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Today

Technical Support Engineer

Cargas Lancaster, PA

Lancaster, PA

Today

Full time Application Support Customer Service Customer Support

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Job Description

Cargas Energy is hiring a Technical Support Engineer onsite in Lancaster, PA to troubleshoot customer issues across SQL, JavaScript, and .NET.

Responsibilities

Handle support tickets and deliver clear status updates via the ticketing system or by phone as required
Debug SQL procedures, JavaScript, and .NET code
Monitor SQL servers and complete basic configuration tasks
Troubleshoot customer issues within a Cargas Energy component; escalate more complex cases when needed
Document troubleshooting steps, resolutions, and customer communications
Build and contribute common fixes, scripts, and how-to guidance for the knowledge base
Collaborate with teammates to share knowledge and coordinate workloads
Work toward individual and team productivity, SLA, and KCS-related goals
Use approved AI technologies, intelligent automation, and self-service solutions to improve daily operations and reduce ticket volume

Requirements

Associate's degree or an equivalent combination of education and experience
1+ years of experience in a business setting
Ability to learn new technology and use available resources to answer questions and solve problems
Ability to learn and use a ticketing system
Ability to work independently and as part of a team
Strong listening, conflict resolution, and communication skills
Proficiency in Microsoft Office Suite

Technologies

SQL
JavaScript
.NET
SQL servers
Microsoft Office Suite
Zendesk
Jira

Benefits

Employee ownership
Profit sharing
Bonus programs
Comprehensive benefits
Cost-saving programs focused on mental, physical, financial, and social well-being

Additional experience we value

Bachelor's degree in Computer Science, Business, or a related field
Experience in software support
Experience with ticketing systems such as Zendesk or Jira
Understanding of basic SQL queries, networking, logs, error messages, and APIs

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7d ago

Tier 2: Service Desk Engineer

CIT Solutions, LLC Dallas, TX

Dallas, TX

7d ago

$60k - $70k/yr Full time Application Support End User Support Firewall

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Job Description

CIT Solutions, LLC is hiring a Tier 2 Service Desk Engineer to support end users in a cybersecurity-first managed services environment. This hybrid role in Dallas, TX focuses primarily on remote troubleshooting and escalation handling, with occasional onsite visits for client needs.

You will be responsible for resolving higher-complexity issues across workstations, Microsoft 365, printers and peripherals, networking, and other commonly used applications, while maintaining structured documentation and following process-driven workflows supported by RMM and PSA tools.

Role overview

Provide Tier 2 technical support for end users, mostly remote with occasional onsite work.
Handle escalated tickets involving workstations, Microsoft 365 support, printers or other peripherals, networking, and other commonly used applications.
Troubleshoot hardware and software issues remotely and in the field.
Maintain clean documentation and follow standardized workflows using RMM and PSA tools.
Support a low-ticket environment by contributing to automation and root-cause solutions, avoiding repeat “band-aid” fixes.

Requirements

2+ years of IT support experience, ideally in an MSP or multi-client environment.
Strong knowledge of Microsoft 365, Windows, networking fundamentals, and remote support tools.
Comfort working within structured environments that rely on standardized procedures and documentation.
Reliable transportation and willingness to travel locally to client sites when needed.
Excellent communication skills: clear, professional, and personable.

Technology stack

Microsoft 365, Windows
RMM, PSA
ConnectWise, Autotask, NinjaOne, Halo
MDM, VoIP
Firewalls: SonicWall, Fortigate, Fortinet
Unifi
Quickbooks, Lacerte, ERP systems, Azure

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Additional preferences

Relevant certifications such as CompTIA A+/Network+ or Microsoft.
Experience with RMM/MDM/PSA tools, including ConnectWise, Autotask, NinjaOne, and Halo.
Familiarity with VoIP systems, firewalls, and common LoB applications such as SonicWall/Fortigate/Fortinet/Unifi, Quickbooks, Lacerte, ERP systems, and Azure.

Job details

Job type: Full-time
Salary: USD 60,000 - 70,000 per year
Work location: Hybrid remote in Dallas, TX 75208
Ability to commute: Dallas, TX 75208 (Required)
Ability to relocate: Dallas, TX 75208: Relocate before starting work (Required)

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Service Desk Tools Engineer Jobs

Technical Support Engineer

Tier 2: Service Desk Engineer

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