Remote Monitoring

Remote Monitoring Engineer Jobs

3 jobs found

Today

Tier 2: Service Desk Engineer

CIT Solutions, LLC Dallas, TX

Dallas, TX

Today

$60k - $70k/yr Full time Application Support End User Support Firewall

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Job Description

CIT Solutions, LLC is hiring a Tier 2 Service Desk Engineer to support end users in a cybersecurity-first managed services environment. This hybrid role in Dallas, TX focuses primarily on remote troubleshooting and escalation handling, with occasional onsite visits for client needs.

You will be responsible for resolving higher-complexity issues across workstations, Microsoft 365, printers and peripherals, networking, and other commonly used applications, while maintaining structured documentation and following process-driven workflows supported by RMM and PSA tools.

Role overview

Provide Tier 2 technical support for end users, mostly remote with occasional onsite work.
Handle escalated tickets involving workstations, Microsoft 365 support, printers or other peripherals, networking, and other commonly used applications.
Troubleshoot hardware and software issues remotely and in the field.
Maintain clean documentation and follow standardized workflows using RMM and PSA tools.
Support a low-ticket environment by contributing to automation and root-cause solutions, avoiding repeat “band-aid” fixes.

Requirements

2+ years of IT support experience, ideally in an MSP or multi-client environment.
Strong knowledge of Microsoft 365, Windows, networking fundamentals, and remote support tools.
Comfort working within structured environments that rely on standardized procedures and documentation.
Reliable transportation and willingness to travel locally to client sites when needed.
Excellent communication skills: clear, professional, and personable.

Technology stack

Microsoft 365, Windows
RMM, PSA
ConnectWise, Autotask, NinjaOne, Halo
MDM, VoIP
Firewalls: SonicWall, Fortigate, Fortinet
Unifi
Quickbooks, Lacerte, ERP systems, Azure

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Additional preferences

Relevant certifications such as CompTIA A+/Network+ or Microsoft.
Experience with RMM/MDM/PSA tools, including ConnectWise, Autotask, NinjaOne, and Halo.
Familiarity with VoIP systems, firewalls, and common LoB applications such as SonicWall/Fortigate/Fortinet/Unifi, Quickbooks, Lacerte, ERP systems, and Azure.

Job details

Job type: Full-time
Salary: USD 60,000 - 70,000 per year
Work location: Hybrid remote in Dallas, TX 75208
Ability to commute: Dallas, TX 75208 (Required)
Ability to relocate: Dallas, TX 75208: Relocate before starting work (Required)

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5d ago

Technical Support Engineer

AccurIT Systems, Inc. Lenexa, KS

Lenexa, KS

5d ago

$55k - $64k/yr Full time Active Directory Cloud Backup Customer Support

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Job Description

AccurIT Systems, Inc. delivers world-class support for Microsoft-based networks and client environments. This onsite role in Lenexa, KS supports external users across hardware and software help desk needs, with responsibility for cloud and security-focused administration. If you value client interaction, technical depth, and reliable follow-through, this position offers a competitive compensation package and a full benefits plan.

What you’ll do

Handle client support requests remotely first, then move onsite as needed to resolve hardware and software issues.
Provide help desk support to external users, including Microsoft network and desktop environments.
Administer cloud and productivity services, including Office365 and Exchange Online, plus domain provider and domain management tasks.
Support file storage and administration across OneDrive and Google Drive, along with other cloud file systems.
Manage backup environments using Windows Backup, Synology, and Managed Online Backup systems.
Administer and maintain the company RMM system, including alert management, policy management, configuration, and installation.
Install, configure, and troubleshoot network components such as ISP modems, firewalls, and network switches, including TCP/IP and DNS.
Install, configure, troubleshoot, and administer Microsoft server systems including AD, Exchange, and file and network sharing and print services.
Install, configure, and troubleshoot firewalls, routers, and network switching.
Set up and troubleshoot desktop and laptop devices and associated peripherals, including monitors, printers, and smart devices.
Coordinate desktop and laptop installation projects with relevant software and peripherals.
Provide user support and training when requested, and maintain documentation of desktop configurations.
Create technical tip documents for sharing with the technical team.
Perform onsite hardware and software troubleshooting and maintenance across network computers, workstations, servers, printers, and related devices.
Provide backup assistance to install, configure, troubleshoot, and maintain network devices such as servers, routers, switches, hubs, modems, UPS units, and cable panels (where applicable).
Support customer success by ensuring the customer receives world-class support and service, communicating issues quickly to management.
Provide technical leadership and guidance to other field technicians.
Seek business opportunities while onsite by understanding the client’s business and identifying areas for potential growth.
Manage demanding deadlines through effective time management, prioritization, and follow-through.

What you bring

2+ years working with cloud applications (including O365 and others), servers, networks, firewalls, users, and computer support issues (including Microsoft Windows Server and desktop OS and related networks).
Working understanding of TCP/IP including network printing, routing, switching, DNS, and ISP internet connectivity and configuration.
Knowledge of email systems functionality, setup, and maintenance including Exchange Server and Exchange Online/Office365 administration and basic maintenance.
Understanding of server-based system migration, including parallel installations and imaging approaches to facilitate upgrades with minimal to no impact on client downtime (P2V, V2P, V2V, P2P).
Understanding of firewall and router technologies including WAN/LAN interface configuration and traffic access needs (port forwarding, NAT, ACLs).
Understanding of virtualization technologies (VMware, Citrix, Hyper-V, etc.).
Understanding of cloud-based VM technologies using AWS and Azure.
Understanding of backup and disaster recovery technologies including file backups, image backups, and DR systems.
Understanding of cybersecurity solutions and platforms, including EDR, email phishing and spam protection, IDS/IPS, MFA, FIDO2, ethical hacking techniques, end-user security awareness training, RMMs, and endpoint/user SaaS-based cybersecurity technologies.
Associate degree or higher in Information Technology or a related field (unrelated bachelor’s degree with post-graduate IT training and certification is acceptable).
Microsoft, CompTIA, and/or Cisco certification(s) completed or in progress.
Knowledge of PC/server hardware and operating systems, standalone and networked printers, TCP/IP protocols, MS Office, iPhone, Android, and other PDA devices, plus switches and routers.
Experience installing and architecting firewalls and wireless APs.
Customer service experience: 1 year (required).

Compensation & benefits

Salary: USD 55,000 - 64,000 per year.

Full competitive benefits package starting at 31 days
Dental insurance
Vision insurance
Flexible spending account
Paid time off (PTO)
Paid double time and overtime pay
Yearly bonus and bonus plan
Healthcare reimbursement
Referral program

Application questions

Do you have any experience working at a Managed Services Provider (MSP) or IT services company?
What IT certifications or IT training have you completed?

Location

Onsite: Lenexa, KS 66215 (required)

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2mo ago

Level 2 Help Desk Engineer

Inceed Brentwood, TN

Brentwood, TN

2mo ago Closed

$28 - $30/hr Full time Active Directory Cloud Platforms End User Support

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Senior escalation and advanced troubleshooting for complex IT incidents across endpoint, network, and server environments.

Responsibilities

Own escalated Level 1 tickets and deliver advanced technical support
Investigate and resolve complex issues across hardware, software, servers, networking, and cloud environments
Support Active Directory, user account management, and Group Policy workflows
Troubleshoot in Microsoft 365 and related identity/access environments
Diagnose issues involving Windows Server, virtualization, and enterprise networks
Document troubleshooting steps, findings, and resolutions in ticketing systems
Create and improve SOPs, KB articles, and other support documentation
Mentor and support Level 1 technicians with escalations and guidance
Monitor RMM alerts and proactively address system issues
Maintain SLA compliance and communicate clearly with clients throughout incident handling

Requirements

2–3+ years of IT helpdesk or support experience with escalation-level troubleshooting
Strong working knowledge of Windows OS, plus familiarity with macOS and basic Linux environments
Networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls
Hands-on experience with Active Directory, Group Policy, Exchange/Microsoft 365, and Azure AD
Familiarity with VMware or Hyper-V
Strong troubleshooting and analytical problem-solving skills
Excellent communication skills and ability to support both technical and non-technical users

Technologies

Active Directory
Group Policy
Microsoft 365
Windows Server
Virtualization
RMM (including ConnectWise and NinjaRMM)
Exchange
Azure AD
VMware and Hyper-V
TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls
macOS and basic Linux
SOPs, KB articles, ticketing systems

Benefits

3 different medical health insurance plans, plus dental and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit

Nice to Have

MSP experience
Experience with RMM tools such as ConnectWise or NinjaRMM
IT certifications (e.g., A+, Network+, Security+, Microsoft certifications)
Apple support experience or Apple certifications
Vendor-specific certifications

Location: Brentwood, TN (onsite)

Compensation: USD 28–30 per hour

Role context: Senior escalation focus with troubleshooting, mentorship, and customer support excellence; strong opportunity for technical growth into engineering or Level 3 support paths.

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