Content Design Systems Engineer

Dell Technologies is hiring a Content Design Systems Engineer to scale how customer content is designed, produced, and delivered across the customer experience ecosystem. In this onsite role in Hopkinton, Massachusetts, you will help build reusable content systems and governance practices that support clear, consistent, and accessible customer communications, with opportunities to shape AI-enabled workflows.

You will work across design, engineering, and content teams to create content components, templates, and standards that can be applied across products and multi-channel experiences. The focus is on making content easier to reuse and improve over time, while supporting personalization, localization, and accessibility.

Responsibilities

• Design and maintain reusable content components, templates, patterns, and standards for scalable customer communications.
• Partner with designers, engineers, and content teams to implement content within products, design systems, and multi-channel experiences.
• Structure and optimize content for accessibility, personalization, localization, and consistent delivery across channels.
• Support content governance through documentation, content audits, and continuous improvement of reusable assets.
• Contribute to automation and AI-powered workflows while building expertise in structured content and content systems.

Requirements

• Strong foundation in UX writing, content design, content strategy, or related disciplines.
• Understanding of user-centered design principles and content best practices.
• Familiarity with accessibility and inclusive content standards.
• Familiarity with AI workflows.
• Experience in design systems, content systems, or reusable frameworks.
• Ability to recognize patterns and apply existing standards consistently.
• Comfortable working with structured information and content models.
• Familiarity with CMS platforms, structured content, design tools, or similar AI systems.
• Ability to collaborate effectively with engineers and technical teams.
• Curiosity about automation, AI, and workflow optimization.
• Comfortable receiving feedback and iterating on solutions.
• Desire to learn systems thinking, governance, and scalable content practices.
• Demonstrates ownership within defined projects.
• Strong understanding of content design systems, reusable patterns, information architecture, messaging frameworks, and systems thinking.
• Experience designing content across customer journeys, channels, and interaction states.
• Foundational or working knowledge of generative AI and LLM-powered experiences, including prompting, context, conversational interactions, and AI-generated content.
• Strong collaboration and communication skills, with experience working in Figma, design systems, or cross-functional product environments.

Technology

• Figma
• CMS platforms
• LLM-powered experiences
• Generative AI

Benefits

Explore the overall benefits experience at MyWellatDell.com

Desirable Requirements

• Exposure to AI-powered, agentic, conversational, or generative experiences.
• Familiarity with prompt design, context engineering, AI evaluation, RAG concepts, or responsible AI practices.
• Experience or knowledge of structured content, including metadata, taxonomy, schemas, content models, or JSON.
• Knowledge of localization/internationalization, terminology management, and accessibility practices such as WCAG 2.2.
• Experience with B2B, commerce, subscription, support, service design, or complex customer journeys.

Compensation

The salary range for this position is $128,350 - $166,100 per year.

Experience: 5+ years

Location: Hopkinton, MA (onsite)