Av Support Engineer Jobs

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3d ago

IT Support Engineer – Bilingual (French/English)

Centre Technology Group New York, NY

New York, NY

3d ago

$95k - $115k/yr Contract Av Support Bilingual End User Support

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Job Description

This contract IT Support Engineer position is based onsite in Midtown Manhattan, delivering end-user support and infrastructure operations within the banking sector. The role requires bilingual fluency in French and English and is structured as a long-term independent-contractor engagement.

Responsibilities

Provide on-site support for laptops, desktops, and mobile devices.
Create and remove user accounts, granting appropriate system access.
Troubleshoot hardware, software, and network issues to restore services.
Support meeting rooms and collaboration technologies to ensure seamless sessions.
Deliver executive-level IT support with a white-glove approach.
Monitor and maintain network equipment to uphold performance and reliability.
Manage on-site IT hardware and maintain asset inventory.
Coordinate with vendors and building management to resolve issues.
Conduct routine system health checks and preventative maintenance.
Follow up on incidents and service requests to ensure timely closure.
Maintain accurate IT documentation and procedures for reference and compliance.

Requirements

Experience in on-site IT support or IT operations.
Strong knowledge of end-user computing and networking fundamentals.
Familiarity with IT support processes and documentation practices.
Good understanding of IT security and access management.
Professional, customer-focused, and well organized.
Ability to work independently and as part of an international team.
Fluent in both French and English.

Experience

Minimum experience: 3 years in IT support (preferred).

Language

French (Preferred)

Location

New York, NY, onsite in Midtown Manhattan.

Salary

USD 95,000 - 115,000 per year

Job Types

Full-time
Contract

Application Question

Do you have experience working in a structured enterprise IT environment with documented processes and procedures?

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