Technical Product Support Engineer

Join Onto Innovation as a Technical Product Support Engineer onsite in Wilmington, MA. In this role, you will help internal and external customers by providing expert technical support across semiconductor products, tools, and platforms, with opportunities to improve the support process and contribute to new product development.

What you’ll get

• Health, dental, and vision coverage
• Life and disability insurance
• PTO
• 401(k) with employer match
• Employee Stock Purchase Program (ESPP)
• Wellness initiatives

Compensation

Base salary range: $83,360.00 - $125,040.00 per year. Offer is made in good faith and based on experience, location, and qualifications.

Additional rewards: annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Responsibilities

• Provide expert-level hardware support for the installation base through an escalation process for Onto Innovation tools, using remote support or customer site support
• Develop and effectively communicate plans of action and results to internal and external customers
• Improve the support structure for existing products by revising documentation and developing updates; relay quality issues found in the field to design engineers
• Deliver on-the-job training to Field Service Engineers
• Provide Field Service input to New Product Development through design reviews and testing
• Support documentation development and qualification criteria during New Product Introduction
• Provide occasional support of field service activities in a field service engineer capacity
• Maintain ability to remain stationary for lengthy periods and constantly position self to access serviceable areas in a cleanroom environment
• Frequently move components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment

Requirements

• Proficiency in Microsoft Office
• Familiarity with PCs and a strong troubleshooting background
• Ability to travel domestically and internationally with a current Visa or entry permission; 40% travel required
• Minimum 5 years of experience in Field Support Service
• BS in an electronics discipline or equivalent military experience in a technical field
• Outstanding verbal and written communication skills

Export compliance notice

For certain positions requiring access to technical data, a U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).