Product Operations Technical Support Engineer, Edge Compute Systems

At Anduril Industries, the Product Operations Technical Support Engineer for Edge Compute Systems helps ensure the reliability and readiness of fixed-site and expeditionary asset control solutions. This onsite role in Costa Mesa, CA combines hands-on incident management with proactive sustainment, translating field insights into durable improvements across the GCS fleet.

Responsibilities

• Sustain Anduril's GCS deployments by aligning with customer missions and the delivered capabilities of our products.
• Triage, diagnose, and determine root causes for product incidents, driving postmortem actions and maintaining visibility of status through resolution.
• Abstract incidents and optimize overall system and product reliability across the fleet.
• Perform log reviews and diagnostics, utilizing Linux command line tools for system management and issue resolution.
• Regularly assess and improve the fleet's observability and health telemetry in collaboration with multiple GCS teams.
• Collect, organize, and analyze failure data to define trends, drive proactive sustainment processes, and support resource allocation.
• Support global customers through proactive communications and precise execution, tracking and managing customer-facing incidents and ensuring timely response and resolution communications.
• Evaluate and propose improvements to product capabilities by analyzing customer feedback for capability requirements, performance indicators, and functionality needs.
• Maintain awareness of current product specifications and bridge gaps between technical and nontechnical stakeholders.
• Coordinate technical and nontechnical efforts across business, engineering, and sustainment functions, influencing decisions to maximize availability for end users.
• Travel as needed to support customer needs and operations.

Requirements

• 4+ years of technical support experience focused on final-tier customer concern handling.
• Experience supporting and performing incident-driven workflows involving analysis, triage, and prioritization.
• Background in on-call support operations and working in environments with limited risk tolerance.
• Ability to work non-standard hours and weekends as required.
• Ability to obtain and maintain a U.S. Secret Security clearance.

Technologies

• DataDog
• Grafana
• Victor Ops
• Git
• Jira
• NixOS
• Linux

Benefits

• A comprehensive benefits package with coverage available at little to no cost to employees, supporting health, recovery, and future needs.
• Competitive equity grants included with most full-time offers as part of the total compensation package.
• Top-tier benefits for full-time employees in addition to standard packages.

Protecting Yourself from Recruitment Scams

• No Financial Requests: Anduril will never solicit payment or personal financial details at any stage of the hiring process. Legitimate recruitment is free for candidates.
• Direct from Anduril: Genuine recruiter emails will come from an @anduril.com address.
• Via Agency Partner: If a recruiting agency contacts you, their email will clearly identify the agency. If in doubt, verify by emailing [email protected].
• Exercise Caution with Unsolicited Outreach: Do not engage with suspicious messages; confirm the sender's domain is @anduril.com before sharing information.
• What to Do If You Suspect Fraud: Report questionable outreach claiming to be from Anduril to [email protected].

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.