Technical Support Engineer

Endex is hiring a Technical Support Engineer in Los Angeles, CA (onsite). In this role, you will take ownership of technical investigations that arise from support requests, working to reproduce complex product issues and partner with engineering to resolve bugs and operational problems.

You will also focus on preventing repeat incidents by capturing root cause findings and creating clear runbooks and diagnostic improvements, so the same failure modes do not resurface for customers.

What you’ll do

• Diagnose production issues by isolating failures across the product and integrations using logs, request traces, API responses, and reproducible examples.
• Drive technical resolution by validating workarounds, coordinating engineering fixes, and confirming that the customer’s workflow is working again.
• Resolve what you can with supported fixes, then validate the outcome with the customer team.
• Support incident response by providing technical context and timely investigation updates.
• Prevent repeated incidents through runbooks and root-cause summaries, improved diagnostic tooling, and follow-up back to product engineering for recurring defects.

What you bring

• Technical support or engineering investigation experience focused on production software issues or equivalent engineering problems.
• Strong debugging ability to reason through logs, API behavior, and system dependencies.
• Coding fundamentals to read code and build small tools or reproductions to speed investigations.
• Clear documentation practices, ensuring investigation notes are actionable for another engineer.
• Hands-on troubleshooting across authentication, permissions, networking, and data-flow issues, with communication of findings to both users and engineering teams.

Tools and technologies

• Python
• JavaScript
• SQL
• HTTP APIs

Location and work model

• Onsite in Los Angeles, CA
• Primary location: New York City
• Other locations: Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
• In-person commitment: 5 days in-person

Benefits

• Health & Dental Insurance
• Monthly Wellness Stipend
• 401K Matching

Nice to have

• Cloud application support
• Python or JavaScript experience
• Experience with SQL, HTTP APIs, and Python or JavaScript for support investigation