Product Operations Engineer, Enterprise Operations

The Enterprise Operations role focuses on mapping and optimizing enterprise processes across technology systems, workflows, and organizational roles, prioritizing AI-enabled improvements and cross-functional collaboration for Always Compassionate Home Care.

Responsibilities

• Chart and document end-to-end enterprise processes spanning technology platforms, operational workflows, and organizational roles.
• Detect bottlenecks, duplications, and gaps in current processes and propose solutions that boost speed, accuracy, and scalability.
• Act as a practical partner for both business and technical teams, converting process challenges into actionable improvement plans.
• Assess and advocate for AI-enabled tools and automation to streamline workflows and reduce manual effort.
• Lead cross-functional improvement programs from initial scoping to deployment, maintaining alignment among stakeholders.
• Create and maintain process documentation, workflow diagrams, and mappings to source systems.
• Provide product-minded guidance during system implementations, platform evaluations, and operational change initiatives.
• Collaborate with Data & Analytics, IT, and operations leadership to ensure technology investments reflect real process needs.
• Track and report the impact of process improvements using defined metrics and stakeholder updates.

Requirements

• Bachelor’s degree in engineering, information systems, business, operations management, or a related field.
• Three to seven years of experience in solutions engineering, process improvement, technical project management, or operational consulting.
• Proven ability to map complex business processes and translate them into structured, actionable documentation.
• Solid interest in and hands-on experience with AI tools, automation, and workflow optimization technologies.
• Excellent communication skills with the ability to work across technical and non-technical teams.
• Experience managing cross-functional initiatives and driving projects from concept to completion.
• Structured problem-solving mindset with attention to both strategic and operational details.

Technologies

• Visio
• Lucidchart
• Miro
• Snowflake
• BI tools
• EHRs
• Billing platforms
• Workforce management tools
• AI tools

Benefits

• 401(k)
• Health Insurance
• Dental/Vision
• Aflac
• Paid time off

Location

Melville, NY (onsite)

Job Type

Full-Time

Salary

Up to USD 140,000 per year

About Us

Always Compassionate Home Care (ACH) is a leading integrated home and community-based health care provider focused on patient-centered services. The organization aims to build a modern, data-driven operation to support growth across home care, pharmacy, mental health, and emerging care models. The Enterprise Data & Analytics function plays a critical role in enabling operational efficiency, regulatory compliance, and strategic decision-making through scalable, cloud-based data platforms.

Preferred Qualifications

• Experience in healthcare, home care, or other operationally complex, regulated industries.
• Familiarity with enterprise systems (EHRs, billing platforms, workforce management tools).
• Exposure to data platforms and analytics environments (for example Snowflake, BI tools).
• Experience with process mapping tools (Visio, Lucidchart, Miro) and project management frameworks.
• Background in product management or product-led operational improvement.