Technical Support Engineer - Residential Energy Storage Systems

Renogy is hiring a Technical Support Engineer to deliver post-sales technical support for Residential Energy Storage Systems in Ontario, CA. This onsite role focuses on diagnosing complex field issues, enabling installers and partners through training, managing RMAs, and translating Voice of Customer feedback into product improvements.

Location and Compensation

• Location: Ontario, CA (onsite)
• Salary: USD 60,000 to 70,000 per year

Key Responsibilities

• Provide advanced post-sales support for residential ESS products, including batteries, inverters, solar panels, communication networks, and monitoring platforms through phone, email, remote diagnostics, and on-site visits.
• Diagnose root causes and drive technical issues to resolution with customers, installers, distributors, and service partners.
• Develop and deliver installation, commissioning, and troubleshooting training and certification programs for installers and partners.
• Create technical bulletins and knowledge base content, and train internal Sales, Support, and RMA teams on new products.
• Reproduce field-reported issues in a controlled environment to validate new products and firmware releases.
• Support engineering with verification and reliability testing for product launches.
• Own technical evaluation and resolution of RMA cases, coordinating with repair centers and internal teams.
• Identify recurring failure patterns and drive corrective and preventive actions with Quality and Engineering.
• Create and maintain troubleshooting guides, FAQs, installation manuals, and service procedures to improve field installation quality and reduce support volume.
• Collect and analyze feedback from installers, distributors, and end users, partnering with Product Management and Engineering to prioritize field-driven improvements.
• Stay current with codes, standards, and certification requirements; monitor utility and incentive programs such as SGIP and VPP to provide technical input for product qualification and new business opportunities.

Required Qualifications

• Education: Bachelor’s degree in Electrical Engineering or a related field, or equivalent practical experience.
• Experience: 0 to 3 years in technical support, field service, applications, test, or product/quality engineering.
• Solid understanding of electrical fundamentals with hands-on troubleshooting ability.
• Strong written and verbal communication skills, including confidence working directly with customers and partners.
• Self-motivated team player with strong analytical, problem-solving, and project management skills.

Role Overview

Renogy is seeking a motivated Technical Support Engineer to support growth in its Residential Energy Storage Systems (ESS) business. In this role, you will resolve complex field issues, enable installers through structured training, contribute to product validation, and use Voice of Customer input to support product and process improvements. You will work across installers, distributors, and customers while collaborating with Product, Engineering, Quality, and Operations teams to support successful deployment of Renogy energy storage solutions.