices
• Manufacturing environment experience
• Managed Service Provider (MSP) experience

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Professional Development Opportunities
• Exposure to a wide variety of technologies and business environments

Location and Work Details

• Location: Warren, OH (onsite)
• Work location: In person
• Ability to commute: Warren, OH 44483 (Required)
• Ability to relocate: Warren, OH 44483 (Required)
• Job type: Full-Time, In-Person

Application Requirements

• Resume
• Cover Letter

In your cover letter, please answer: Describe the most challenging technology problem you solved for another person and explain how you approached it.