Desktop Support Engineer

The Desktop Support Engineer will deliver first- and second-level technical support for end users in a desktop computing environment in Miami, Florida. This is an on-site, independent contractor role focused on troubleshooting, resolving issues, and coordinating service request handling through triage and dispatch.

Role Overview

Provide on-site desktop and IT support at the client location in Miami, FL. In addition to troubleshooting end-user issues, the role manages service request assignment and dispatch by triaging, prioritizing, and coordinating issue resolution with the service delivery team.

Key Responsibilities

• Deliver on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues involving Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting with console access when required.
• Document service activities and communicate status updates to the service delivery team.
• Follow client IT policies and security procedures during on-site work.

Required Qualifications

• Spanish proficiency is mandatory.
• Strong knowledge of Windows operating systems and desktop environments.
• Experience with hardware troubleshooting and replacement.
• Basic understanding of networking, including LAN connectivity, switches, and routers.
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in an on-site support environment.

Technologies

• Windows operating systems
• LAN
• Switches
• Routers

Location and Work Model

• Location: Miami, Florida, USA (onsite)
• Work model: On-demand / field support
• Assignments are shared by the Service Delivery Team.
• Engineers are contacted via phone or email when support is required.
• Each assignment includes site location, SPOC details, and reporting time.
• No guaranteed number of working hours.

Contract Details

• Job type: Contract
• Contract type: Independent Contractor
• Start date: Immediate
• Eligibility: U.S. Citizens and Green Card Holders Preferred

How to Apply

Send your resume to [email protected].