Windows 10/11

Windows 10/11 Engineer Jobs

2 jobs found

Today

Desktop Support Engineer

Dextermind Technologies Limited Concord, NC

Concord, NC

Today

$3,500 - $3,800/mo Contract Application Support Azure Virtual Desktop Desktop Support

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Job Description

The Desktop Support Engineer will deliver on-site second line technical support at the client office in Concord, NC, handling troubleshooting across hardware, software, and communications infrastructure while maintaining documentation and knowledge resources.

Role Overview

The IT Department provides technology and support to enable fee earners and business services employees to work efficiently internally and with clients. IT operates as a global team with regional presence, and Technology Services within IT provides business-facing support and services. The Local IT Team is responsible for on-site IT support for functions located within the client’s office.

Reporting line: Global Local IT Manager

Work setting: On-site (in person)

Key Responsibilities

Provide onsite second line technical support to the client’s office.
Handle technical aspects of people processes, equipment and kit supply, including troubleshooting of hardware, software, and communications infrastructure.
Document continually evolving processes and maintain technical documentation and knowledge articles for enterprise use.
Oversee team tasks, act as the site contact, and manage stakeholder expectations.
Use senior technical troubleshooting skills to resolve complex problems and support training and mentoring of Desktop Analysts.
Take initiative to follow up on issues, projects, and deadlines.
Contribute to delivery of Local IT support services, including:
- Build, configuration, installation, relocation, troubleshooting, and maintenance of IT hardware and software (applications, laptops, desktops, peripherals, printers, and multifunction devices).
- Mobile device support for iPhone and iPad.
- Installation, maintenance, and troubleshooting of telephony equipment (handset, switch, and voicemail administration).
- Planning, coordination, and execution of office or desk moves.
- Meeting room technical support, including video conferencing, Webex, and webinars and presentations.
- VIP support, conference support, and hearing or litigation support.
- Serve as a liaison with fellow IT support departments (for example, Network Ops and Client Computing).
- Support user training as required.
- Work with vendors or other technical resources to troubleshoot desktop support issues.
- Document and audit customer interactions in the incident management system, including asset management.
- Research and support enterprise desktop solutions using industry standard tools, for example Microsoft System Centre or other applicable products.
- Work with central IT teams (including the IT Service Desk) to improve the speed and clarity of local IT support requests and local team support delivery.
- Undertake local projects required by the office.
Assist in improving IT goal alignment to provide a world class service to legal teams in the office.
Be willing to carry out shift work, weekends, and on-call as required.

Required Qualifications

Desktop support experience: 4 years (required).
Strong communication skills for face-to-face and telephone support.
Customer experience focus and a results-oriented approach.
Ability to explain and generate metrics from existing measures.
Good understanding of Asset Management lifecycle.
Proficient English language skills.
Proven team player experience, preferably within a professional services organisation.
High attention to detail with a continuous improvement mindset.
Ability to promote and demonstrate new technologies to end users.
Commitment to integrity and sound judgment in problem solving.

Technical Experience (Included in Requirements)

Broad technical experience including PC architecture.
Microsoft Suite of Applications and Microsoft System Centre.
Azure virtual desktop support experience and AppSense support experience.
Windows 10 and Windows 11 support, including laptops and desktops.
ITIL certifications, or foundation qualification.
Video conferencing, Webex, and webinars and presentations.
Mobile device exposure, including iPhone and iPad.
Understanding and setup of basic network infrastructure, including basic TCP/IP networking configuration.
Experience managing wired and wireless networks.
Experience supporting and maintaining telephony systems.
Knowledge of basic data and voice communications networks and systems, including ISDN-2, ISDN-30, leased circuits, and VOIP.
Experience with matter-centric document management systems and document comparison tools.
Necessary patching and cabling, following defined cable management plans.
Exposure to tablet and smartphone devices.
Litigation related IT systems experience (document review, discovery tools, etc.).
Set up, maintenance, and supply of loan equipment.
Completing internal user moves including phones.
Ability to create purchase requisitions for IT hardware and software.
Ability to work effectively across cultural boundaries.

Location, Job Type, and Pay

Location: Concord, NC 28027 (required)
Job type: Contract
Contract type: 1099 (application indicates willingness required)
Salary: USD 3,500 - 3,800 per month

Application Questions

Are you willing to work on a 1099 contract type?
Have you gone through the salary per month and the job description?

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9d ago

Desktop Support Engineer: Windows 11 / Microsoft 365

Frenle New York, NY

New York, NY

9d ago

$27 - $40/hr Full time Active Directory Application Support Device Management

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Job Description

Frenle is seeking a Desktop Support Engineer to deliver frontline technical support to end-users, helping keep desktop, network, and Microsoft 365-related systems running reliably. The role emphasizes Windows 11 support, troubleshooting across hardware and software, help desk ticket ownership, and security and identity tool assistance.

Responsibilities

Provide technical support for desktop computers, laptops, mobile devices, printers, and peripherals across Windows and macOS environments.
Troubleshoot hardware problems including equipment malfunctions, computer hardware failures, and peripheral connectivity issues.
Resolve software issues across operating systems, applications such as Microsoft Office, and custom enterprise software.
Manage help desk tickets using help desk systems, documenting issues thoroughly and following up until resolutions are complete.
Support network troubleshooting activities involving LAN, TCP/IP, DNS configurations, VPN access, firewalls, and Active Directory management.
Assist with user account administration tasks including Active Directory account creation, password resets, GPO configuration, and user access controls.
Perform equipment setup, upgrades, and ongoing maintenance for desktops, laptops, mobile devices, and network hardware.
Collaborate with IT teams to analyze system logs and diagnose complex issues tied to Windows Server environments.
Maintain security standards by supporting firewall configurations, VPN connections, and Microsoft 365 security and identity tooling including Defender, Entra, Intune, and SentinelOne EDR.
Provide customer-focused support through clear communication with end-users of varying technical skill levels and timely issue resolution.

Requirements

Proven experience in desktop support or IT support roles with strong networking fundamentals including TCP/IP, LAN/WAN architecture, DNS, DHCP, and VPNs.
Proficiency supporting Windows 10/11 and macOS devices, with experience using Microsoft Office and Microsoft O365 services including Exchange, Defender, Entra, and Intune.
Hands-on troubleshooting experience for hardware components such as desktops, laptops, printers, mobile devices, and peripherals.
Knowledge of help desk ticket management systems, including clear documentation and effective resolution follow-through.
Strong analytical skills to diagnose complex technical problems quickly and accurately across Windows Server environments and Linux systems.
Familiarity with Microsoft 365 Identity/Entra and Active Directory management, including user account creation, permissions management, and Group Policy Objects (GPO).
Excellent communication skills to explain technical topics to non-technical users while delivering high-quality customer support.
Ability to work independently or with a team in a fast-paced setting while managing multiple priorities.

Technologies

Windows 11, Windows 10
macOS
Microsoft Office
Microsoft O365 - Exchange, Microsoft O365 - Defender, Microsoft O365 - Entra
Intune
Active Directory, GPO (Group Policy Object)
TCP/IP, LAN (Local Area Network), DNS, DHCP, VPN, firewalls
Windows Server environments, Linux
Microsoft 365 Defender, Entra
SentinelOne EDR

Compensation and Work Schedule

Pay: $27.00 - $40.00 per hour
Expected hours: 40.0 per week

Benefits

Flexible schedule
Paid time off
Professional development assistance

Work Location

Hybrid remote in New York, NY 10017.

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Windows 10/11 Engineer Jobs

Desktop Support Engineer

Desktop Support Engineer: Windows 11 / Microsoft 365

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