Production Support

Production Support Engineer Jobs

12 jobs found

2d ago

IT Support Engineer I

Amazon.com Services LLC South Gate, CA

South Gate, CA

2d ago

$25 - $41/hr Full time Active Directory Desktop Support Hardware Support

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Job Description

Amazon.com Services LLC is seeking an IT Support Engineer I to deliver practical technical solutions and dependable support for computer hardware, operating systems, and enterprise software across a defined geographic region. This onsite role in South Gate, CA focuses on addressing straightforward technical issues, maintaining infrastructure availability during production hours, and contributing to ongoing IT improvements. The position offers an hourly rate ranging from USD 25 to 41.

Responsibilities

Engage in network engineering and troubleshooting, data cabling, and systems administration across diverse software and hardware environments.
Keep infrastructure networking and computing systems up and running during production hours.
Collaborate with management and staff to provide analytical and technical assistance for continuous IT solution improvements.
Manage local technical projects and initiatives.
Develop and maintain policies, procedures, and processes to support operations.
Identify root causes of operational issues and process inefficiencies.
Move up to 49 pounds and stand or walk for shifts up to 12 hours.
Support customers from multiple buildings in the area as well as remote customers.
Travel within the local or regional area to assist our customers.

Requirements

1+ years of Windows Server technologies experience including Active Directory, DFS, Print Services, and SCCM.
2+ years of troubleshooting in a multi-user high availability environment.
2+ years of PC repair, troubleshooting, deployment, and asset liquidation experience.
1+ years of IT client, server, and network service delivery experience.
2+ years of networking experience covering DNS, DHCP, SSL, OSI model, and TCP/IP.
2+ years of corporate setting Windows, Mac or Linux operating systems support experience.
2+ years of supporting and maintaining a corporate network environment.
High school diploma or equivalent.

Technologies

Windows Server
Active Directory (AD)
DFS
Print Services
SCCM
DNS
DHCP
SSL
TCP/IP
OSI Model
Mac OS
Linux

Benefits

Health insurance
401(k) matching
Parental leave
Casual dress code
Sign-on payments and RSUs
Paid time off

Description

Operations sits at the core of Amazon's operations, renowned for speed, accuracy, and service. Buildings within the network handle tens of thousands of products daily, delivering to hundreds of countries. The OTS organization provides nonstop global IT support to Amazon Operations as a critical component of the workflow. The team seeks self motivated individuals who can tackle new challenges and lead peers in developing effective IT solutions. Ownership and accountability are central to how we work.

Preferred Qualifications

2+ years of computer networking experience.
Experience supporting video conference and teleconference equipment.

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2d ago

IT Support Engineer I

Amazon.com Services LLC Dallas, TX

Dallas, TX

2d ago

$25 - $41/hr Full time Active Directory Computer Skills Customer Support

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Job Description

IT Support Engineer I, onsite in Dallas, TX, provides technical solutions and high-quality support for computer hardware, operating systems, and enterprise software across a defined geographical area, including troubleshooting and IT infrastructure work. Compensation ranges from USD 25 to 41 per hour.

Responsibilities

Design, diagnose, and maintain network infrastructure, data cabling, and system administration across diverse software and hardware environments.
Ensure network and computing systems remain available during production hours.
Collaborate with management and staff to deliver analytical insights and technical support that drive IT solution improvements.
Lead local IT projects and coordinate related activities.
Develop and maintain IT policies, procedures, and processes.
Identify root causes of operational issues and process inefficiencies to improve performance.
Provide support to customers across multiple buildings and to remote users within the area.
Travel within the local or regional area to assist customers as needed.

Requirements

At least one year of experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
At least two years of troubleshooting in a multi-user, high-availability environment.
At least two years of PC repair, troubleshooting, deployment, and decommissioning experience.
At least one year of IT client, server, and network service delivery experience.
At least two years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
At least two years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting.
At least two years of experience supporting and maintaining a corporate network environment.
High school diploma or equivalent.

Technologies

Active Directory
DFS
Print Services
SCCM
DNS
DHCP
SSL
TCP/IP
Windows Server
Windows operating system
Mac OS
Linux
Video conferencing equipment

Benefits

Health insurance
401(k) match
Paid parental leave
Casual dress code
Sign-on bonus
Restricted stock units
Paid time off
Basic life and AD&D insurance
Supplemental life insurance option
Employee Assistance Program
Mental health support resources
Medical advice line
Flexible spending accounts
Adoption and surrogacy reimbursement

Description

Operations is central to Amazon's business, characterized by speed, accuracy, and service. Our facilities process tens of thousands of products daily and serve numerous countries worldwide. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a critical component of the business. The team seeks self-motivated professionals to tackle new challenges and to lead colleagues in developing effective IT solutions and owning results.

Preferred Qualifications

Two or more years of computer networking experience
Experience supporting video conference and teleconference equipment

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5d ago

Support Engineer

Amazon.com Services LLC Reading, MA

Reading, MA

5d ago

$90k - $158k/yr Full time Amazon Web Services Automation AWS

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Job Description

Support Engineer for Amazon Robotics ARTS team, onsite in Reading, MA, with a salary range of USD 90,400 to 158,200 per year, delivering 24x7 technical support for robotic fulfillment centers.

Responsibilities

Conduct in depth diagnostics and resolve critical robotic system issues through advanced data analysis and technical troubleshooting.
Provide timely, accurate solutions to customer requests via effective ticket management.
Lead high severity incident response, coordinating across technical teams and business lines to drive rapid resolution of critical robotic system issues.
Drive continuous improvement by creating technical documentation, knowledge base articles, and SOPs; design and optimize automated workflows to enhance team efficiency and robotic system performance.

Requirements

Bachelor's degree or higher in Electrical or Mechanical Engineering, or Master's degree or higher in computer science, engineering, mathematics, or equivalent.
Proven ability to communicate complex technical information clearly to executives and non technical leaders.
Strong analytical skills with attention to detail and effective communication, or experience troubleshooting and debugging technical systems.
Experience with Linux or Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda.
Experience working with databases and SQL.
Experience in automation or monitoring frameworks, deployment or development.
Experience scripting or programming in Ruby, Python, Shell/Bash, Java, C/C++, C*, Perl, or similar languages.
4+ years in a technical role, preferably in support engineering or system administration.

Technologies

Linux/Unix
AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
SQL
Ruby, Python, Shell/BASH scripting
Java, C/C++, C*, Perl

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign on payments
Restricted stock units (RSUs)

BASIC QUALIFICATIONS

Bachelor's degree or higher in Electrical or Mechanical Engineering, or Master's degree or higher in computer science, engineering, mathematics, or equivalent.
Experience communicating complex technical information clearly to both executives and non-technical stakeholders.
Strong analytical skills, attention to detail, and effective communication or related troubleshooting experience.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda.
Experience working with databases and SQL.
Experience in automation or monitoring frameworks, deployment or development.
Experience scripting or programming in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages.
4+ years in a technical role, preferably in support engineering or system administration.

PREFERRED QUALIFICATIONS

Knowledge of UNIX/Linux operating systems

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9d ago

Mainframe Technical Support Engineer

Insight Global Plano, TX

Plano, TX

9d ago

$80k - $110k/yr Full time Customer Support Information Technology (IT) IT Operations

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Job Description

Insight Global is seeking a Technical Support Engineer to join a leading client in Plano, TX. This onsite role centers on Mainframe Storage Management and focuses on delivering expert technical support for complex issues while helping customers achieve their desired business outcomes through precise guidance and timely communication.

Responsibilities

Provide technical support for complex issues involving Mainframe Storage Management software.
Ensure customers achieve their desired business outcomes.
Deliver a superior customer experience by exhibiting technical expertise and timely, clear communications.

Requirements

Bachelor's degree in Computer Science or related
5+ years of experience in mainframe operations or system programming (z/os, z/vm, or z/vse)
Knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, SMP/E, zOSMF, etc.
Expertise as a Storage Architect, Engineer, or Administrator
Competence with disk, virtual tape and physical tape technologies (examples DFHSM, DFSMS, RMM; CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate)
Competence with utilities including IEBCOPY, IDCAMS, IEBGENER, etc.

Technologies

JCL
ISPF
REXX
USS
SMP/E
z/os
z/vm
z/vse
DFHSM
DFSMS
RMM
CA 1 Flexible Storage
Vantage
Disk Backup and Restore
Allocate
IEBCOPY
IDCAMS
IEBGENER
zOSMF

Benefits

Relocation assistance

Job Description

Insight Global is looking for a Technical Support Engineer to join a leading client in Plano, TX. The role centers on providing technical support for complex issues involving Mainframe Storage Management software to help customers achieve their business objectives. Technical Support Engineers are expected to deliver a high-quality customer experience by applying their technical expertise and communicating in a timely and clear manner.

Application Question(s)

How many years of direct experience do you have working with Mainframe?

Work Location

In person

Compensation

Salary: USD 80,000 - 110,000 per year

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17d ago

Software Engineer II

Deloitte Raleigh, NC

Raleigh, NC

17d ago

Full time Application Support Developer Engineering

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Job Description

Onsite in Raleigh, North Carolina, Deloitte's Human Services Transformation team is seeking a Software Engineer II to contribute to software solutions used in government and public service programs. The role emphasizes hands-on engagement with systems implementation, ongoing operations and maintenance, and application support, all carried out in collaboration with client stakeholders and internal colleagues to help meet project milestones and quality standards.

Detailed responsibilities, qualifications, and benefits are outlined below.

Responsibilities

Supporting systems implementation, operations and maintenance, and application support activities
Contributing to workstreams involving help desk operations and software application development and maintenance
Completing assigned tasks and deliverables in support of project timelines and quality standards
Reviewing work products for accuracy and identifying issues for escalation
Collaborating with team members and client stakeholders to support project execution

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or another technical field
1+ years of experience with state public assistance systems supporting eligibility determination, benefits administration, or case management
1+ years of experience supporting state government clients in eligibility determination, benefits calculation, benefits issuance, or information management
1+ years of experience supporting systems implementation, operations and maintenance, help desk operations, or software application development and maintenance
Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available

Benefits

Discretionary annual incentive program

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20d ago

Call Recording Speech Analytics Engineer

Experis Pennington, NJ

Pennington, NJ

20d ago

$68 - $68/hr Full time Analytics Call Center Call Recording

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Job Description

Experis is seeking a Call Recording Speech Analytics Engineer in the Technology Support department located in Pennington, NJ. This hybrid role centers on implementing, configuring, and supporting call recording, speech analytics, and Workforce Management (WFM) systems. The position offers a hybrid schedule with on-site collaboration, a competitive hourly rate, and the opportunity to work on enterprise-grade solutions within a regulated environment.

Benefits

Hourly rate of USD 68 per hour
Hybrid work schedule with a minimum of 3 onsite days per week
Opportunity to contribute to impactful projects supporting organizational growth
Collaborative and inclusive work environment that supports professional development
Competitive pay rate aligned with your expertise and experience
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
401(k) with matching
Weekly Pay

Responsibilities

Implement, configure, and support call recording, speech analytics, and Workforce Management (WFM) systems for the organization.
Coordinate with vendor partners such as NICE to ensure seamless system integration and deployment.
Perform unit testing, performance testing, and troubleshooting to optimize system performance and stability.
Support the transition of solutions into production, including monitoring and documentation.
Collaborate with cross-functional teams to ensure solutions meet technical and business requirements.

Requirements

Minimum of 5+ years of hands-on experience with call recording platforms, speech analytics solutions, and Workforce Management (WFM) systems.
Strong foundation in programming fundamentals, system configuration, and release management.
Experience with NICE platform suite, Windows Server administration, and PowerShell scripting.
Proficiency in SQL, web communication protocols, and Linux operating systems.
Excellent troubleshooting, analytical, and documentation skills, with the ability to work independently and collaboratively.

Technologies

NICE platform suite
Windows Server
PowerShell scripting
SQL
Linux

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1mo ago

Manager Engineering Technical Support 2

Northrop Grumman Redondo Beach, CA

Redondo Beach, CA

1mo ago Closed

$147k - $220k/yr Full time Engineering Hardware Support Manufacturing Engineering

This position is no longer accepting applications (closed Jul 18, 2026).

Job Description

Lead a multidisciplinary Space Systems engineering team in Redondo Beach, CA, overseeing the integration and testing of P093 R-Systems hardware while directing staffing, process improvements, and execution across production activities.

Responsibilities

Direct daily prioritization, tasking, resource allocation, and execution for the program’s engineering technician workforce across multiple production activities.
Provide clear shift start and end directions to engineering technician crews and collaborate with engineering to anticipate and resolve shop floor blockers.
Serve as the first line adjudicator of resource conflicts impacting technician teams.
Manage indirect and direct program budgets and capital assets.
Escalate blockers promptly to program leadership and facilitate problem resolution.
Engage with functional homerooms to develop sustainable staffing and pipeline planning for engineering technician crews.
Conduct Performance Management for direct reports, including compensation actions, promotions, goal setting, development, coaching, and real-time feedback.
Support section members with mentoring, coaching, recognition, and career development guidance.
Manage all aspects of employee relations including conflict resolution.
Promote an inclusive workplace that fosters community, addresses gender biases, and builds strong relationships.
Support Functional Homeroom initiatives and projects such as process improvements, Event Response Teams, Corrective and Preventive Action implementations, and proposal efforts.
Limited travel may be required.

Requirements

Bachelor's Degree in a STEM field with 5 years of technical experience, or Master’s Degree in a STEM field with 3 years of technical experience, or High School Diploma/GED with 11 years of technical experience.
Proven leadership in multi-disciplinary teams, preferably within Integration, Test, and Launch campaigns.
Strong capability in short and long-term planning, including resource allocation, schedule execution, and workforce development.
Extensive technical experience with space vehicle mechanical systems, architecture, and testing procedures.
Excellent communication, decision-making, and conflict resolution skills.
Ability to lead and support dynamic program schedules that may include shift work, weekends, and extended hours.
Active SCI clearance required at time of application.