Technical Support Specialist / X-Ray Installation Engineer

Del Medical Inc. is seeking a Technical Support Specialist / X-Ray Installation Engineer to troubleshoot and support Del Medical digital radiography and X-ray systems, with a defined path toward installation, commissioning, and field service responsibilities across North America.

Role Overview

This position supports customers and internal teams by diagnosing technical issues across electrical, mechanical, software, and system areas. The role includes learning Del Medical imaging platforms, providing technical support to customers and partners, and progressively taking on installation, configuration, calibration, and commissioning at healthcare facilities.

Key Responsibilities

• Learn and troubleshoot Del Medical X-ray and digital imaging systems.
• Provide technical support to customers, distributors, dealers, and Field Service Engineers.
• Diagnose electrical, mechanical, software, and overall system-related issues.
• Read and interpret electrical schematics, wiring diagrams, and technical documentation.
• Document troubleshooting activities and recommend corrective actions.
• Collaborate with Engineering and Manufacturing teams to improve products.
• Progress into installing, configuring, and commissioning X-ray systems at healthcare facilities.
• Perform mechanical assembly, electrical connections, system testing, and calibration.
• Train customers on equipment operation and basic maintenance.
• Travel throughout North America alongside experienced engineers.

Required and Preferred Qualifications

• Bachelor’s degree in Electrical Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Mechatronics, Robotics, Physics, Biomechanical Engineering, or a related technical field.
• Associate degree candidates or individuals with relevant technical experience will also be considered.
• Electronics troubleshooting, mechanical assembly, and electrical systems experience.
• Experience aligned with technical support, manufacturing equipment, and field service.
• Robotics or automation experience.
• Ability to read electrical schematics and wiring diagrams.
• Familiarity with digital/analog electronics and electrical testing equipment.
• Basic computer and networking knowledge.
• Strong mechanical aptitude and problem-solving skills.
• Customer-focused and professional work style.
• Comfort working independently and as part of a team.
• Interest in building a long-term engineering career.

Technical Skills

• Ability to read electrical schematics and wiring diagrams.
• Familiarity with digital/analog electronics and electrical testing equipment.
• Basic computer and networking knowledge.
• Strong mechanical aptitude and problem-solving skills.

Compensation and Work Location

Salary: USD 50,000 - 65,000 per year.

Work Location: Hybrid remote in Bloomingdale, IL 60108.

Benefits

• Competitive salary
• Medical, Dental, and Vision Insurance
• 401(k)
• LTD, STD, Life and AD&D Insurance
• Paid time off and holidays
• Hands-on technical training
• Mentorship from experienced engineers
• Career advancement opportunities
• Collaborative team environment

Career Growth Opportunities

• Technical Support Specialist II
• X-Ray Installation Engineer
• Field Service Engineer
• Senior Field Service Engineer
• Technical Trainer
• Technical Service Manager