Database Technical Support Engineer/DBA
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Job Description
VeloDB INC is hiring an experienced Database Technical Support Engineer/DBA to help enterprise customers run mission-critical VeloDB / Apache Doris deployments. This hybrid role in Sunnyvale, CA combines production database administration, deep troubleshooting, and direct customer technical support to improve stability and performance.
What you’ll get from the role
- Hybrid work in Sunnyvale, CA with the flexibility to work remotely.
- Competitive salary range of USD 96,000 - 144,000 per year.
- Flexible schedule plus paid time off.
- 401(k) benefits.
Responsibilities
- Provide technical support to enterprise customers using VeloDB / Apache Doris in production environments.
- Diagnose and resolve issues across deployment, configuration, operation, performance, and availability.
- Troubleshoot distributed database clusters, including SQL execution, data ingestion, storage, networking, and system resource problems.
- Conduct root cause analysis (RCA) for complex production incidents and deliver clear technical recommendations.
- Support installation, upgrades, migrations, backup & recovery, and high-availability configurations.
- Analyze and optimize SQL and database design, including schemas, partitions, indexes, and system configurations to improve performance.
- Partner with customers to understand technical issues, manage support cases, and drive them to resolution.
- Collaborate with VeloDB engineering and R&D teams to reproduce issues, identify bugs, and strengthen product reliability.
- Create technical documentation such as troubleshooting guides and internal knowledge-base articles.
- Join escalation and on-call support when needed.
Requirements
- 5+ years of experience in database administration, database engineering, production engineering, or technical support.
- Hands-on experience with distributed or analytical databases.
- Strong knowledge of SQL and Linux.
- Experience managing and troubleshooting production database clusters.
- Solid understanding of distributed systems, including high availability, fault tolerance, backup & recovery, and database performance optimization.
- Strong troubleshooting and root-cause analysis skills.
- Ability to communicate effectively with both customers and engineering teams.
- Comfortable working independently in a remote environment.
Technologies you may work with
VeloDB, Apache Doris, SQL, Linux, ClickHouse, StarRocks, Teradata, Greenplum, Vertica, AWS, GCP, Azure, Kubernetes, Kafka, Flink, Spark, Prometheus, Grafana
Preferred qualifications
- Experience with Apache Doris / VeloDB, ClickHouse, StarRocks, Teradata, Greenplum, Vertica, or similar analytical/database platforms.
- Experience with AWS, GCP, or Azure.
- Familiarity with Kubernetes and containerized database deployments.
- Experience with data ecosystem technologies such as Kafka, Flink, or Spark.
- Familiarity with monitoring tools including Prometheus and Grafana.
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