EngineerJobs.io
← Back to all jobs
Axiom Technologies

Desktop Support Engineer

Axiom Technologies
Kennewick, WA Contract Posted 7d ago
End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services It Support Lan Network Troubleshooting Onsite Technical Support Windows
Apply Now

Job Description

Serve as an on-site desktop and IT support point of contact, handling first- and second-level troubleshooting and coordinating service resolution for end users at the client location.

Responsibilities

  • Provide on-site first- and second-level support for end users at the client site in Kennewick, WA
  • Triage, prioritize, and coordinate service requests to resolve desktop computing issues promptly
  • Troubleshoot and resolve problems across Windows desktops, laptops, and attached peripherals
  • Install, configure, and maintain hardware, operating systems, and enterprise software applications
  • Support and troubleshoot network connectivity issues, including LAN-related problems
  • Assist with device setup, replacement, and hardware installation tasks on-site
  • Perform basic network troubleshooting using console access when required
  • Document service activities and communicate status updates to the service delivery team
  • Follow client IT policies and security procedures while completing on-site support work

Requirements

  • Strong knowledge of Windows operating systems and desktop environments
  • Experience with hardware troubleshooting and hardware replacement
  • Basic understanding of networking fundamentals, including LAN connectivity, switches, and routers
  • Ability to diagnose and resolve desktop, printer, and peripheral issues
  • Good communication skills with a customer service mindset
  • Ability to work independently in an on-site support environment

Technology Focus

  • Windows
  • LAN
  • Switches
  • Routers

Work Model and Assignment Details

  • On-demand / field support role
  • Service Delivery Team shares work assignments
  • Engineers are contacted via phone or email when support is required
  • Before each assignment, engineers receive site location, SPOC details, and reporting time
  • No guaranteed number of working hours

Contract Information

  • Job type: contract
  • Contract type: Independent Contractor
  • Start date: Immediate

Location

  • Kennewick, WA 99338
  • Onsite

Eligibility

  • U.S. Citizens
  • Green Card Holders preferred

How to Apply

Send your resume to [email protected].

Similar Jobs