IT Support Engineer – Bilingual (French/English)

This contract IT Support Engineer position is based onsite in Midtown Manhattan, delivering end-user support and infrastructure operations within the banking sector. The role requires bilingual fluency in French and English and is structured as a long-term independent-contractor engagement.

Responsibilities

• Provide on-site support for laptops, desktops, and mobile devices.
• Create and remove user accounts, granting appropriate system access.
• Troubleshoot hardware, software, and network issues to restore services.
• Support meeting rooms and collaboration technologies to ensure seamless sessions.
• Deliver executive-level IT support with a white-glove approach.
• Monitor and maintain network equipment to uphold performance and reliability.
• Manage on-site IT hardware and maintain asset inventory.
• Coordinate with vendors and building management to resolve issues.
• Conduct routine system health checks and preventative maintenance.
• Follow up on incidents and service requests to ensure timely closure.
• Maintain accurate IT documentation and procedures for reference and compliance.

Requirements

• Experience in on-site IT support or IT operations.
• Strong knowledge of end-user computing and networking fundamentals.
• Familiarity with IT support processes and documentation practices.
• Good understanding of IT security and access management.
• Professional, customer-focused, and well organized.
• Ability to work independently and as part of an international team.
• Fluent in both French and English.

Experience

Minimum experience: 3 years in IT support (preferred).

Language

French (Preferred)

Location

New York, NY, onsite in Midtown Manhattan.

Salary

USD 95,000 - 115,000 per year

Job Types

• Full-time
• Contract

Application Question

• Do you have experience working in a structured enterprise IT environment with documented processes and procedures?