Engineer Jobs in Pasadena, CA

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MSP Help Desk Engineer- Tier II

AllSafe IT Pasadena, CA

Pasadena, CA

Today

$30 - $36/hr Full time Active Directory Azure Cloud

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Job Description

AllSafe IT is seeking an experienced MSP Help Desk Engineer at Tier II to support a portfolio of SMB clients in a fast-paced MSP environment. Based in Pasadena, California, this role blends remote troubleshooting with on-site visits, emphasizing timely incident resolution, precise documentation, and a strong focus on customer service.

Position details

Location: Pasadena, CA (onsite)
Salary: USD 30 - 36 per hour
Minimum experience: 3 years

Responsibilities

Deliver remote technical support to clients and internal teams
Provide on-site assistance to clients across the greater Los Angeles area as assigned
Document all incidents and requests, proposing efficiencies to improve workflows
Continual growth in skills and performance benchmarks
Serve as a technical owner and deliver VIP level support to key clients

Requirements

Within 50 minutes of the Pasadena office
Willingness to travel to client sites for on-site support
Thrive in a structured, process-driven environment and believe that following defined workflows yields the best results
Own your work, hold yourself accountable, and seek candid feedback as a growth tool
Embrace continuous improvement and adapt to changes in the role
Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (ConnectWise, Autotask, or Kaseya)
3-4 years of experience handling Tier 2 to 3 IT support requests
Certifications and hands-on experience include:
- Microsoft: Identity and Access Administrator Associate; Security Operations Analyst Associate; Security, Compliance, and Identity Fundamentals; Power Platform Fundamentals; Azure Fundamentals; Azure Administrator Associate; Solutions Architect Expert
- Addigy ACE; VMware Certified Technical Associate
- Troubleshooting and administration roles: Datto Advanced Technician; Ironscales Mail Administrator; Cisco Meraki Solutions Specialist; M365: Teams Administrator Associate; AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer; UniFi Network and Ubiquiti Enterprise Wireless; Veeam Backup and Replication
- Design and architecture: M365 Fundamentals and Modern Desktop Administrator; CompTIA A+, Server+, and Network+; Apple Certified Support Professional (ACSP)
Broad understanding of IT systems, hardware, software, and networking to diagnose and resolve issues quickly
Strong focus on customer satisfaction and relationship building
Ability to translate technical information for non-technical stakeholders and uncover underlying needs
Capacity to manage multiple tasks, prioritize, and meet deadlines
Collaborative mindset and effective teamwork
Willingness to adapt to change and pursue professional growth
Commitment to following detailed processes

Skills and technologies

Microsoft certifications and credentials listed above
Addigy ACE; VMware Certified Technical Associate
Datto Advanced Technician; Ironscales Mail Administrator; Cisco Meraki Solutions Specialist
M365: Teams Administrator Associate; AZ-800; Sophos XG Firewall Engineer; UniFi Network; Veeam Backup and Replication
M365 Fundamentals; Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP)

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) with employer matching
2 weeks of vacation per year
Paid time off
40 hours of sick pay per year
8 hours of paid volunteer time per year
8 paid holidays per year
Reimbursement for passing quarterly certification exams
Bonusly employee-to-employee recognition program
Dog-friendly office

About us

AllSafe IT is a Managed Service Provider that delivers services to small to medium sized businesses.

About you

You are within 50 minutes of the Pasadena office and can travel to client sites for on-site support. You thrive in a structured, process-driven environment and believe that following well-defined workflows yields the best results. You take ownership of your work, hold yourself accountable, and seek candid feedback as a tool for growth. You embrace continuous improvement and are adaptable to adjustments in your role. You have MSP experience and familiarity with ticketing systems such as ConnectWise, Autotask, or Kaseya, and you bring 3-4 years of experience handling Tier 2 to 3 IT support requests.

Ability to commute

Pasadena, CA 91101 (Required)

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