The Robotics Forward Deployed Engineer serves as the customer-facing owner of Tutor robot deployments across client sites, responsible for both operational and technical success while developing automation tooling and deep field knowledge through close customer collaboration. This on-site role is based in Watertown, MA, with a salary range of USD 80,000 to 160,000 per year.
Responsibilities
- Manage an end-to-end portfolio of customer sites as the primary technical partner, earning trust with operations, engineering, and maintenance teams and owning deployment outcomes.
- Automate repetitive work by turning recurring manual interventions into tooling, scripts, and playbooks that customers and the remote team can run independently as the fleet grows.
- Develop deep knowledge of Tutor robot systems, including software, hardware, and operational characteristics, to diagnose issues credibly and craft practical solutions at the product boundary.
- Diagnose and resolve ambiguous, multi-factor issues in real-world environments across software configuration, mechanical adjustments, process changes, and root-cause analysis, especially where no playbook exists.
- Collaborate with engineering on deeper fixes by packaging high-confidence cases with reproduction conditions, logs, and likely root causes, incorporating field validation beyond reports alone.
- Monitor fleet health and performance metrics such as uptime, reliability, throughput, and customer satisfaction, and act proactively on early signals.
- Represent customer feedback in internal roadmap discussions, translating field realities into structured product insights.
- Partner with Account Executives on expansion conversations, leveraging operational success to create growth opportunities.
Requirements
- 3–7+ years in a technical, customer-facing role such as applications/field engineering, robotics deployment, solutions engineering, technical account management, or related fields.
- Technical depth in at least one area: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse and logistics technology.
- Comfort working hands-on with both software and physical systems in imperfect operational environments; able to read logs and telemetry, reason about systems you did not build, and write scripts or tooling to automate manual processes.
Benefits
- Health and dental coverage
- Unlimited PTO
The Company
Tutor Intelligence develops technology and processes to extend robot deployment into traditional industrial settings such as the average factory and warehouse. The company envisions a future where general-purpose and highly capable robots operate broadly, and it aims to accelerate that trajectory rather than wait on the sidelines. Founded by MIT alumni and backed by more than $40 million in funding from AI and robotics investors, Tutor blends human and artificial intelligence to create meaningful, scalable solutions. As an AI software company that deploys inventions directly into facilities, every line of code, process change, and decision has a direct impact on the physical economy.
The Role
We seek a technically credible, customer-oriented engineer to own a portfolio of customer sites running Tutor robots in production. You will be the main point of contact for operations, engineering, and maintenance teams at each site, accountable for the deployments' operational and technical success over time. This role is not a traditional customer success position or core product engineering; you will write code—scripts, tooling, dashboards, and playbook logic—to automate today’s manual interventions. The objective is to reduce site dependence on you over time while tackling multi-factor problems that lack a ready-made playbook. You will build deep field knowledge and act as a bridge between robotics, operations, and customer partnership, shaping how Tutor serves real customers in real environments.
Nice to Have
- Direct experience deploying or supporting robotics in production.
- Background in warehouse, manufacturing, or other industrial operations.
- Experience bringing field context into engineering decisions to resolve technical issues.
- Strong interest in robotics, automation, or the future of physical AI.
Why This Role Is Unique
- Operate at the intersection of advanced robotics and real-world industrial operations.
- Own the success of actual customers running production robots, with your work directly influencing the adoption of physical AI in facilities.
- Join during a period of rapid growth, where this function is central to scaling the fleet.
- Help define the function at Tutor by building tooling and playbooks that future hires will leverage.
