Help Desk Engineer

The Help Desk Engineer role at Connecticut Computer Service, Inc. provides remote and on-site IT support, diagnosing Windows operating systems and user applications to keep client environments productive and secure.

Responsibilities

• Diagnose and resolve issues across Windows desktops and servers, hardware components, peripherals, and business applications.
• Install, configure, and support client workstations, laptops, mobile devices, peripherals, and core infrastructure components.
• Deliver consistent customer service by owning problems from initial contact through resolution, whether remotely or onsite.
• Maintain professional communication with clients to ensure they feel supported and confident in the solutions provided.

Requirements

• Minimum of 1 year of hands-on IT or help desk experience.
• Education: High school diploma or equivalent.
• Strong multi-tasking abilities with effective prioritization in a fast-paced environment.
• Analytical mindset with solid problem-solving skills.
• Excellent verbal and written communication to clearly explain technical issues.
• Customer-focused approach with the ability to build relationships and deliver high-quality support.
• Self-motivated, proactive, and adaptable to evolving technologies and client needs.
• Physical ability to lift up to 50 pounds and to travel to client sites as needed.
• Professional appearance and demeanor appropriate for client-facing roles.
• Hands-on experience installing, configuring, and troubleshooting Microsoft Windows operating systems.
• Strong knowledge of Microsoft Office applications and support.
• Proven experience supporting hardware including desktops, laptops, and peripherals.

Technologies

• Windows operating systems, Microsoft Windows, Microsoft Office, Windows 11
• Windows Server 2019-2025, Active Directory, Group Policy, DNS, DHCP
• Microsoft 365, Hyper-V, VMware vSphere
• Veeam Backup, Cove Data Protection
• N-Able N-Central, Kaseya VSA, ConnectWise Manage
• HPE ProLiant Servers, Cisco Networking

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Compensation

Salary: USD 50,000 - 60,000 per year

Job Type

Full-time

Location and Work Arrangement

Location: Plantsville, CT 06479. Hybrid remote work arrangement in Plantsville, CT 06479.

Travel and Commute

Occasional travel to client sites is required; reliable transportation is necessary. The role includes commuting to the Plantsville area as part of the hybrid arrangement.