Technical Support Engineer 2, Premier

Premier-focused Technical Solutions Engineer providing multi-channel support for Premier customers in a fast-paced hybrid role in Denver, CO.

Responsibilities

• Respond to client requests via phone, chat, and tickets on a fast-paced team while educating clients on how to use the platform
• Develop strong relationships with Premier customers, collaborating to understand their unique environment
• Troubleshoot and reproduce issues across Datadog's 600+ integrations
• Create and maintain documentation and knowledge-base articles for a range of technologies
• Influence product discussions based on needs and problems uncovered during client interactions
• Join regular health-check meetings with Premier customers
• Work from a Datadog office 3 to 5 days per week

Requirements

• 2+ years of multi-channel technical support experience at a SaaS company
• Showcases programming curiosity with a foundational understanding of Linux
• Self-motivated, detail-oriented, and committed to continuous learning
• Critical thinker with a client-centric mindset
• Decisive, with good judgment on when to escalate
• Experience in a Premium or Enterprise technical support role
• Knowledge of current infrastructure and monitoring solutions and technologies
• Ability to work a rotating schedule including weekend availability
• Salary: USD 81,000 - 108,000 per year; Location: Denver, CO (hybrid)

Technologies

• Linux

Benefits

• Industry-leading onboarding experience
• Generous global benefits package
• Intra-department mentoring and buddy program for internal networking
• New hire stock equity (RSUs) and Employee Stock Purchase Plan (ESPP)
• Ongoing professional development, product training, and clear career pathing
• Inclusive culture with opportunities to participate in Community Guilds and Inclusion Talks