It Service Management Engineer Jobs

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Senior IT Support Engineer

A Fast Growing AI Robotics Company Cambridge, MA

Cambridge, MA

Today

$55 - $65/hr Contract Senior Av Support Conference Room Technology

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Job Description

A Fast Growing AI Robotics Company is hiring a Senior IT Support Engineer to deliver end-user IT support and ownership across onboarding, device lifecycle management, identity and access, conference room technology, and Tier 1/2 service desk operations. This role is onsite in Cambridge, MA under a 12-month contract.

Key Responsibilities

Own end-to-end onboarding and offboarding, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.
Provide Tier 1/2 support for end-user systems across Linux, macOS, Windows, iOS, and Android, covering devices, accounts, productivity tools, connectivity, and conference room technology.
Manage device lifecycle operations, including procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal.
Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination.
Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content.
Coordinate with external IT vendors, contractors, and service providers for operational needs and escalations.
Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives.
Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations.

Required Qualifications

5+ years of experience in end-user IT support with progressive ownership and operational responsibility.
Hands-on support experience across Linux, macOS, and Windows.
Proficiency supporting iOS and Android devices.
Familiarity with MDM platforms such as Fleet, JumpCloud, Intune, or JAMF.
Knowledge of identity and access management platforms, including Okta, JumpCloud, or Azure AD/Entra ID.
Proficiency administering Google Workspace and supporting productivity tooling.
Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice.
Working knowledge of networking fundamentals, including DHCP, DNS, VLANs, VPNs, Wi-Fi, and firewall.
Familiarity with virtualization platforms such as VMware or Proxmox.
Ability to perform light scripting or automation using Bash, PowerShell, or Python.
Strong troubleshooting, communication, documentation, and organizational skills.
Ability to work independently in fast-paced environments while delivering excellent end-user support.
Ability to lift up to 40 lbs. and work within office, lab, network closet, and infrastructure environments.
Ability to travel occasionally to support office operations, buildouts, or hardware deployments.

Technologies

Linux, macOS, Windows, iOS, Android
MDM: Fleet, JumpCloud, Intune, JAMF
Identity and Access: Okta, Azure AD/Entra ID
Productivity: Google Workspace
ITSM: ServiceNow, Jira Service Management, Freshservice
Networking: DHCP, DNS, VLANs, VPNs, Wi-Fi, firewall
Virtualization: VMware, Proxmox
Scripting/Automation: Bash, PowerShell, Python
MDM, ITSM, A/V systems

Benefits

Pre-tax commuter benefits
Employer (HireArt) subsidized Healthcare Benefits
Flexible Spending Account for healthcare-related costs
HireArt covers all costs for short- and long-term disability and life insurance
401k package

Preferred Qualifications

Background supporting highly technical engineering organizations such as robotics, AI, embedded systems, or ML teams
Familiarity with Cisco Meraki, Fortigate, or similar networking platforms
Knowledge of conference room A/V systems and collaboration platforms such as Google Meet, Zoom Rooms, Pexip, Logitech, Crestron, or Poly
Familiarity with CrowdStrike or modern endpoint security platforms
Familiarity with AWS or other cloud infrastructure platforms
Knowledge of infrastructure automation or infrastructure-as-code tooling such as Terraform, Pulumi, or Ansible
Familiarity with zero-trust networking or remote access tools such as Tailscale
Background supporting environments aligned with SOC 2, ISO 27001, or similar compliance standards
Experience working in startup or high-growth technology environments
Familiarity with AI productivity tools such as Claude, ChatGPT, or Gemini

Employment Details

Location: Cambridge, MA (onsite)
Job type: Contract
Term: Full-time, 12-month contract position staffed via HireArt
Schedule: Onsite and available to candidates local to the Cambridge, MA area
Compensation: USD 55 - 65 per hourly

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