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Today

Technical Support Engineer - Automotive / Heavy Duty Trucks

Stefanini North America and APAC Greensboro, NC

Greensboro, NC

Today

$45 - $50/hr Full time Automotive Dealers Customer Support Dealer Training

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Job Description

Stefanini North America and APAC is hiring a Technical Support Engineer to support automotive and heavy duty truck stakeholders on-site in the Greensboro, NC area (also covering Hagerstown, MD). The role focuses on specialized technical assistance, advanced diagnostics, and root cause analysis to help resolve complex product and workshop tool concerns.

Location

7900 National Service Road, Greensboro, NC 27409 (onsite)
13302 Pennsylvania Ave, Hagerstown, MD 21742 (onsite)

Role Responsibilities

Provide specialized technical assistance to dealers and company stakeholders to facilitate resolution of complex product technical concerns and workshop tools.
Offer technical support and problem solving for issues reported by the market.
Visit markets and customers when technical problems are reported to support investigation and resolution.
Lead root cause analysis for product quality issues, define containment action when applicable, and follow up to confirm solution effectiveness.
Utilize data acquisition and analysis tools to support advanced diagnostics.
Apply expert-level knowledge of data acquisition and data analysis to diagnose truck issues.
Apply expert-level knowledge of the design and development of Class 8 truck powertrain, chassis, and electrical/electronic systems, including in-depth knowledge of truck troubleshooting and repair and NA workshop service practices.
May provide onsite training for customer support personnel.

Experience and Qualifications

8 years or more of relevant experience as a Technical Support Engineer focused on specialized technical assistance to dealers and company stakeholders to resolve complex product technical concerns and workshop tools.
Expert-level knowledge of data acquisition and data analysis for diagnosing truck issues.
Expert-level knowledge of the design and development of Class 8 truck powertrain, chassis, and electrical/electronic systems, along with in-depth knowledge of truck troubleshooting and repair and NA workshop service practices.

Technical Skills and Tools

Data acquisition and analysis tools

Compensation

USD 45–50 per hour

Benefits

Dental insurance
Health insurance
Vision insurance

Application Questions

Will you now or in the future require sponsorship for employment visa status?
Can you describe your experience with conducting root cause analysis in the context of Class 8 truck powertrain or electrical systems, and provide an example of how you identified and resolved a complex issue?

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11d ago

After-Sales Technical Support Engineer-Electrical Vehicles

DCD Vehicle Corp Lancaster, TX

Lancaster, TX

11d ago

$60k - $100k/yr Full time Electrical Engineering Automotive Customer Support

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Job Description

Onsite in Lancaster, TX, the After-Sales Technical Support Engineer for electric golf carts delivers diagnostic support, technical guidance, and after-sales service to the dealer network.

Responsibilities

Provide technical support and diagnostics for golf cart systems.
Collaborate with dealers to troubleshoot vehicle issues and deliver timely solutions.
Deliver hands-on training to dealers on golf cart programming tools.
Process warranty claims, including documentation and follow-up.
Develop and refine after-sales processes and service procedures.
Maintain detailed service records and prepare technical reports.
Coordinate with engineering, sales and production teams to resolve field issues.
Serve as a service advisor and technical liaison for dealers and clients.

Requirements

Minimum of 3 years of proven experience in the golf cart industry.
Hands-on experience with golf cart programming tools.
Strong vehicle diagnostic and problem-solving skills.
Experience filing warranty claims and communicating with warranty departments.
Bachelor's degree in mechanical, electrical engineering, or related field (preferred).
Ability to travel occasionally for on-site dealer support and training.

Technologies

Golf cart programming tools

Benefits

Competitive salary based on experience
Performance-based bonus
Comprehensive health insurance
Paid vacation and sick leave
Career development training and internal promotion opportunities
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Soft Skills & Growth Potential

Excellent communication and interpersonal skills for engaging with dealers and internal teams.
Strong service mindset focused on customer satisfaction and technical excellence.
Ability to train, coach, and present technical content clearly to diverse audiences.
Strong organizational skills with the ability to prioritize tasks under pressure.
Leadership potential with a defined path to management and team-building responsibilities, plus structured internal training for leadership development.

Location

Lancaster, TX — onsite

Job Details

Job Type: Full-time
Compensation: USD 60,000 - 100,000 per year

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Dealer Training Engineer Jobs

Technical Support Engineer - Automotive / Heavy Duty Trucks

After-Sales Technical Support Engineer-Electrical Vehicles

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