Engineer Jobs in Plantsville, CT

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Help Desk Engineer

Connecticut Computer Service, Inc. Plantsville, CT

Plantsville, CT

Today

$50k - $60k/yr Full time Active Directory Application Support Customer Support

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Job Description

The Help Desk Engineer role at Connecticut Computer Service, Inc. provides remote and on-site IT support, diagnosing Windows operating systems and user applications to keep client environments productive and secure.

Responsibilities

Diagnose and resolve issues across Windows desktops and servers, hardware components, peripherals, and business applications.
Install, configure, and support client workstations, laptops, mobile devices, peripherals, and core infrastructure components.
Deliver consistent customer service by owning problems from initial contact through resolution, whether remotely or onsite.
Maintain professional communication with clients to ensure they feel supported and confident in the solutions provided.

Requirements

Minimum of 1 year of hands-on IT or help desk experience.
Education: High school diploma or equivalent.
Strong multi-tasking abilities with effective prioritization in a fast-paced environment.
Analytical mindset with solid problem-solving skills.
Excellent verbal and written communication to clearly explain technical issues.
Customer-focused approach with the ability to build relationships and deliver high-quality support.
Self-motivated, proactive, and adaptable to evolving technologies and client needs.
Physical ability to lift up to 50 pounds and to travel to client sites as needed.
Professional appearance and demeanor appropriate for client-facing roles.
Hands-on experience installing, configuring, and troubleshooting Microsoft Windows operating systems.
Strong knowledge of Microsoft Office applications and support.
Proven experience supporting hardware including desktops, laptops, and peripherals.

Technologies

Windows operating systems, Microsoft Windows, Microsoft Office, Windows 11
Windows Server 2019-2025, Active Directory, Group Policy, DNS, DHCP
Microsoft 365, Hyper-V, VMware vSphere
Veeam Backup, Cove Data Protection
N-Able N-Central, Kaseya VSA, ConnectWise Manage
HPE ProLiant Servers, Cisco Networking

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan

Compensation

Salary: USD 50,000 - 60,000 per year

Job Type

Full-time

Location and Work Arrangement

Location: Plantsville, CT 06479. Hybrid remote work arrangement in Plantsville, CT 06479.

Travel and Commute

Occasional travel to client sites is required; reliable transportation is necessary. The role includes commuting to the Plantsville area as part of the hybrid arrangement.

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