ServiceNow

ServiceNow Engineer Jobs

8 jobs found

2d ago

Desktop Support Engineer/Field Support Engineer (FSO) – L2

Blupace Kennewick, WA

Kennewick, WA

2d ago

$23 - $24/hr Contract Cloud Platforms Desktop Support End User Support

Apply Now

Job Description

Blupace is seeking a Field Support Engineer (FSO) – L2 to deliver onsite IT support at the Lamb Weston facility in Kennewick, Washington. This contract role centers on desktop support, endpoint management, and troubleshooting across enterprise IT environments, delivering hands-on assistance to end users in both corporate offices and plant settings. The successful candidate will perform imaging and deployment tasks, handle incidents through ServiceNow, and participate in after-hours coverage as needed.

Responsibilities

Deliver on-site L2 support for laptops, desktops, printers, and mobile devices.
Perform device imaging, deployment, and endpoint management using SCCM and Intune.
Troubleshoot Windows, Microsoft 365, hardware, software, and networking issues.
Coordinate and resolve incidents and service requests in ServiceNow.
Support users across corporate office and plant environments.
Participate in on-call, after-hours, and weekend support as required.

Requirements

3–5+ years of Desktop Support, Field Support, or EUC experience.
Hands-on experience with Windows, SCCM, Intune, and ServiceNow.
Basic LAN and Wi‑Fi troubleshooting skills.
Strong communication and customer‑focused support abilities.

Technologies

SCCM
Intune
Windows
Microsoft 365
ServiceNow

Engagement details

Location: Kennewick, WA (onsite)
Engagement type: Contract
Pay rate: USD 23.00–24.00 per hour

Preferred certifications

Microsoft
CompTIA A+
ITIL

View full job page →

5d ago

IT Desktop Support Engineer

Allied digital service limited Phoenix, AZ

Phoenix, AZ

5d ago

$23 - $24/hr Full time Desktop Imaging And Deployment End User Support Hardware Support

Apply Now

Job Description

The IT Desktop Support Engineer role focuses on on-site end-user computing support, asset lifecycle management, VIP and field assistance across customer facilities, with incident resolution and ServiceNow-based coordination.

Responsibilities

Support the Standard Operating Environment image for the Customer's standard workplace devices in line with Customer standards.
Manage timely installs, moves, adds, and changes for all supported devices and software across all customer sites.
Use request data and reports to verify on-time device delivery for projects and other requests.
Perform manual SOE image deployment where required.
Provide hardware and software incident resolution for supported devices, including dispatch and leveraging vendor warranties where possible at customer sites.
Conduct physical support activities for all hardware at customer facilities, including on-site stock management for receiving and decommissioned devices.
Execute soft asset disposal of old equipment.
Coordinate with the client hardware disposal vendor for disposal of retired hardware.
Maintain the Asset Management system reflecting device movement and deployment.
Deliver dedicated desk-side support for selected end users as described in the service description.
Provide onsite 12x5 VIP desk-side support at designated customer facilities.
Ensure VIP support personnel are reviewed and approved before assignment.
Offer an enhanced level of service with higher priority for VIP tickets and incidents.
Support VIP onboarding and offboarding activities for end users.
Assist VIPs at executive events such as board meetings and investor calls at hotels and customer sites.
Update the IT service management tool to reflect completed service requests or resolved incidents.
Provide onsite Level 2 and Level 3 support to resolve incidents when requested by L2/L3 teams.
Provide hands and feet support for asset inventory lifecycle across all devices and software, including printers and mobile devices.
Maintain continuity of asset records through lifecycle, including spare devices at facilities or provider locations.
Offer Level 2 support for conferencing equipment in customer conference rooms.
Provide ad-hoc hands-on consulting support as requested.
Deliver field support and dispatch services including IMAC, break-fix, software re-imaging, workstation and peripheral support, office equipment, printers, and audiovisual assistance; vendor escort and health checks as needed.
Coordinate collection of computer hardware and cellular devices from exiting employees.
Coordinate New Hire / First Day Ready support with new joiners if required.
Soft asset disposal performed by dedicated FTEs at dedicated locations; coordinate hard asset disposal with the customer’s vendor.

Requirements

Deploy only trained engineers with the required security clearances from ADSL and the Customer to in-scope locations.
The primary engineer must be on-site for in-scope service needs; if unavailable, a backup engineer may be dispatched.
ADSL/Customer reserves the right to interview dedicated primary engineers; alternatives may be provided as requested.
Ensure continuous availability of support personnel at dedicated DSS Customer locations; provide backups on-site if needed to meet service levels.
Administer, manage, and execute requests for Customer Equipment and software per Customer policies; verify entitlements and advise management on non-conformance.
Provide lifecycle support from procurement to end-of-life disposal, including entitlement validation, vendor coordination for spares, installation, tracking, recovery, redeployment, and disposal.
Coordinate with internal or third-party providers to deliver remote hands-and-feet support for end users, network, and server issues.

Technologies

ServiceNow

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Pay

USD 23.00 - 24.00 per hour

Work Location

In person, Phoenix, AZ

New Hire / First Day Ready Support

Coordinate with new joiners for onboarding support if required

VIP Support

Provide onsite 12x5 VIP support at designated customer facilities
VIP personnel must be presented to C-Level staff for approval before assignment
Deliver enhanced service with higher priority tickets for executive VIPs
Support VIP onboarding and offboarding activities
Assist VIPs at executive events at hotels and customer sites
Update IT service management tool to reflect completion of requests or resolution of incidents

Conference Room Support

Provide Level 2 support for conferencing equipment in conference rooms at supported locations

Ad-Hoc Consulting

Provide hands and feet ad-hoc consulting support as requested

Field Support, Dispatch and IMAC Services

IMAC installations, moves, adds, changes
Technical support and break-fix
Software re-imaging and device deployment
Workstation and peripheral support (mouse, keyboard, monitor, scanner)
Office equipment and printer support, printer configuration, and third-party repairs
Paper jam removal and first-line printer support
Audio-visual support and periodic conference room health checks
Escort vendors to conference rooms for break-fix
Additional scope items may be confirmed

Exit and Disposal Details

Exiting employees: collect computer hardware and cellular devices
Soft Asset Disposal: single wipe plus on-site storage by dedicated personnel
Hard Asset Disposal: coordinated with customer disposal vendor

View full job page →

8d ago

Software Engineer II

Synergetics Denver, CO

Denver, CO

8d ago

$90k - $110k/yr Full time Backend Developer Angular APIs

Apply Now

Job Description

The Software Engineer II role supports the OpenFLIS platform at Synergetics, focusing on .NET and Angular to develop and maintain microservices and the user interface within a FedRAMP authorized environment. This position is primarily remote, with residency in Northern Colorado required and U.S. citizenship necessary for compliance purposes.

Responsibilities

Full stack development: design, develop, and maintain web applications using the .NET framework and Angular; implement user-friendly front-end components, write robust server-side code, and ensure high performance and scalability.
Microservices and APIs: build and maintain modular OpenFLIS microservices, ensuring they are well-tested and integrate smoothly with Azure services.
Database development: develop and optimize SQL Server databases, design schemas and stored procedures, and integrate data access layers.
DevOps and automation: implement CI/CD pipelines using GitHub and Azure DevOps; manage infrastructure as code with BICEP or Terraform; automate deployment and configuration of Azure resources; monitor system health.
Azure administration: provision and manage Azure resources such as App Services, Functions, storage accounts, virtual networks, Key Vaults, and monitoring tools.
ServiceNow integration: configure and administer ServiceNow modules used by the team (eg, incident, change, configuration management) and integrate ServiceNow with OpenFLIS workflows.
FedRAMP compliance: develop software and manage systems within a FedRAMP authorized service boundary, adhering to security policies and documentation requirements; collaborate with cybersecurity and compliance teams to support audits and continuous monitoring.
Collaboration and communication: participate in code reviews, sprint planning, and design discussions; collaborate with UX designers and product managers; provide timely updates on progress and issues.

Requirements

Bachelor's degree in Computer Science, Software Engineering or related field, or equivalent work experience.
3+ years of professional software development experience, with a focus on C#/.NET and Angular or similar frameworks.
Strong full-stack expertise, including RESTful APIs, JavaScript/TypeScript, HTML/CSS, and SQL Server databases.
Experience with Azure services such as App Services, Azure SQL, Azure Functions, Storage, Key Vault, and Azure DevOps or GitHub Actions.
Familiarity with DevOps practices, version control (GitHub), and CI/CD pipelines.
Understanding of security best practices and willingness to learn FedRAMP, DoD IL-4, and NIST 800-53 compliance requirements.
Excellent problem-solving skills, strong attention to detail, and effective communication abilities.
Reside or relocate to Northern Colorado (Fort Collins / Denver / Boulder metro areas) and be able to attend periodic in-person meetings.
U.S. citizenship is required to support FedRAMP compliance.

Technologies

.NET, C#, Angular
SQL Server, JavaScript, TypeScript, HTML, CSS
Azure (App Services, Functions, SQL, Storage, Key Vault), Azure DevOps, GitHub Actions
BICEP, Terraform, ARM templates
ServiceNow
Docker, Kubernetes
React, Vue
RESTful APIs

Benefits

Competitive salary
Employer-paid medical insurance
Employer-paid dental insurance
Employer-paid vision insurance
Retirement plan contributions
Paid time off
Wellness stipend
Home-office stipend
Professional development opportunities

About Synergetics and OpenFLIS

Synergetics Incorporated provides innovative SaaS supply chain solutions for federal and defense clients through the FedRAMP authorized OpenFLIS platform. OpenFLIS is a microservices based platform hosted in Microsoft Azure that consolidates data products for federal customers and delivers them through a dashboard experience. The platform transforms data from multiple sources, leverages Azure capabilities for search, and offers centralized user access control.

Position Summary

The OpenFLIS team seeks a Software Engineer with strong .NET and Angular skills to develop and maintain OpenFLIS microservices and the user interface. The engineer will build scalable services and web applications using C#/.NET and Angular, work with SQL Server databases, and integrate with Azure resources. The role includes contributions to DevOps activities such as CI/CD automation, infrastructure as code, and monitoring, and requires administering the Azure environments hosting OpenFLIS. This is a mostly remote position; candidates should reside or relocate to Northern Colorado and be able to attend periodic in-person meetings. U.S. citizenship is required to support FedRAMP compliance.

View full job page →

11d ago

Desktop Support Engineer L1

Sybex Latham, NY

Latham, NY

11d ago

Up to $30/hr Full time Active Directory Autopilot Cloud Platforms

Apply Now

Job Description

Sybex seeks an on-site Desktop Support Engineer L1 to provide frontline technical support in Latham, NY.

Overview

We are seeking a desktop support technician to join the IT team. The role focuses on delivering technical assistance and troubleshooting for employees, applying knowledge of network administration and IT support to keep systems running smoothly.

Responsibilities

Deliver end-user desktop support, diagnosing and resolving hardware and software problems
Install, configure, and maintain workstations and related peripherals
Configure and troubleshoot network connectivity for desktops and laptops
Administer user accounts and permissions in Active Directory
Assist with software deployment, installations, and upgrades
Respond to help desk tickets promptly and provide solutions or escalation as needed
Partner with teammates to resolve advanced technical issues
Document procedures and solutions to support knowledge sharing and future reference

Requirements

Proven experience in a desktop support technician or related role
Solid understanding of network administration and IT support concepts
Proficiency with Windows, Linux, and macOS
Experience with office productivity suites, such as Microsoft Office
Familiarity with ticketing systems like SCCM, Remedy, or ServiceNow is advantageous
Knowledge of VPN technologies and remote access tools
Strong problem-solving abilities and meticulous attention to detail
Effective communication and interpersonal skills

Technologies

ServiceNow
Active Directory
SCCM (Microsoft Configuration Manager)
Imaging
Autopilot
Intune
Office 365
Windows 10
Windows 11
Linux
Mac OS
Remedy
VPN
Remote access tools

Pay

Up to $30.00 per hour

Work Location

Onsite in Latham, New York

View full job page →

28d ago

Software Engineer II - Marketing Technology

Home Depot / THD Atlanta, GA 🇺🇸 Remote

Atlanta, GA

28d ago

Full time Marketing AI Enablement Ai Ops

Apply Now

Job Description

Based in Atlanta with remote options, the Software Engineer II in Home Depot's TechOps organization focuses on application stability, proactive readiness, and AI-driven incident management across core marketing and IT ecosystems. This role designs AI-enabled solutions, leads onboarding and training, and translates support telemetry into actionable insights to ensure day-one stakeholder success.

Responsibilities

Intelligent Automation and AI Ops: Collaborates on designing and deploying AI-enabled solutions and ML models to enhance proactive anomaly detection, automate root-cause analysis, and support self-healing incident resolution.
Centralized Support and Incident Triage: Oversees the primary L1-L3 intake pipeline to triage, troubleshoot, and remediate advanced application tickets, reducing MTTR and shielding stakeholders from complex platform errors.
Application Health and Defensive QA: Works with core engineering to build health validation pipelines and monitors data flows to identify data-mapping anomalies before they impact downstream execution.
Launch Readiness and Technical Documentation: Serves as the onboarding partner for new IT capabilities, producing system diagrams, data dictionaries, job schedules, and API mappings to ensure day-one platform supportability.
Technical Product Training and Onboarding: Leads creation and delivery of technical product training to onboard new teams, focusing on UI navigation, deep configuration rules, and platform capabilities.
Lifecycle Optimization and Support Telemetry: Conducts blameless post-mortems and converts support telemetry into actionable engineering backlogs to drive permanent platform improvements and monitor product-level SLOs.
Automation and Scripting: Develops custom code, scripts, and automated ticketing paths to streamline workflows, optimize event monitoring, and coordinate backend routing between IT and business teams.
Advanced Platform Operation: Configures and tunes complex homegrown tools, data products, and third-party solutions where self-service capabilities are unavailable.
Professional Growth: Seeks opportunities to grow through formal and informal development channels, learning from both successes and failures when addressing new problems.
Collaborative Execution: Partners with teammates in agile processes, contributes to better ways for the team to succeed, and builds effective relationships across diverse groups to achieve shared objectives.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Technologies

Java
Python
Bash
SQL
NoSQL
Git
Splunk
Datadog
New Relic
Dynatrace
Jira Service Management
ServiceNow

Direct Manager / Direct Reports

This position typically reports to a Software Engineer Manager or Senior Manager and has zero direct reports.

Travel Requirements

No travel required.

Physical Requirements

Primarily sedentary with frequent opportunities to move; occasional light lifting may be required.

Working Conditions

Operates in a comfortable indoor environment; any adverse conditions are infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications

1-3 years of relevant work experience in a DevOps, SRE, TechOps, or Production Support Engineering role.
Experience with an object-oriented programming language (preferably Java) alongside scripting languages for automation and AI (preferably Python or Bash).
Proficiency in modern debugging, root cause analysis, and log analysis techniques.
Experience with cloud infrastructure and CI/CD pipelines.
Ability to write complex SQL queries and work with Relational or NoSQL databases.
Experience with monitoring, logging, and observability tools (Splunk, Datadog, New Relic, Dynatrace) for event monitoring and proactive alerting.
Exposure to AI/ML-driven automation or intelligent anomaly detection (AIOps).
Understanding of data engineering concepts, data pipelines, and debugging data-mapping architectures.
Experience with enterprise ticketing platforms (Jira Service Management, ServiceNow) and automated ticket routing or system APIs.
Experience creating technical documentation, infrastructure diagrams, data dictionaries, or delivering end-user training.
Exposure to security frameworks for user authorization, authentication, and access control.
Experience with functional, integration, and resilience testing.
Experience with Git or equivalent source control.

Minimum Education

The knowledge, skills and abilities typically gained through a bachelor’s degree or equivalent in a related field.

Preferred Education

No additional education

Minimum Years of Work Experience

Preferred Years of Work Experience

No additional years of experience

Minimum Leadership Experience

None

Preferred Leadership Experience

None

Certifications

None

Competencies

Global Perspective
Manages Ambiguity
Nimble Learning
Self-Development
Collaborates
Cultivates Innovation
Situational Adaptability
Communicates Effectively
Drives Results
Interpersonal Savvy

View full job page →

1mo ago

CMDB Data Engineer

Leidos Tampa, FL

Tampa, FL

1mo ago Closed

$108k - $195k/yr Full time Manager CMDB Data Analysis

This position is no longer accepting applications (closed Jul 21, 2026).

Job Description

Leidos is seeking a CMDB Data Engineer for an on-site role in Tampa, FL. In this position you will serve as the technical subject matter expert for CMDB, lead a team, and act as Deputy Program Manager on the USCENTCOM CITS contract with a focus on CMDB accuracy and data analysis. The role offers a competitive salary range and a clear path to influence program outcomes on a mission-critical platform.

Benefits

Competitive compensation
Health and wellness programs
Income protection
Paid leave
Retirement benefits

Responsibilities

Provide support to the Program Manager for contract execution, strategic planning, resource allocation, and risk management
Act as a secondary point of contact for USCENTCOM leadership and stakeholders, stepping in as PM when needed to ensure steady program delivery
Directly manage a team of IT and data professionals, performing HR duties such as performance reviews, career development planning, mentoring, and approving timecards and leave
Oversee recruitment, interviewing, and onboarding to maintain a skilled workforce
Contribute to program evaluation, budgeting and resource forecasting, and communicate insights, risks, and plans to cross-functional teams and senior management
Ensure CMDB accuracy while maintaining adherence to standard operating procedures across enterprise processes
Analyze data and investigate issues using SQL and other query tools
Manage the lifecycle of configuration items for IT services and assets from deployment to decommission
Break down complex problems into practical, straightforward solutions
Proactively analyze data to answer stakeholder questions and drive performance, communicating findings to stakeholders
Define and document CI metrics across their lifecycle
Gather information from multiple stakeholders to specify and validate business reporting or data extracts using data mapping and data quality techniques
Evaluate business processes, anticipate requirements, identify improvements, and implement data-driven solutions
Establish CM procedures and compliance standards, define responsibilities and authorities, and approve plans

Requirements

Bachelor’s degree in Information Technology, Business Administration, or a related field preferred, with a minimum of 8 years of relevant experience in data analysis, data science, configuration management, or related IT programs
Active TS/SCI clearance
3+ years in a supervisory role managing technical personnel and assisting with program or project management tasks
5+ years of Configuration Management experience
5+ years with ServiceNow, including CMDB administration and integration
Proven ability to ensure the quality, accuracy, and usability of the ServiceNow CMDB
Ability to collaborate effectively with ServiceNow Administrators
Experience configuring or integrating discovery tools and sensors with the ServiceNow CMDB to import data from authoritative sources while preserving data integrity
Experience with data normalization prior to CMDB ingestion
Ability to perform routine CMDB data audits
Experience working with internal and external stakeholders to understand product demand and manage CMDB and platform data requirements
Technologies: SQL, ServiceNow, CMDB

View full job page →

1mo ago

Configuration Engineer (SCCM/InTune)

Safelite Group Columbus, OH

Columbus, OH

1mo ago Closed

Full time Automation Device Management Endpoint Management

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

The Configuration Engineer will design, deploy, and manage enterprise endpoint configuration platforms using SCCM/MECM and Microsoft Intune, with Jamf for Apple devices, across Windows and macOS environments. This onsite role is based in Columbus, Ohio.

Responsibilities

Design, deploy, and maintain endpoint configurations through SCCM (MECM) and Microsoft Intune
Build and optimize workstation base images including operating system, drivers, and core applications
Develop and manage packaging, deployment, and update strategies across multiple platforms
Coordinate application deployments to ensure devices receive updates aligned with active users
Develop configuration baselines, compliance policies, and security standards
Leverage PowerShell scripting and automation tools to streamline endpoint management
Monitor environment health and produce reports on compliance, patching, and system performance
Collaborate with other teams and vendors to implement new solutions that meet business requirements and document processes
Ensure project completion by engaging additional internal or third party support as needed
Create and maintain technical documentation and training materials
Provide after hours support as needed
Perform other duties as assigned and comply with all policies and standards

Requirements

Bachelor's Degree in Information Technology or equivalent experience, preferred
4–6 years of experience in endpoint configuration engineering with a focus on SCCM/InTune
4–6 years of experience delivering application support in complex environments, including SaaS, hybrid, and on‑premise installations
1–3 years of experience operating in business critical environments
Excellent verbal and written communication skills (high proficiency)
Proven debugging and troubleshooting abilities (high proficiency)
Strong problem‑solving mindset for customer issues using advanced diagnostic tools (high proficiency)
Moderate proficiency in administering JAMF Pro Cloud Server for Apple device management
Experience provisioning and supporting virtual desktops (low proficiency)
Ability to administer and troubleshoot Microsoft Office applications (high proficiency)
Basic understanding of certificates and CA issued certificates (medium proficiency)
Familiarity with ITSM systems such as ServiceNow (low proficiency)
Solid knowledge of PowerShell, SQL, and related scripting/query languages (high proficiency)
Experience with Qualys Platform (high proficiency)

Technologies

Microsoft Configuration Manager (SCCM/MECM)
Microsoft Intune
Jamf Pro Cloud Server
PowerShell
SQL
Qualys Platform
ServiceNow

Benefits

Competitive weekly pay and bonus opportunities
Total benefits valued at more than $10k, including a 401(k) with company matching, tailored medical plans, PTO programs, company holidays, and paid volunteer days
Up to $5,250 per year in tuition reimbursement
Comprehensive information on health, wealth, and life offerings at www.safelitebenefits.com

What You Will Get

Competitive weekly pay and bonus opportunities
Total benefits valued at more than $10k, including a 401(k) plan with company matching, medical coverage customized to your needs, and PTO, holidays, and volunteer days
Up to $5,250 in tuition reimbursement per year
Access to the full range of health, wealth, and life benefits at the Safelite benefits site

Expected Work Location (In Office)

The role primarily operates at the Safelite Home Office located at 7400 Safelite Way, Columbus, OH 43235. Onsite work is required at least four days per week, with location changes subject to managerial approval and business needs.

View full job page →

2mo ago

Technical Support Engineer (Branch Engineer)

GadellNet Indianapolis, IN

Indianapolis, IN

2mo ago Closed

$50k - $60k/yr Full time Active Directory Computer Skills Customer Support

ServiceNow Engineer Jobs

Get ServiceNow Engineer Jobs alerts