Field Service Engineer (m/f/d)

Responsibilities

• Provide technical support and troubleshooting by phone, email, and on-site visits; perform in-house diagnostics, repairs, and calibration of ELTRA instruments.
• Prepare and issue quotes for spare parts and service work; document all activities in the ERP system.
• Assist in commissioning new equipment at customer sites and conduct preventive maintenance on customer equipment per service agreements.
• Build and maintain strong relationships with key accounts and end users.
• Maintain VSUS laboratory units; keep the workspace clean, organized, and safe at all times.

Requirements

• Education: An Associate’s Degree in Electrical or Technical field is preferred; alternatively, a minimum of 3 years’ experience as a maintenance or service technician in a laboratory or industrial setting, with basic knowledge of mechanical systems and components.
• Technical experience: solid understanding of single-phase and three-phase electrical systems; proficient with diagnostic tools such as multimeters, clamp meters, and standard hand tools; ability to read and interpret schematics and technical drawings.
• IT skills: experience with CRM and ERP systems is highly preferred; strong proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Additional skills: strong organizational abilities with meticulous attention to detail; excellent written and verbal communication.
• Location and travel: based in Newtown, PA; willing to travel up to 70 percent, including overnight trips; hybrid work arrangement.

Technologies

• ERP
• CRM
• Microsoft Office Suite
• Multimeters
• Clamp meters

Benefits

• Competitive salary plus bonus incentives.
• Comprehensive benefits package including company-paid Life, Health, Dental, and Vision insurance.
• 401(k) plan with up to 4% company match after one year of employment.
• Paid time off: 10 vacation days and 10 sick/personal days annually.
• Extensive hands-on training and ongoing professional development.
• Opportunity to work with cutting-edge technology and industry-leading customers.