Service Engineer - Technical Support

Hamilton Company seeks an in-house Technical Support Engineer to provide service, escalation, and continuous improvement support for Hamilton Robotics from Reno, NV (onsite).

Responsibilities

• Create service documentation including service manuals, service news, and technical bulletins
• Troubleshoot and repair Hamilton robotic instruments and subassemblies following company safety policies
• Support in-house and remote customer requests with timely responses
• Provide escalation support as part of the Technical Support department
• Conduct root cause analysis for instrument failures and report problems
• Attend bi-weekly/weekly team meetings
• safe, neat, and orderly work area at all times
• Follow good laboratory procedures in a regulated lab environment
• Travel overnight and on consecutive nights as required
• Commute to customer sites within the region, ensuring on-time arrival and compliance with traffic laws
• Arrange air travel, car rental, and hotel accommodations as needed

Requirements

• Adherence to department operating procedures and high-quality standards
• Professional, courteous communication with both technical and non-technical stakeholders
• Ability to work safely around hazardous chemicals and biologicals, including attendance at all required safety training
• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to analyze problems from a broad perspective and implement creative solutions
• Ability to interface with customers to schedule and coordinate technical support, including remote troubleshooting sessions
• Ability to learn new robotic operating systems and demonstrate working knowledge of instrument application programs and PC operating systems
• Ability to lift, carry, push, pull, or otherwise move up to 60 lbs
• Proficiency in Microsoft Office: Word, Excel, Outlook, PowerPoint
• Fluency in English (written and spoken)

Education / Experience

• Bachelor's degree in a related discipline from an accredited, not-for-profit university (preferred)
• Experience in technical (field) service within the life science, clinical, or pharmaceutical industry (preferred)
• Experience in automation or a similar field

Technologies

• Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits

• Competitive compensation and comprehensive benefits including medical, dental, vision, PTO, disability, 401k, tuition reimbursement, and more

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated, and robotic products for precision fluid measuring.

• Diverse portfolio of exciting and innovative projects
• Strong opportunities for professional growth and advancement
• Commitment to sustainable design
• Stable, established company
• Drug-free workplace