Remote Support

Remote Support Engineer Jobs

22 jobs found

1d ago

Technical Support Engineer- (Remote)

GE Vernova Massachusetts 🇺🇸 Remote

Massachusetts

1d ago

$87k - $145k/yr Full time Electrical Engineering Automation Field Service

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Job Description

This Technical Support Engineer role provides technical leadership and both remote and on-site support for offshore wind turbine service operations, based in Massachusetts with remote work flexibility. The position serves as the primary contact for service operations leadership, production engineers, supervisors, and technicians, and drives continuous improvement in service activity preparation.

Responsibilities

Provide first-level remote technical troubleshooting for turbine issues to service teams, with periodic on-site support as needed, and escalate to the appropriate technical specialists to meet commissioning timelines related to the turbine controller.
Create and manage technical cases, work orders, and non-conformities to update instructions, tools, and troubleshooting guides, or address customer technical queries in line with project and quality processes.
Support Work Order readiness by defining priority and assist the back-office purchasing team with tooling and spares lists to smooth daily planning and execution.
Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the following day.
Collaborate with design and technical support teams to develop world-class troubleshooting guides to reinforce service technical independence and boost daily efficiency.
Lead technical and operational improvements affecting the main controller, HMI, or SCADA functions for technician operations as well as site-specific operations during grid outages.
Drive process improvements focusing on digitalization, data analytics, and EHS compliance.
Analyze data for continuous improvement in operational safety and quality, with special focus on warnings analysis and control improvements across overall warning strategies.

Requirements

8 years of Offshore Wind Farm experience.
Degree or Diploma in Electrical, Mechatronics, or Industrial Engineering.
Proven track record in wind turbine operation and troubleshooting is mandatory.
Strong understanding of wind turbine systems including electrical, mechanical, controls, and network and communication systems.
Offshore wind experience is highly desirable due to logistical complexity and offshore operational challenges.
Experience with continuous improvement and quality tools applied to service operations.
Strong problem-solving, analytical, and interpersonal skills.
Flexibility, motivation, and ability to work under pressure with the ability to manage multiple priorities simultaneously.
Strong communication, goal-driven and team-player skills.
Understanding of English language for global procedures.

Technologies

SCADA
HMI

Benefits

Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova (24/7 nurse-based resource)
Employee Assistance Program (24/7 confidential assessment, counseling and referral services)
GE Vernova Retirement Savings Plan with company matching contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off

Working Relationships

Reports to Technical Support Leader
Supports Operations execution teams, including both supervisors and technicians, whether locally at turbines or remotely in the Remote Operation Center
Maintains a strong relationship with the Control team within the Engineering organization

Relocation Assistance Provided

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1d ago

Technical Support Engineer

GE Vernova Massachusetts 🇺🇸 Remote

Massachusetts

1d ago

$87k - $145k/yr Full time Electrical Engineering Field Service Hardware Support

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Job Description

What you gain

GE Vernova offers a comprehensive benefits package and a collaborative culture for engineers supporting offshore wind service projects. This remote-friendly role in Massachusetts includes hands-on technical leadership, opportunities to influence service preparation, and a clear path for professional growth. The position carries a competitive salary range of $87,000 to $145,000 per year, with discretionary annual bonus eligibility. A geographic differential may apply in certain locations. A degree or diploma in electrical, mechatronics, or industrial engineering and at least three years of offshore wind experience are required.

Responsibilities

Provide first-level remote technical troubleshooting for turbine issues to service teams, with periodic on-site support as needed, and route complex cases to the appropriate specialists to keep turbine controller commissioning on schedule.
Create and manage technical cases, work orders, and nonconformities to update instructions, tools, troubleshooting guides, or address customer technical queries in line with project and quality processes.
Assist on work order readiness by defining priorities and supporting the back office with tooling and spare parts lists to streamline planning and execution.
Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the next day.
Collaborate with design and technical support teams to develop world class troubleshooting guides that empower field technicians and improve daily efficiency.
Lead technical and operational improvements affecting the main controller, HMI or SCADA functions used by technicians and site operations, including grid outage scenarios.
Drive process improvements with emphasis on digitalization, data analytics, and environmental, health and safety compliance.
Analyze data to identify opportunities for enhancing safety and quality in operations.
Focus on warnings analysis and enhancements to the overall warnings strategy.

Requirements

At least three years of offshore wind farm experience.
Degree or diploma in Electrical, Mechatronics, or Industrial Engineering.
Proven track record in wind turbine operation and troubleshooting is mandatory.
Solid understanding of wind turbine systems including electrical, mechanical, controls, and network and communications.
Offshore wind experience is highly desirable due to logistical complexity and offshore challenges.
Experience applying continuous improvement and quality tools to service operations.
Strong problem solving, analytical, and interpersonal skills.
Flexible, self-motivated, and able to work under pressure while managing multiple priorities.
Strong communication, goal orientation, and teamwork.
Proficiency in English for global procedures.

Technologies

HMI
SCADA
Turbine controller

Benefits

Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova (24/7 nurse-based resource)
Employee Assistance Program (24/7 confidential assessment, counseling and referral services)
Retirement Savings Plan / 401(k) with company matching
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off

Working relationships

Reports to the Technical Support Leader and supports operations execution teams, including supervisors and technicians working on turbines onsite or from the Remote Operation Center. Maintains a strong collaboration with the Control team within Engineering.

Additional information

Relocation assistance provided: No
Pay range for US-based candidates is $87,000 to $145,000 per year; geographic differential of 110%, 120%, or 130% may apply in certain areas; final offer influenced by experience, education, and skill set
Bonus eligibility: discretionary annual bonus
This posting is expected to remain open for at least seven days after July 21, 2026

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3d ago

Technical Support Engineer

Piller Power Systems Inc. Middletown, NY

Middletown, NY

3d ago

$95k - $100k/yr Full time Electrical Engineering Automation Cloud Platforms

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Job Description

Join Piller Power Systems Inc. as a Technical Support Engineer in Middletown, NY. This onsite role offers a competitive annual salary of USD 95,000 to 100,000, a comprehensive benefits package, and the opportunity to work across field service, engineering, and customer-facing teams. You will collaborate with global colleagues, support complex electrical power systems, and travel as needed. A Bachelor's degree in Electrical Engineering or a related discipline and a minimum of seven years of relevant experience are required.

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Responsibilities

Act as the primary technical escalation point for complex field service and customer issues
Deliver advanced remote and onsite technical support to field technicians, project teams, customers, and internal staff
Conduct root cause analysis of equipment and system problems and propose corrective actions
Assist Engineering and Operations in addressing performance and reliability concerns
Support inspections, testing, commissioning, and validation of equipment in the U.S. and internationally as needed
Assist technicians with software applications, programming tools, and system configuration
Provide technical support for internal office technology, including desktops, laptops, printers, mobile devices, Microsoft 365 applications, networking, and business systems
Troubleshoot hardware, software, network connectivity, and user access issues, resolving directly or coordinating with external IT providers when needed
Support deployment, configuration, maintenance, and inventory management of company computers, mobile devices, and technical equipment
Support implementation and maintenance of software applications used by Engineering, Operations, and Field Service personnel
Develop, maintain, and continuously improve technical documentation, including startup procedures, programming guides, operator manuals, technical specifications, spare parts documentation, product option documentation, and factory/production test procedures
Collaborate with global engineering teams to enhance service documentation
Review, author, and approve Method of Procedure (MOP) documents for field service activities
Coordinate the Non-Conformance Report (NCR) process with global engineering and manufacturing teams
Participate in product quality reviews and continuous improvement initiatives
Escalate recurring technical or product quality concerns to leadership
Support development and distribution of Root Cause Analysis (RCA) reports
Design, develop, and deliver technical training programs for field service technicians
Conduct customer training on equipment operation and maintenance
Mentor and coach technicians on advanced troubleshooting techniques and best practices
Partner with Engineering, Operations, Project Management, Service, and IT teams to support successful project execution
Contribute technical expertise to special projects and process improvement initiatives
Perform other duties as assigned

Requirements

Bachelor's degree in Electrical Engineering or a related discipline
Minimum of seven years of experience supporting industrial electrical power systems in military, commercial, or equivalent environments
Demonstrated expertise in uninterruptible power supply (UPS) systems or comparable critical power technologies
Experience troubleshooting SCR and IGBT power electronics
Experience with computerized electrical control systems, PLCs, and ladder logic
Knowledge of mechanical bearing assemblies and vibration analysis
Experience developing technical documentation and conducting technical training is preferred
Experience supporting Windows-based computer systems, Microsoft 365, networking, and business technology is preferred
Advanced electrical and electronic troubleshooting skills
Strong analytical and root cause analysis capabilities
Ability to diagnose complex system failures remotely and onsite
Working knowledge of Microsoft Windows operating systems, Microsoft 365, networking fundamentals, and standard office hardware
Experience troubleshooting desktop, laptop, printer, mobile device, and network connectivity issues
Ability to support both industrial control systems and general business technology
Excellent written and verbal communication skills
Ability to present technical information to technicians, engineers, customers, and internal staff
Proficiency with Microsoft Office and standard engineering software tools
Valid driver's license with an acceptable driving record
Valid U.S. Passport or ability to obtain one; ability to qualify for international travel, including Canada
Willingness to travel domestically and internationally as business needs require
Ability to lift and move up to 70 pounds, climb ladders, and safely access industrial equipment
Ability to work in office, manufacturing, and industrial field environments with occasional exposure to electrical and mechanical equipment
Willingness to travel to customer locations and manufacturing facilities

Technologies

Microsoft Windows
Microsoft 365
Microsoft Office
Ladder logic
PLCs
SCR power electronics
IGBT power electronics

Work Environment

This position is primarily office-based with some remote flexibility and periodic travel to customer sites, manufacturing facilities, and field locations. Work may involve exposure to industrial environments requiring appropriate personal protective equipment (PPE).

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3d ago

MSP Help Desk Engineer- Tier II

AllSafe IT Pasadena, CA

Pasadena, CA

3d ago

$30 - $36/hr Full time Active Directory Azure Cloud

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Job Description

AllSafe IT is seeking an experienced MSP Help Desk Engineer at Tier II to support a portfolio of SMB clients in a fast-paced MSP environment. Based in Pasadena, California, this role blends remote troubleshooting with on-site visits, emphasizing timely incident resolution, precise documentation, and a strong focus on customer service.

Position details

Location: Pasadena, CA (onsite)
Salary: USD 30 - 36 per hour
Minimum experience: 3 years

Responsibilities

Deliver remote technical support to clients and internal teams
Provide on-site assistance to clients across the greater Los Angeles area as assigned
Document all incidents and requests, proposing efficiencies to improve workflows
Continual growth in skills and performance benchmarks
Serve as a technical owner and deliver VIP level support to key clients

Requirements

Within 50 minutes of the Pasadena office
Willingness to travel to client sites for on-site support
Thrive in a structured, process-driven environment and believe that following defined workflows yields the best results
Own your work, hold yourself accountable, and seek candid feedback as a growth tool
Embrace continuous improvement and adapt to changes in the role
Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (ConnectWise, Autotask, or Kaseya)
3-4 years of experience handling Tier 2 to 3 IT support requests
Certifications and hands-on experience include:
- Microsoft: Identity and Access Administrator Associate; Security Operations Analyst Associate; Security, Compliance, and Identity Fundamentals; Power Platform Fundamentals; Azure Fundamentals; Azure Administrator Associate; Solutions Architect Expert
- Addigy ACE; VMware Certified Technical Associate
- Troubleshooting and administration roles: Datto Advanced Technician; Ironscales Mail Administrator; Cisco Meraki Solutions Specialist; M365: Teams Administrator Associate; AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer; UniFi Network and Ubiquiti Enterprise Wireless; Veeam Backup and Replication
- Design and architecture: M365 Fundamentals and Modern Desktop Administrator; CompTIA A+, Server+, and Network+; Apple Certified Support Professional (ACSP)
Broad understanding of IT systems, hardware, software, and networking to diagnose and resolve issues quickly
Strong focus on customer satisfaction and relationship building
Ability to translate technical information for non-technical stakeholders and uncover underlying needs
Capacity to manage multiple tasks, prioritize, and meet deadlines
Collaborative mindset and effective teamwork
Willingness to adapt to change and pursue professional growth
Commitment to following detailed processes

Skills and technologies

Microsoft certifications and credentials listed above
Addigy ACE; VMware Certified Technical Associate
Datto Advanced Technician; Ironscales Mail Administrator; Cisco Meraki Solutions Specialist
M365: Teams Administrator Associate; AZ-800; Sophos XG Firewall Engineer; UniFi Network; Veeam Backup and Replication
M365 Fundamentals; Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP)

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) with employer matching
2 weeks of vacation per year
Paid time off
40 hours of sick pay per year
8 hours of paid volunteer time per year
8 paid holidays per year
Reimbursement for passing quarterly certification exams
Bonusly employee-to-employee recognition program
Dog-friendly office

About us

AllSafe IT is a Managed Service Provider that delivers services to small to medium sized businesses.

About you

You are within 50 minutes of the Pasadena office and can travel to client sites for on-site support. You thrive in a structured, process-driven environment and believe that following well-defined workflows yields the best results. You take ownership of your work, hold yourself accountable, and seek candid feedback as a tool for growth. You embrace continuous improvement and are adaptable to adjustments in your role. You have MSP experience and familiarity with ticketing systems such as ConnectWise, Autotask, or Kaseya, and you bring 3-4 years of experience handling Tier 2 to 3 IT support requests.

Ability to commute

Pasadena, CA 91101 (Required)

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6d ago

IT Support Engineer I

Amazon.com Services LLC Dallas, TX

Dallas, TX

6d ago

$25 - $41/hr Full time Active Directory Computer Skills Customer Support

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Job Description

IT Support Engineer I, onsite in Dallas, TX, provides technical solutions and high-quality support for computer hardware, operating systems, and enterprise software across a defined geographical area, including troubleshooting and IT infrastructure work. Compensation ranges from USD 25 to 41 per hour.

Responsibilities

Design, diagnose, and maintain network infrastructure, data cabling, and system administration across diverse software and hardware environments.
Ensure network and computing systems remain available during production hours.
Collaborate with management and staff to deliver analytical insights and technical support that drive IT solution improvements.
Lead local IT projects and coordinate related activities.
Develop and maintain IT policies, procedures, and processes.
Identify root causes of operational issues and process inefficiencies to improve performance.
Provide support to customers across multiple buildings and to remote users within the area.
Travel within the local or regional area to assist customers as needed.

Requirements

At least one year of experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
At least two years of troubleshooting in a multi-user, high-availability environment.
At least two years of PC repair, troubleshooting, deployment, and decommissioning experience.
At least one year of IT client, server, and network service delivery experience.
At least two years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
At least two years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting.
At least two years of experience supporting and maintaining a corporate network environment.
High school diploma or equivalent.

Technologies

Active Directory
DFS
Print Services
SCCM
DNS
DHCP
SSL
TCP/IP
Windows Server
Windows operating system
Mac OS
Linux
Video conferencing equipment

Benefits

Health insurance
401(k) match
Paid parental leave
Casual dress code
Sign-on bonus
Restricted stock units
Paid time off
Basic life and AD&D insurance
Supplemental life insurance option
Employee Assistance Program
Mental health support resources
Medical advice line
Flexible spending accounts
Adoption and surrogacy reimbursement

Description

Operations is central to Amazon's business, characterized by speed, accuracy, and service. Our facilities process tens of thousands of products daily and serve numerous countries worldwide. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a critical component of the business. The team seeks self-motivated professionals to tackle new challenges and to lead colleagues in developing effective IT solutions and owning results.

Preferred Qualifications

Two or more years of computer networking experience
Experience supporting video conference and teleconference equipment

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8d ago

Senior Technical Support Engineer Cryogenic Systems

Everforth Allentown, PA

Allentown, PA

8d ago

$90k - $110k/yr Full time Senior Customer Service Customer Support

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Job Description

Senior Technical Support Engineer specializing in cryogenic systems provides advanced technical support, troubleshooting, and field service for high-reliability cryogenic and industrial gas equipment. Based in Allentown, PA with a hybrid schedule and 10% travel.

Role Overview

In this capacity, you will serve as the primary technical contact for customers, diagnose and resolve issues related to cryogenic systems such as compressors, cryopumps, and vacuum assemblies, and collaborate with product, service, and engineering teams to ensure reliable operation of critical equipment.

Compensation

Salary range: USD 90,000 - 110,000 per year.

Responsibilities

Serve as the primary technical contact for customers
Diagnose and troubleshoot cryogenic equipment, including compressors, cryopumps, and vacuum systems
Guide customers through remote diagnostics and fixes via phone or video
Identify root causes and escalate complex issues to engineering
Document cases and monitor recurring issues
Provide support to product, service, and engineering teams

Requirements

AS or BS in Engineering
5+ years of experience in field services, technical support, engineering sales, or applications
Experience troubleshooting equipment
Knowledge of vacuum or gas systems
Experience with compressors

Technologies

CRM systems
MS Office

Benefits

Competitive salary
Health
Dental
Vision
Disability
Retirement options including 401(k) and Roth plans
Career growth
Continued training and development
And more

NICE-TO-HAVE SKILLS

Field support and field service experience
Mechanical and vacuum systems knowledge
Electromechanical competencies
Compressors and gas/industrial gas systems experience
Diagnostics and troubleshooting proficiency
Applications engineering and schematics interpretation
Test equipment proficiency
Cryogenics experience
Technical sales support experience

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8d ago

Technical Support Engineer (Hybrid)

NET Xperts LLC Pittsburgh, PA

Pittsburgh, PA

8d ago

$65k - $105k/yr Full time Active Directory Cloud Platforms Customer Support

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Job Description

Hybrid-remote Technical Support Engineer based in Pittsburgh, providing remote and on-site IT support for endpoints, cloud infrastructure, servers, networks, and security with weekly in-office presence and on-call rotation.

Responsibilities

Configure, monitor, and maintain endpoints, cloud infrastructure, servers, and networks by troubleshooting and proactive upkeep.
Set up, install, configure, and support endpoints and network equipment.
Collaborate with Senior engineers who spend much of their time on project work; you may assist them on initiatives.
Receive guidance from Senior Engineers as mentors to develop your skills.
Participate in implementing endpoint, cloud, and network security measures.
Join the on-call rotation approximately two to three times per year.
Support is typically remote with occasional visits to client sites.
All work dispatched from the Forest Hills office with access to a company vehicle.
After onboarding and training, work a mix of in-office and client-site days.
Visit one to five clients in a day as needed, with return visits until work is complete.
Possible inclusion in an on-site rotation visiting certain clients weekly or monthly.

Requirements

Must reside in the region due to weekly in-office attendance and on-site client support visits, in addition to remote days.
Relocation from out of state should be noted; otherwise out-of-state candidates will not be considered.
Minimum four years of post-graduation experience in a professional business environment.
Recent graduates will not be considered; seeking an IT Support Engineer with progressive experience.
Associate’s Degree in Computer Science, Information Technology, or equivalent experience.
Hands-on production environment experience for at least four years post-graduation.
PowerShell experience and cloud infrastructure knowledge are valued.
Must be able to earn new certifications as part of the job requirements.
Driver's License required with proof of insurance; maintain a valid license.
Ability to commute to Pittsburgh, PA 15221 (Required).
Must pass a series of background checks.
Hybrid role; out-of-state candidates are not encouraged due to weekly in-office requirement, with up to 2 days work-from-home; must live within the region.

Technologies

Microsoft Windows Server (including Azure virtual servers)
Microsoft Windows Client Operating Systems
Microsoft Office with Microsoft 365
Microsoft Active Directory, Entra
VMware ESXi/vCenter
Microsoft Hyper-V
SentinelOne
WatchGuard
Panda
WatchGuard VPN Client
Barracuda Appliances
HP PCs, Workstations, Laptops & Tablets
Dell PCs
HP ProLiant Servers
HP Switches
WatchGuard wireless products
Firewalls (WatchGuard)
APC UPSs
Citrix virtualization
RMM tools
PSA tools
QuickBooks
PowerShell
SharePoint
Microsoft 365

Benefits

Excellent pay 65,000 to 105,000 USD per year based on skill and experience
Techcentives Bonus Plan
Medical, Dental, Vision, and Life Insurance (majority paid by employer)
Additional Life, AD&D, and Disability insurance available
Paid Time Off including Holidays, Bereavement, Maternity/Paternity, Charity Days
Retirement plan with IRA Match
Training and certification benefits
Free Parking, Jean Days, Lunches, Healthy Snack Program
401(k) and 401(k) matching
Employee assistance program
Health insurance and Health savings account
Parental leave and professional development assistance
Referral program and Vision insurance

Education and Experience

Associate’s Degree in Computer Science, Information Technology, or equivalent experience required
Minimum four years of progressive, post-graduation experience with hands-on production environment work
Certifications valued from partners including Microsoft, WatchGuard, Datto, Cisco, Symantec, VMware, HP/Aruba; ability to earn new certifications as part of the role

Skills and Job Requirements

Microsoft Windows Server including Azure virtual servers
Microsoft Windows Client Operating Systems
Microsoft Office with strong experience in Microsoft 365
Microsoft Active Directory and Entra
Virtualization with VMware ESXi/vCenter and Microsoft Hyper-V
Antivirus/EDR/EPDR solutions including SentinelOne and WatchGuard/Panda
WatchGuard VPN Client or other remote access apps
Barracuda Appliances
HP and Dell PCs, workstations, laptops, tablets
HP ProLiant Servers and HP Switches
WatchGuard and other wireless products
Firewalls including WatchGuard
APC UPSs
Experience with MSPs
RMM and PSA tools
QuickBooks
Citrix virtualization
On-prem to cloud migrations including Microsoft 365 and SharePoint
Cloud infrastructure experience and PowerShell

Physical Requirements

Must be able to lift 25 to 50 pounds
Employees may be required to stand, walk, kneel, stoop, crawl, and reach with hands and arms

Miscellaneous

Work week Monday to Friday, 8:00 am to 5:00 pm, overtime and weekends as needed
Background checks required
Current and valid driver’s license with proof of insurance; maintain license
Hybrid position with up to 2 days home office; must live within the geographic region

License / Certification

Driver's License (Required)

Ability to Commute

Must be able to commute to Pittsburgh, PA 15221 (Required)

Work Location

Hybrid remote in Pittsburgh, PA 15221

Full time Electrical Engineering Control Systems Customer Support

1mo ago

Sr. Associate, Tech Support Engineer

L3Harris Technologies Nashville, TN

Nashville, TN

1mo ago Closed

Full time Customer Support Help Desk Incident Management

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