Premier Engineer Jobs

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1d ago

Technical Support Engineer 2, Premier

Datadog San Francisco, CA

San Francisco, CA

1d ago

$81k - $119k/yr Full time Customer Support Datadog Help Desk Support

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Job Description

Datadog's Technical Support Engineer 2, Premier position supports Premier customers with complex technical questions, engages in calls and demos, and helps drive product conversations in a fast-paced hybrid environment. Based in San Francisco, CA, this role offers a salary range of USD 81,000 - 119,000 per year.

Responsibilities

Address Premier customers' inquiries via phone, chat, and tickets on a high-velocity support team, while guiding them on effective Datadog usage.
Build strong partnerships with Premier customers, collaborating closely to understand their unique monitoring environment.
Reproduce issues and investigate across Datadog's 600-plus integrations.
Create and maintain knowledge-base articles and technical documentation for a range of technologies.
Lead product discussions by translating client feedback and observed issues into actionable insights.
Join regular health-check meetings with Premier customers to review performance and usage.
On-site at a Datadog office for 3 to 5 days per week.

Requirements

Minimum of two years' experience delivering multi-channel technical support in a SaaS setting.
Self-motivated, detail-oriented, and committed to continuous learning.
Strong critical thinker who prioritizes client needs in problem-solving.
Decisive, with good judgment on when to escalate issues.
Previous experience in Premium or Enterprise technical support.
Familiar with contemporary infrastructure and monitoring technologies.
Able to work rotating shifts that include weekend hours.

Technologies

Linux

Benefits

Comprehensive onboarding designed to accelerate ramp-up
Generous global benefits package
Mentorship and buddy programs within the department to foster internal networking
New hire stock equity (RSUs) and an employee stock purchase plan (ESPP)
Ongoing professional development, product training, and clear career pathing
Inclusive culture with opportunities to participate in Community Guilds and Inclusion Talks

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