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Desktop Support Engineer

Axiom Technologies Elkton, VA

Elkton, VA

Today

Contract Desktop Support End User Support Hardware Support

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Job Description

Axiom Technologies is hiring an on-demand Desktop Support Engineer for onsite support in Elkton, Virginia, USA. This is an independent contractor role focused on first and second-level desktop and IT support for end users at the client location. Assignments are coordinated by the Service Delivery Team, with engineers notified in advance with site details and reporting time.

What you’ll do

Provide on-site desktop and IT support for end users at the client location.
Troubleshoot and resolve issues on Windows desktops and laptops, including peripherals.
Install, configure, and maintain hardware, operating systems, and enterprise software applications.
Support network connectivity issues, including LAN troubleshooting.
Assist with device setup, replacement, and hardware installations.
Perform basic network troubleshooting using console access when required.
Document service activities and communicate updates to the service delivery team.
Follow client IT policies and security procedures during onsite work.

Skills and qualifications

Spanish proficiency is mandatory.
Strong knowledge of Windows operating systems and desktop environments.
Experience with hardware troubleshooting and hardware replacement.
Basic understanding of networking, including LAN connectivity and switches and routers.
Ability to diagnose and resolve desktop, printer, and peripheral issues.
Good communication and customer service skills.
Ability to work independently in onsite support environments.
U.S. Citizens and Green Card Holders preferred.

Work model

On-demand / field support role.
Work assignments are shared by the Service Delivery Team.
Engineers are contacted via phone or email when support is required.
Before each assignment, engineers receive site location, SPOC details, and reporting time.
No guaranteed number of working hours.

Location and start date

Elkton, Virginia, USA (onsite). Start date: Immediate.

How to apply

Send your resume to careers.us@axiomtechnologies.com.

View full job page →

12d ago

Senior Associate, Systems Engineer

L3Harris Technologies Greenville, TX

Greenville, TX

12d ago

Full time Senior Engineering Information Technology (IT)

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Job Description

Senior Associate, Systems Engineer will support technical planning and integration activities in a Quick Reaction Capability (QRC) environment for total systems and subsystems.

Responsibilities

Translate the voice of the customer into system-level requirements.
Perform requirement traceability and verification testing.
Develop and evaluate trade studies for accuracy and completeness.
Evaluate alternative solutions and establish preliminary system designs.
Write subsystem specifications based on system-level requirements.
Understand physical architectures covering voice, video, and data capabilities across multiple security domains.
Create System Block Diagrams.
Review and evaluate electrical wiring diagrams to ensure design details trace to system requirements.
Interpret complex system ICDs to support new architecture designs.
Support test planning, integration, verification, and validation planning.
Write verification test procedures to confirm system performance and capabilities meet system requirements.
Communicate technical information through effective presentations for both technical and non-technical stakeholders.
Work effectively in a dynamic, fast-paced Quick Reaction Capability (QRC) environment.
Apply working knowledge of LAN and VOIP protocols, including IP routing.
Apply knowledge of mission systems such as EO/IR, Video, Networks, SI/EW, and Avionics Interfaces.
Troubleshoot and perform multi-level testing and analysis of electrical signal interfaces and RF systems.
Use requirement traceability methods and support the systems engineering trade study process.
Coordinate with subcontractors and U.S. Government customers.
Develop, author, and implement system test plans.
Support engineering efforts involving FAA-certified general category aircraft.
Perform other duties as assigned.
Travel up to 25% based on business needs after full training and role assimilation.

Requirements

Active DoD Secret security clearance.
Bachelor’s Degree with 2 years of experience with aircraft systems architecture design, integration, and/or ground and flight test certification.
Graduate Degree with 0–2 years of experience with aircraft systems architecture design, integration, and/or ground and flight test certification.
In lieu of a degree: minimum 6 years of experience with aircraft systems architecture design, integration, and/or ground and flight test certification.
Demonstrated 2+ years of hands-on experience with systems engineering, configuration, testing, integrating, and/or verifying software and/or hardware in a multi-domain mobile airborne datalink, video, voice, and data communication systems environment.

Technologies

LAN
VOIP
IP routing

Preferred Additional Skills

Active Top Secret/SCI security clearance

Location: Greenville, TX (onsite)

Minimum experience: 2 years

Education: Bachelor’s Degree

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12d ago

Desktop Support Engineer

Axiom Technologies Kennewick, WA

Kennewick, WA

12d ago

Contract End User Support Hardware Support Help Desk Support

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Job Description

Serve as an on-site desktop and IT support point of contact, handling first- and second-level troubleshooting and coordinating service resolution for end users at the client location.

Responsibilities

Provide on-site first- and second-level support for end users at the client site in Kennewick, WA
Triage, prioritize, and coordinate service requests to resolve desktop computing issues promptly
Troubleshoot and resolve problems across Windows desktops, laptops, and attached peripherals
Install, configure, and maintain hardware, operating systems, and enterprise software applications
Support and troubleshoot network connectivity issues, including LAN-related problems
Assist with device setup, replacement, and hardware installation tasks on-site
Perform basic network troubleshooting using console access when required
Document service activities and communicate status updates to the service delivery team
Follow client IT policies and security procedures while completing on-site support work

Requirements

Strong knowledge of Windows operating systems and desktop environments
Experience with hardware troubleshooting and hardware replacement
Basic understanding of networking fundamentals, including LAN connectivity, switches, and routers
Ability to diagnose and resolve desktop, printer, and peripheral issues
Good communication skills with a customer service mindset
Ability to work independently in an on-site support environment

Technology Focus

Windows
LAN
Switches
Routers

Work Model and Assignment Details

On-demand / field support role
Service Delivery Team shares work assignments
Engineers are contacted via phone or email when support is required
Before each assignment, engineers receive site location, SPOC details, and reporting time
No guaranteed number of working hours

Contract Information

Job type: contract
Contract type: Independent Contractor
Start date: Immediate

Location

Kennewick, WA 99338
Onsite

Eligibility

U.S. Citizens
Green Card Holders preferred

How to Apply

Send your resume to careers.us@axiomtechnologies.com.

View full job page →

1mo ago

IT Support Engineer

BETSOL New York, NY

New York, NY

1mo ago Closed

$70k - $80k/yr Full time Antivirus Asset Management Customer Support

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

BETSOL is hiring an IT Support Engineer to support end users through onsite and remote IT services in New York, NY. This role centers on ticket-based support, Windows endpoint administration, and day-to-day troubleshooting, while also covering IT asset and inventory lifecycle responsibilities and compliance documentation.

You will work with internal IT teams and coordinate with offshore partners (network and security) to support office setups, ongoing maintenance, and the systems employees rely on every day.

What you’ll do

Provide onsite support for customer offices as needed.
Coordinate with offshore teams (network and security) to facilitate new office locations setup and related maintenance tasks.
Support employee onboarding and offboarding activities.
Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware.
Troubleshoot and resolve incidents and service requests across hardware, software, OS, and end-user peripherals.
Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.
Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.
Follow SLA expectations, ticket quality standards, documentation requirements, and escalation procedures.
Perform root cause analysis for recurring issues and collaborate with teams to implement permanent fixes.
Maintain accurate time tracking, ticket updates, and resolution notes aligned with ITIL best practices.
Perform Windows OS installation, reinstallation, upgrades, patching, and configuration for desktops and laptops.
Install and support standard enterprise applications including Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
Deploy, maintain, and support antivirus and endpoint protection solutions, including malware and virus removal.
Configure user profiles, email accounts, and basic system policies as required.
Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
Configure and support network and local printers.
Coordinate with network and security teams for escalations involving infrastructure issues.
Manage IT assets through procurement, allocation, tracking, recovery, and disposal.
Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, and HPAM.
Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares.
Support e-waste management and e-recycling activities in line with company policies.
Execute IT onboarding and offboarding steps including system setup, access provisioning, asset handover, and recovery.
Ensure data security and compliance during employee exits by following standard IT procedures.
Create and update technical documentation, SOPs, and knowledge base articles.
Identify opportunities to improve processes, automation, and service delivery.
Collaborate with cross-functional IT teams on projects, upgrades, and rollouts.

Required qualifications

Windows OS installation, configuration, troubleshooting, and support knowledge.
Hands-on experience troubleshooting desktop and laptop hardware and software.
Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issue resolution.
Familiarity with ITSM tools (ServiceNow, Jira, or similar) and CMDB-based asset management.
Working knowledge of ITIL processes including Incident, Request, Problem, and Change Management.
Excellent verbal and written communication skills, with the ability to interact with global users and manage vendors.
Strong analytical and independent troubleshooting skills.
Ability to commute and work on-site at client locations in NY and NJ 2-3 times per week; travel expense reimbursement policy is provided.
Minimum 3 years of experience as a System Administrator, Helpdesk Administrator, or equivalent role.
Bachelor’s Degree in an IT-related discipline or equivalent.

Technologies you’ll use

Microsoft Teams
ServiceNow
Jira
ITIL
CMDB
Insight
HPAM
Windows OS
Microsoft Office
Acrobat Reader
Antivirus and endpoint protection
LAN, Wi-Fi, VPN

Compensation and benefits

Salary: USD 70,000 - 80,000 per year
Medical, dental, and vision coverage
401(k) with company match
Flexible PTO + paid holidays
Hybrid work flexibility
Learning and development support
Inclusive, team-driven culture
Opportunities to work with and learn from teams across the world
Competitive salary

Preferred certifications

MCSE, MCITP, MCTS, or equivalent certifications (added advantage)

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