IT Desktop Support Engineer

Noblesoft Technologies Inc offers on-site IT support in Santa Clara, CA with a structured, hands-on role supporting employees and new hires across Windows and Apple environments. This position covers real-world desktop operations, deployment, troubleshooting, and service management, including VDI 1st level troubleshooting, helping keep teams productive from day one.

What you’ll do

• Provide overall hardware and software support to employees and incoming new hires
• Image and install software on Windows, and on Apple laptops/desktops including iMac for installs, moves, additions, and changes, plus remote support
• Troubleshoot post-deployment issues across Windows, Macintosh, and mobile devices
• Handle printer break-fix and printer installation
• Support asset lifecycle activities including disposal, redeployment, and asset reclaim
• Coordinate shipping and assist with data backup and data recovery coordination
• Perform hardware refresh, and manage warranty and out-of-warranty repair and replacement
• Provide Depot Services and Walk Up Support, including spare parts management
• Support VDI 1st level troubleshooting and provide good knowledge-based support
• Deliver Executive (VIP) Support
• Provide audio and video support including health checks
• Manage inventory and asset management for depot operations
• Open and close service requests, and manage classification, assignment, tracking, and completion of requests or incidents
• Ensure proper asset tagging and enter incoming equipment into the asset management system
• Collaborate with cross-functional teams to onboard new hires and ensure hardware is assigned and updated in the management system
• Publish weekly reports on physical inventory counts and record weekly hardware equipment outflows
• Coordinate with external vendors and suppliers for dispatch support and repair scheduling for damaged or malfunctioning hardware
• Identify and resolve hardware and software application conflicts, ensuring resolutions align with company standards and policies

What you bring

• Prefer 3+ years of IT experience, including technical training
• Knowledge of Windows and Macintosh platforms (including portables) and the Microsoft Office suite
• Experience imaging Windows 10 OS
• Familiarity with basic network concepts such as TCP/IP, Windows Networking, and Ethernet
• Networked printer experience including queue creation and server maintenance
• Experience using PC-based word processing, presentation, and e-mail software preferred
• PC-based spreadsheet experience sufficient to use formulas, calculations across multiple worksheets, and functions preferred
• Ability and willingness to work extended hours or a modified schedule for planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills with the ability to prioritize across many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and/or A+ certifications
• Ability to work in teams and a team environment
• Ability to lift up to 50 pounds

Pay and schedule

• Salary: USD 23.00 to 25.00 per hour
• Expected hours: 40.0 hours per week
• Work location: In person, Santa Clara, CA

Technologies: Windows, Macintosh, iMac, Windows 10, Microsoft Office, TCP IP, Windows Networking, Ethernet, VDI