IT Operations

IT Operations Engineer Jobs

57 jobs found

Today

Senior IT Support Engineer

Business Techs Twin Falls, ID

Twin Falls, ID

Today

$55k+/yr Full time Senior Cloud Platforms Information Technology (IT)

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Job Description

Business Techs is seeking a full-time Senior IT Support Engineer in Twin Falls, ID (onsite) to provide technical support with an emphasis on proactive cybersecurity and the ongoing administration of multiple system environments. The role supports Microsoft and Windows platforms, along with networking and firewall administration.

Role Overview

In this onsite position, you will secure and maintain diverse systems, apply technical documentation to daily operations, and help resolve IT issues. The work includes supporting and administering Microsoft Azure, Microsoft 365, Windows Server, and the related Windows and networking stack.

Responsibilities

Proactively secure and maintain diverse systems
Read and apply technical documentation
Maintain a strong sense of responsibility and integrity
Fix issues as they arise

Required Qualifications

Demonstrated cybersecurity best practices
Microsoft Azure Administration experience
Microsoft 365 Administration experience
Windows Server Administration experience
Windows troubleshooting experience
Networking support experience
Firewall administration experience
Ability to commute onsite everyday
Job Type: Full-time
Work Location: In person

Technologies

Microsoft Azure
Microsoft 365
Windows Server

Compensation

USD 55,000 per year

Benefits

Health insurance
Health savings account
Life insurance
Paid time off

What Business Techs Values

Values long-term growth and meaningful work
More than just a job, with an emphasis on building a lasting career
Trust, craftsmanship, and continuous improvement

Application Requirement

Must be able to commute onsite everyday

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1d ago

MSP IT Support Engineer

TIC Business Consultants Ltd North Andover, MA

North Andover, MA

1d ago

$55k - $65k/yr Full time Active Directory Cloud Platforms Customer Support

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Job Description

TIC Business Consultants Ltd is hiring a hands-on MSP IT Support Engineer for a hybrid role based in North Andover, MA. This position supports end users across the Boston area through remote assistance, on-site visits, and rotating on-call coverage.

Role Overview

In this MSP IT support role, you will troubleshoot end user issues, monitor client networks, coordinate and schedule field visits, and provide both remote and on-site support. Support coverage for clients in the Boston area makes the role hybrid, with work split between home-based remote support and on-site client engagements, including ongoing onsite support in many cases.

Responsibilities

Support and track end user support tickets
Perform day-to-day troubleshooting for user and environment issues
Schedule field visits when onsite work is required
Monitor client networks as part of ongoing service delivery
Conduct on-site client visits, including onsite project work and onsite client support when needed
Provide remote support for clients in the Boston area, consistent with a hybrid work model

Required Qualifications

Degree in Computer Science or equivalent experience
Must have a reliable car and be able to travel to client locations as required
Must have high-speed internet connection from home to provide remote support
Ability to work a rotating on-call shift
Experience maintaining, troubleshooting, and supporting technology environments
Understanding of operating platforms, connectivity, security, and information storage
Strong knowledge of Microsoft operating systems and desktop applications
Ability to work in a variety of environments, with strong follow-up skills
Ability to provide detailed documentation and work effectively and independently

Preferred and Helpful Skills

Knowledge of Microsoft Server OS, Exchange, Active Directory, and DNS (a plus)
Understanding of domains, TCP/IP, VPN’s, and firewalls (preferred)
Knowledge of Smart Phones including iPhone, iPad, and ActiveSync
Experience with VMware, Citrix, and Microsoft Hyper-V (a plus)
Experience with Microsoft 365 and cloud networks
Experience with RMM tools such as Datto RMM, NinjaOne, or ConnectWise
Knowledge of ticketing systems including Autotask, ConnectWise, ServiceNow, or Jira
Familiarity with backup solutions and issue resolution
Certifications in any CompTIA+ or other training programs are welcome

Technologies

Work may include Microsoft 365 (M365), Windows Operating Systems, malware and virus removal, Veeam, Datto, Datto RMM, Autotask, Active Directory, DHCP/DNS, ESXi/Hyper-V, SonicWALL, Ubiquiti, Cisco, Microsoft Server OS, Exchange, TCP/IP, VPN’s, firewalls, Smart Phones, iPhone, iPad, ActiveSync, VMware, Citrix, Microsoft Hyper-V, cloud networks, NinjaOne, ConnectWise, ServiceNow, Jira, and backup solutions. CompTIA+ knowledge may also be applicable.

Travel Expectations

75% travel is required.

Compensation

Salary range: USD 55,000 to 65,000 per year.

Work Location

Hybrid remote in North Andover, MA.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

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2d ago

Data Center Controls Engineer, Service

Amazon Data Services, Inc. Fredericksburg, VA

Fredericksburg, VA

2d ago

$111k - $186k/yr Full time Electrical Engineering Manager Automation

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Job Description

Amazon Data Services, Inc. is hiring a Data Center Controls Engineer, Service in AWS Infrastructure Services to support and troubleshoot building and energy management controls across in-service data centers. The role combines technical controls expertise with project execution, vendor coordination, and operational support for BMS and EPMS systems.

Location and Role Overview

Location: Fredericksburg, VA (onsite)
Compensation: USD 111,300 - 186,100 per yearly

This position focuses on troubleshooting and maintaining BMS and EPMS in AWS data centers, including root cause work, commissioning support, and management of service and improvement activities. Responsibilities include developing work scope and schedules, supporting operations during the full data center lifecycle, and coordinating technical work with vendors and internal stakeholders.

Key Responsibilities

Troubleshoot and conduct Root Cause Analysis or Corrective Action for BMS and EPMS issues in AWS data centers.
Train and support internal customers and stakeholders across creation, design, configuration, validation, installation, commissioning, and operation of BMS and EPMS systems.
Provide technical assistance and ongoing support to operations across the data center lifecycle.
Review quarterly BMS and EPMS maintenance outcomes and follow up on action items to drive resolutions.
Develop BMS and EPMS project scope of work, schedule, budget, and level of effort (LOE) for customer and stakeholder requests.
Manage scope, schedule, finance, and execution of BMS and EPMS improvement projects in AWS data centers.
Assist with procurement activities, including request for quotation/proposals, responses to requests for information, review of vendor proposals, and issuance of purchase orders.
Participate in the AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers.
Attend project meetings, coordinate with project leaders, and provide regular status updates to Controls and stakeholder management.
Support controls projects related commissioning activities within data centers.
Review, implement, troubleshoot, and iterate on the controls sequence of operation (SOO), providing feedback to the design team.
Develop and modify controls logic programming and graphical user interfaces.
Manage multiple stakeholder deliverables and requirements, including navigating complex situations.
Financially manage BMS and EPMS service contracts.
Frequently visit assigned in-operation data centers locally to troubleshoot, meet customers, and supervise vendor work to ensure compliance with scope, design, SOO, and applicable local codes.

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

Required Qualifications

Experience carrying new design concepts through exploration, development, and into deployment or mass production.
Experience with MS Excel, MS Word, and Windows Operating Systems.
Experience with power management and power monitoring systems.

Preferred Qualifications

5+ years of project management in data centers or comparable critical infrastructure experience.
Knowledge of critical data center equipment.
Knowledge of engineering documentation, electrical diagrams, and standard operating procedures.
Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA.
Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure.
Experience reading and interpreting construction specifications and drawings for all domains.

Technologies

MS Excel
MS Word
Windows Operating Systems

Benefits

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription)
Basic Life & AD&D insurance
Option for Supplemental life plans
EAP
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave

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3d ago

Oracle Database Administrator (Data Engineer)

Navy Federal Credit Union Winchester, VA

Winchester, VA

3d ago

$78k - $123k/yr Full time Business Systems Cloud Data Engineer

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Job Description

Navy Federal Credit Union is hiring an Oracle Database Administrator (Data Engineer) to support mission-critical Oracle environments. This onsite role in Winchester, VA focuses on researching, evaluating, designing, implementing, and maintaining Oracle database solutions, with emphasis on high availability, disaster recovery, security, automation, and monitoring.

You will be part of the Oracle DB Team and contribute to both day-to-day production operations and engineering improvements, including Oracle Cloud Infrastructure (OCI) support and participation in a rotating 24/7 on-call DBA rotation for major incident bridges and critical database alerts.

Key Responsibilities

Administer Oracle RAC databases on the AIX Unix platform, including installation, setup, configuration, performance tuning, and operational support for high availability Oracle Real Applications Clusters.
Support Oracle Cloud Infrastructure (OCI) by provisioning, migrating, optimizing, and maintaining enterprise Oracle databases in the OCI environment.
Implement advanced database security controls, including enforcing TLS 1.2 for client-to-database and server communication and strengthening network encryption.
Perform quarterly automated patching by applying Oracle Critical Patch Updates (CPU) across database environments using Oracle Fleet Maintenance and OEM automation.
Build, maintain, and test Oracle Data Guard physical standby configurations to enable high availability, support zero data loss objectives, and enable swift failovers.
Automate routine database operations (provisioning, backup monitoring, and health checks) using Ansible and Shell scripting.
Use Oracle Enterprise Manager (OEM) for proactive monitoring, diagnostics, and performance management.
Manage incidents and change activities through ServiceNow, including root cause analysis, and respond promptly to 24/7 on-call notifications.
Apply engineering principles to the design and enhancement of new and existing systems, including documentation of new components and modifications.
Support security and integrity of systems and product solutions in alignment with Navy Federal, industry engineering, and Information Security principles and practices.
Perform engineering tasks tied to business needs, including research, procurement, deployment, and configuration of new or modified systems.
Provide technical leadership in architecture and present clear, organized, and concise information to enable business decisions.
Perform Oracle database installation, upgrade, and migration activities, including Oracle RAC.
Deliver performance tuning for production Oracle databases.
Design and implement high availability solutions using Oracle RAC and Data Guard.
Apply Oracle quarterly security patches to maintain security compliance.
Perform other duties as assigned.

Required Qualifications

2-5 years of Oracle Database Administrator experience, including a proven track record with Oracle RAC on AIX.
Hands-on experience creating and supporting database deployments in Oracle Cloud Infrastructure (OCI) or similar.
Experience implementing and supporting Oracle Multi-tenant Architecture databases.
Advanced automation scripting experience.
Significant experience with Oracle Enterprise Manager (Oracle EM) and Oracle Fleet Maintenance.
Advanced knowledge of an engineering discipline, plus strong organizational, planning, and time management skills.
Ability to exercise initiative and good judgment for sound decisions, along with strong research, analytical, and problem-solving skills.
Expert verbal and written communication skills, and familiarity with word processing and spreadsheet software.
Bachelor’s Degree in Business Administration, Information Technology, or the equivalent combination of training, education, and experience.

Technologies

Oracle RAC
AIX Unix platform (IBM AIX)
Oracle Cloud Infrastructure (OCI)
TLS 1.2
Oracle Fleet Maintenance
OEM automation
Oracle Data Guard (Dataguard)
Oracle Enterprise Manager (OEM, Oracle EM)
ServiceNow
Ansible
Shell
Oracle Multi-tenant Architecture
Dataguard

Location and Schedule

Location: Onsite (Winchester, VA)
Address: 141 Security Drive Winchester, VA 22602
Additional address listed: 820 Follin Lane, Vienna, VA 22180
Schedule: Monday to Friday, 8:00AM - 4:30PM, with a rotating on-call schedule required

Compensation

USD 78,400 - 123,200 per year

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4d ago

IT Support Engineer

Elevatus Denver, CO

Denver, CO

4d ago

$65k+/yr Full time Cloud Platforms End User Support Hardware Support

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Job Description

Elevatus is a growing MSSP/MSP in Denver, CO offering a hybrid remote IT support role with on-site client visits as needed. You’ll help keep end users and client IT systems running smoothly while working alongside experienced IT consultants and getting exposure to a wide range of modern technologies.

Salary: USD 65,000 per year • Experience: 3+ years

What you’ll do

Troubleshoot and resolve end user, network, and software issues
Resolve and document issues, following defined processes and standards
Escalate complex problems to senior engineers when needed
Assist clients with installation, configuration, and ongoing usability of workstations, peripheral equipment, and software
Perform regular preventative maintenance checks
Diagnose system emergencies and continue troubleshooting until issues are resolved
Set up new user profiles and complete software installations
Coordinate with vendor representatives to resolve software and hardware problems
Install and/or upgrade Microsoft Operating Systems
Review client security parameters and recommend changes aligned with Elevatus standards and processes
Support project work such as system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, and SAN setups
Participate in project planning and solution delivery

Typical day

Start by pulling support tickets from the queue that require troubleshooting expertise
There are no L1 engineers, so you’ll work tickets directly with L1/L2 support needs

Requirements

Microsoft 365 and Microsoft Azure experience
3+ years of solid Microsoft Windows experience
Hands-on troubleshooting experience with Windows products, VPNs, performance issues, peripherals, and M365
MS Certifications: successful completion of designated MS Certifications
MSP specific experience REQUIRED
Strong customer service and problem-solving skills, with excellent written and verbal communication
Ability to learn and retain new technology skills and troubleshooting processes
Team-focused mindset, comfortable in a fast-paced environment
Ability to multitask and prioritize client issues effectively
Self-starter experience across multiple areas of IT support, including desktop, server, network, and cloud, with a strong customer service focus

Tools and technologies

Microsoft 365, Microsoft Azure, Windows, VPNs, Microsoft Operating Systems, SAN setups, and virtual server configurations with high availability.

Benefits

Influence Elevatus growth and direction in a cooperative environment
Friendly, fast-paced working environment
Opportunity to work closely with experienced IT consultants
Exposure to a wide variety of cutting edge technologies
Vacation and great health benefits
Dental insurance, Health insurance, Life insurance, Vision insurance
Paid time off

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4d ago

IT Support Engineer

Kukui IT Kahului, HI

Kahului, HI

4d ago

$20 - $25/hr Part time Cloud Platforms Computer Skills End User Support

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Job Description

Kukui IT is seeking an IT Support Engineer to deliver on-site installation and day-to-day support for Microsoft-based computers and networks. This part-time position is based in Kahului, HI and includes troubleshooting, maintenance, and user assistance, with potential for near-term growth toward a salary role with benefits.

Work Location and Type

Location: Kahului, HI (onsite)
Work type: Part time
Salary: USD 20 to 25 per hour
Remote work: Not available (must live in Maui to qualify)

Responsibilities

Provide on-site installation and support for Microsoft-based computers and networks.
Research and troubleshoot a range of complex technical issues.
Perform on-site and off-site software updates and ongoing maintenance of existing systems, including end-user assistance and training.
Manage and maintain networks, including backups and security updates.
Occasionally support tablets, iPhones, and other smartphones.
Maintain system documentation as part of support and maintenance workflows.
Part-time schedule with potential company growth toward a salary position with benefits in the near future.

Required Skills and Qualifications

Passion for technology.
Superb problem-solving skills.
Reliable transportation with a valid driver’s license.
Computer expertise including Windows 10, Windows 11, MS Office, and PC networking plus hardware repair.
Prior customer service experience.
Professional appearance and demeanor with strong communication skills.
Ability to lift 50 pound computers and networking equipment.
Must pass a general problem-solving and skills assessment test for consideration.

Preferred Certifications

MCP or CompTIA certifications (plus).

Technologies

Microsoft
Windows 10
Windows 11
MS Office
PC Networking
Hardware repair
Tablets
iPhones
Smartphones

Benefits

Paid Training
Ongoing Learning and Development
Flexible schedule
Referral program

Benefit and Interview Conditions

Part-time employees are eligible.
If the initial Zoom interview goes well, the company will fly the candidate to HQ on Kauai to meet the crew and complete the final interview.

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6d ago

Technical Support Engineer

DataBank Dallas, TX 🇺🇸 Remote

Dallas, TX

6d ago

Full time Active Directory Cloud Platforms Customer Support

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Job Description

Provide overnight technical incident and maintenance support as the primary contact for customer and internal systems to help meet SLA expectations.

Responsibilities

Act as the primary point of contact for overnight customer incidents submitted via the DataBank portal or by phone
Monitor and respond to alarms across DataBank internal and customer systems, including proactive monitoring of production systems for performance, failed hardware, alert conditions, and business-impacting issues
Troubleshoot and support virtual platforms and infrastructure, including vCenter and vCloud, and perform VMware platform maintenance activities
Investigate network issues involving routing, firewalls, and load balancers; escalate to Tier 2 teams as needed
Complete overnight service requests for account creations and modifications, including Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP
Adjust resources for IaaS and PaaS customers, including RAM, CPU, and disk space
Execute approved patch management cycles for Windows and Linux during overnight maintenance windows
Apply OS-level security patches, hotfixes, and cumulative updates using WSUS, SCCM, or equivalent patch management platforms
Validate patch deployment success, review system health after patching, and document outcomes for each patch cycle
Coordinate with day-shift teams and the change management process to ensure patching is pre-approved and scheduled appropriately
Identify and report patch failures or systems needing remediation; escalate unresolved items with full documentation to the next shift
Maintain patching logs and support monthly compliance reporting for customer environments
Run scheduled maintenance tasks during approved overnight windows, including server reboots, firmware updates, storage provisioning, and configuration changes
Perform and document decommissioning and provisioning activities for physical and virtual servers as scheduled
Assist with backup verification and restore testing using Veeam, Commvault, or equivalent tools; escalate backup failures immediately
Perform DNS creation and modifications for scheduled change requests
Communicate maintenance activities with customers in advance, providing clear updates on status and completion
Complete shift handoff documentation summarizing maintenance performed, incidents handled, and items requiring day-shift follow-up
Support and administer Microsoft Windows-based server systems and related technologies including server clustering, DHCP, DNS, WINS, and DFS
Configure and manage Microsoft Active Directory, including user and group administration, group policies, replication services, and folder redirection
Provide technical assistance to customers for Windows and Linux server support and management
Escalate tickets to the appropriate DataBank IT teams and coordinate with on-call engineers for critical overnight incidents
Contribute to team standards, policies, procedures, and documentation including documentation updates and runbooks
Identify and implement efficiencies to improve overnight processes and procedures
Complete additional duties as assigned by management

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience
3+ years of experience in the Information Technology field
2+ years working with Windows and/or Linux platforms, with ability to troubleshoot network connectivity issues at both the application and Server OS level
2+ years knowledge of virtual infrastructure technologies, specifically VMware vSphere and vCenter Administration
Hands-on patch management experience using WSUS, SCCM, or equivalent tools, including patch scheduling, compliance reporting, and rollback procedures
Experience executing scheduled maintenance and change management procedures in an enterprise environment
Active Directory experience including users, groups, group policies, replication services, and folder redirection
Experience with network monitoring tools such as Zabbix, ScienceLogic, SolarWinds, or Nagios
Experience with routers, switches, firewalls, and load balancers, including TCP/IP administration and troubleshooting
Experience supporting Microsoft products including SharePoint, Office 365, and SCCM
Fundamental backup and patching knowledge; Veeam or Commvault familiarity is a plus
Understanding of authentication mechanisms including MFA and the OSI model
Scripting experience with Python, PHP, or PowerShell is a plus, especially for automating patching or maintenance tasks
Ansible experience is a plus
Strong troubleshooting, problem-solving, and organizational skills; strong written communication for shift handoffs
Ability to work independently with minimal supervision during overnight hours
Reliable, punctual, and comfortable with a consistent overnight shift schedule
Superior customer service skills and clear off-hours communication
Analytical and detail-oriented, able to prioritize, execute, and meet deadlines
Self-starter comfortable in a structured, process-driven environment

Benefits

Health, Vision and Dental Insurance Packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
3 weeks Paid Time Off and Paid Holidays

Schedule

Full-time overnight position
Shift hours and specific days will be discussed during the interview process
Consistent availability during overnight hours; may include weekend coverage as part of the team rotation