Senior Staff AI-Native Software Engineer – Agentic Systems

ServiceNow’s AI Engineering and Delivery team is hiring a Senior Staff AI-Native Software Engineer to help build production agentic systems and enterprise-scale search.

Responsibilities

• Design, build, and operate production-grade agentic AI systems embedded across ServiceNow’s platform, enabling agents to reason over real enterprise data, take action across workflows, and operate safely at Fortune 500 scale.
• Design and ship multi-agent systems including orchestration, tool use, planning loops, memory, and failure recovery, with reliability in production environments.
• Build agents that use ServiceNow’s data layer, including CMDB, Workflow Data Fabric, and Knowledge Graph, so decisions include enterprise context.
• Own deployment guardrails such as observability, human-in-the-loop controls, and compliance infrastructure for safe large-scale autonomy.
• Partner with the search team to ensure agents are grounded in accurate, low-latency retrieval, including RAG pipelines, hybrid search, re-ranking, and evaluation.
• Integrate frontier models (Anthropic, Google, OpenAI) into the Sense Decide Act Govern architecture and evaluate trade-offs across cost, latency, and capability for production use cases.
• Raise engineering standards through architecture decisions, code reviews, and coaching, with focus on agentic design patterns and production AI discipline.

Requirements

• 8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
• Hands-on production experience designing, shipping, and operating agentic systems, including multi-agent orchestration, tool calling, planning loops, memory, and failure recovery.
• Production-grade Python.
• Experience in a systems language (Go, Java, or C++) is a plus.
• Hands-on experience with frontier AI SDKs (Anthropic, Google, or OpenAI), including prompt engineering, structured outputs, and model evaluation in production.
• Familiarity with RAG and retrieval patterns in production, including vector stores, hybrid search, and retrieval evaluation metrics.
• Technical leadership experience: architecture ownership, raising code quality, and mentoring engineers on production AI practices.
• Deeper specialization in search and retrieval at scale or MLOps/model observability.
• Published work or open-source contributions in agentic systems or retrieval.
• Exposure to LLM fine-tuning or inference optimization in production.

Technologies

• Python, Go, Java, C++, Anthropic, Google, OpenAI
• RAG, hybrid search, re-ranking, vector stores
• CMDB, Workflow Data Fabric, Knowledge Graph
• Sense Decide Act Govern
• MCP, NVIDIA
• Claude Cowork, Cursor, Claude Code, GitHub Copilot

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Sales positions generally offer competitive On Target Earnings (OTE) incentive compensation structure
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Work Personas

• ServiceNow uses flexibility and trust to support distributed work.
• Work personas (flexible, remote, or required in office) are assigned based on job needs and assigned work location.
• To determine eligibility, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

• All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
• Applicants with arrest or conviction records will be considered in accordance with legal requirements.

Accommodations

• If you need a reasonable accommodation to complete any part of the application process, or cannot use the online application and need an alternative method to apply, contact [email protected] for assistance.

Export Control Regulations

• For roles requiring access to controlled technology under export control regulations (including the U.S. Export Administration Regulations), ServiceNow may need to obtain export control approval for certain individuals.
• Employment is contingent on ServiceNow obtaining any required export license or other approval from relevant export control authorities.

Location: Santa Clara, CA (onsite)

Salary: USD 201,300 - 352,300 per yearly

Minimum Experience: 8 years