Engineer Jobs in Woodridge, IL

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22d ago

Technical Support Engineer, Distributed Infrastructure (D-IT)

Eaton Woodridge, IL

Woodridge, IL

22d ago

$69k - $101k/yr Full time Electrical Engineering Customer Support Data Centers

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Job Description

Technical Support Engineer in Eaton's Distributed Infrastructure team, a hybrid role located within 50 miles of Woodridge, IL, delivering post-sales technical support for power protection and data center products.

Responsibilities

Provide post-sales technical support to customers by troubleshooting, diagnosing, and resolving issues during and after installation across a broad range of power protection and data center products.
Maintain precise documentation of service requests and the steps taken to troubleshoot problems.
Clearly communicate product value propositions and product line strategies to customers and internal teams.
Support the team in refining business processes and enhancing electronic tools used for service delivery.
Participate on special teams and contribute to projects that improve team performance and customer satisfaction.
Help the team meet or surpass metrics and tackle complex tasks using diverse resources.
Leverage available information to deliver professional, informed customer support.
Work rotating 8-hour shifts within the window of 7:00 a.m. to 6:00 p.m.

Requirements

Bachelor’s degree from an accredited institution.
Minimum of 1 year of hands-on experience in the electrical industry.
Relocation assistance is not offered; candidates must reside within 50 miles of Woodridge, IL.
No immigration sponsorship or support is provided for this position (no CPT, OPT, STEM OPT, F-1 to H-1B, H-1B cap, O-1, E-3, TN, I-485 portability, etc.).
Experience with test equipment such as multimeters, ammeters, and network sniffers.
Knowledge or experience with Linux operating systems.
Prior customer-facing experience.
Excellent communication skills.
Strong time management and organizational abilities.
Ability to prioritize multiple tasks.
Team player with a positive attitude and a strong professional presence.

Technologies

Linux operating systems
Multimeter
Ammeter
Network sniffer

Benefits

Health and Welfare benefits
Retirement benefits
Paid and unpaid time away from work

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