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Premier Engineer Jobs

2 jobs found

1mo ago

Technical Support Engineer 2, Premier

Datadog Denver, CO

Denver, CO

1mo ago Closed

$81k - $108k/yr Full time Application Support Customer Support Datadog

This position is no longer accepting applications (closed Aug 28, 2026).

Job Description

Premier-focused Technical Solutions Engineer providing multi-channel support for Premier customers in a fast-paced hybrid role in Denver, CO.

Responsibilities

Respond to client requests via phone, chat, and tickets on a fast-paced team while educating clients on how to use the platform
Develop strong relationships with Premier customers, collaborating to understand their unique environment
Troubleshoot and reproduce issues across Datadog's 600+ integrations
Create and maintain documentation and knowledge-base articles for a range of technologies
Influence product discussions based on needs and problems uncovered during client interactions
Join regular health-check meetings with Premier customers
Work from a Datadog office 3 to 5 days per week

Requirements

2+ years of multi-channel technical support experience at a SaaS company
Showcases programming curiosity with a foundational understanding of Linux
Self-motivated, detail-oriented, and committed to continuous learning
Critical thinker with a client-centric mindset
Decisive, with good judgment on when to escalate
Experience in a Premium or Enterprise technical support role
Knowledge of current infrastructure and monitoring solutions and technologies
Ability to work a rotating schedule including weekend availability
Salary: USD 81,000 - 108,000 per year; Location: Denver, CO (hybrid)

Technologies

Linux

Benefits

Industry-leading onboarding experience
Generous global benefits package
Intra-department mentoring and buddy program for internal networking
New hire stock equity (RSUs) and Employee Stock Purchase Plan (ESPP)
Ongoing professional development, product training, and clear career pathing
Inclusive culture with opportunities to participate in Community Guilds and Inclusion Talks

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1mo ago

Technical Support Engineer 2, Premier

Datadog San Francisco, CA

San Francisco, CA

1mo ago Closed

$81k - $119k/yr Full time Customer Support Datadog Help Desk Support

This position is no longer accepting applications (closed Aug 20, 2026).

Job Description

Datadog's Technical Support Engineer 2, Premier position supports Premier customers with complex technical questions, engages in calls and demos, and helps drive product conversations in a fast-paced hybrid environment. Based in San Francisco, CA, this role offers a salary range of USD 81,000 - 119,000 per year.

Responsibilities

Address Premier customers' inquiries via phone, chat, and tickets on a high-velocity support team, while guiding them on effective Datadog usage.
Build strong partnerships with Premier customers, collaborating closely to understand their unique monitoring environment.
Reproduce issues and investigate across Datadog's 600-plus integrations.
Create and maintain knowledge-base articles and technical documentation for a range of technologies.
Lead product discussions by translating client feedback and observed issues into actionable insights.
Join regular health-check meetings with Premier customers to review performance and usage.
On-site at a Datadog office for 3 to 5 days per week.

Requirements

Minimum of two years' experience delivering multi-channel technical support in a SaaS setting.
Self-motivated, detail-oriented, and committed to continuous learning.
Strong critical thinker who prioritizes client needs in problem-solving.
Decisive, with good judgment on when to escalate issues.
Previous experience in Premium or Enterprise technical support.
Familiar with contemporary infrastructure and monitoring technologies.
Able to work rotating shifts that include weekend hours.

Technologies

Linux

Benefits

Comprehensive onboarding designed to accelerate ramp-up
Generous global benefits package
Mentorship and buddy programs within the department to foster internal networking
New hire stock equity (RSUs) and an employee stock purchase plan (ESPP)
Ongoing professional development, product training, and clear career pathing
Inclusive culture with opportunities to participate in Community Guilds and Inclusion Talks

View full job page →

Premier Engineer Jobs

Technical Support Engineer 2, Premier

Technical Support Engineer 2, Premier

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