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Technical Support Engineer

Cargas Lancaster, PA

Lancaster, PA

Today

Full time Application Support Customer Service Customer Support

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Job Description

Cargas Energy is hiring a Technical Support Engineer onsite in Lancaster, PA to troubleshoot customer issues across SQL, JavaScript, and .NET.

Responsibilities

Handle support tickets and deliver clear status updates via the ticketing system or by phone as required
Debug SQL procedures, JavaScript, and .NET code
Monitor SQL servers and complete basic configuration tasks
Troubleshoot customer issues within a Cargas Energy component; escalate more complex cases when needed
Document troubleshooting steps, resolutions, and customer communications
Build and contribute common fixes, scripts, and how-to guidance for the knowledge base
Collaborate with teammates to share knowledge and coordinate workloads
Work toward individual and team productivity, SLA, and KCS-related goals
Use approved AI technologies, intelligent automation, and self-service solutions to improve daily operations and reduce ticket volume

Requirements

Associate's degree or an equivalent combination of education and experience
1+ years of experience in a business setting
Ability to learn new technology and use available resources to answer questions and solve problems
Ability to learn and use a ticketing system
Ability to work independently and as part of a team
Strong listening, conflict resolution, and communication skills
Proficiency in Microsoft Office Suite

Technologies

SQL
JavaScript
.NET
SQL servers
Microsoft Office Suite
Zendesk
Jira

Benefits

Employee ownership
Profit sharing
Bonus programs
Comprehensive benefits
Cost-saving programs focused on mental, physical, financial, and social well-being

Additional experience we value

Bachelor's degree in Computer Science, Business, or a related field
Experience in software support
Experience with ticketing systems such as Zendesk or Jira
Understanding of basic SQL queries, networking, logs, error messages, and APIs

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