Level 1 & Level 2 Onsite IT Support Engineer

MAINI LLC is hiring an Onsite IT Support Engineer in West Palm Beach, FL to deliver primary, on-site incident support across desktop, peripherals, and hardware troubleshooting.

Responsibilities

• Deliver comprehensive Level 1 and Level 2 desktop support, including diagnosis and resolution of hardware, software, and peripheral issues.
• Coordinate with third-party vendors to troubleshoot and resolve complex AV-related and specialized equipment problems.
• Provide proactive, timely status updates to stakeholders on incident progress and resolution.
• Maintain accurate, up-to-date ticket records and operational logs for each reported incident.
• Use basic hand tools for hardware installations, hardware swaps, and physical workstation maintenance.

Requirements

• Hands-on experience delivering corporate desktop support in Level 1 / Level 2 environments.
• Proficiency with ticketing systems and standard remote/onsite troubleshooting methodologies.
• Proven experience coordinating with third-party service providers and vendors.
• Ability to work with basic hand tools for on-site hardware setup and support.
• Strong communication skills and detail-oriented record-keeping.

Onsite Location

• West Palm Beach, FL (onsite)

About the Role

• Handle everyday desktop support as the primary on-site technical representative for rapid incident resolution.
• Coordinate external vendor escalations when issues require third-party technical support.
• Manage on-site technical hardware issues to restore service quickly.