Technical Support Engineer

Cargas Energy is hiring a Technical Support Engineer onsite in Lancaster, PA to troubleshoot customer issues across SQL, JavaScript, and .NET.

Responsibilities

• Handle support tickets and deliver clear status updates via the ticketing system or by phone as required
• Debug SQL procedures, JavaScript, and .NET code
• Monitor SQL servers and complete basic configuration tasks
• Troubleshoot customer issues within a Cargas Energy component; escalate more complex cases when needed
• Document troubleshooting steps, resolutions, and customer communications
• Build and contribute common fixes, scripts, and how-to guidance for the knowledge base
• Collaborate with teammates to share knowledge and coordinate workloads
• Work toward individual and team productivity, SLA, and KCS-related goals
• Use approved AI technologies, intelligent automation, and self-service solutions to improve daily operations and reduce ticket volume

Requirements

• Associate's degree or an equivalent combination of education and experience
• 1+ years of experience in a business setting
• Ability to learn new technology and use available resources to answer questions and solve problems
• Ability to learn and use a ticketing system
• Ability to work independently and as part of a team
• Strong listening, conflict resolution, and communication skills
• Proficiency in Microsoft Office Suite

Technologies

• SQL
• JavaScript
• .NET
• SQL servers
• Microsoft Office Suite
• Zendesk
• Jira

Benefits

• Employee ownership
• Profit sharing
• Bonus programs
• Comprehensive benefits
• Cost-saving programs focused on mental, physical, financial, and social well-being

Additional experience we value

• Bachelor's degree in Computer Science, Business, or a related field
• Experience in software support
• Experience with ticketing systems such as Zendesk or Jira
• Understanding of basic SQL queries, networking, logs, error messages, and APIs