IT Tech Support Engineer Sr

Atrium Health offers a competitive compensation package, hybrid work options, and a culture that emphasizes continuous learning and cross-functional collaboration. This role in Winston-Salem, NC provides a hybrid work arrangement with travel up to 50 percent across the Carolina markets. The Senior IT Technical Support Engineer will lead enterprise infrastructure initiatives, with a focus on M&A integrations and clinical technology environments. The position carries a pay range of $47.50 to $71.25 per hour.

Benefits

• Base compensation listed within the pay range based on qualifications, skills, and experience
• Premium pay such as shift, on call, and other premiums as applicable
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid time off programs
• Health, dental, vision, life, and short- and long-term disability coverage
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits including adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and financial wellness programs
• Educational Assistance Program

Responsibilities

• Enforces architecture standards and governance, contributing input to corporate policies
• Collaborates with multi-disciplinary teams to mitigate risks and ensure alignment with security and compliance requirements
• Consults to improve work processes and address information system or operational inefficiencies
• Implements established device security standards and oversees end-point devices including desktop, mobile, and print
• Provides senior-level consulting to end users for solution requirements and escalates for complex device or application selections as needed
• Oversees adherence to change control processes, provides guidance to team members, participates in enterprise change control, and documents architecture and design decisions
• Facilitates proactive communication among technical teams to maintain alignment and transparency
• Monitors and analyzes the environment to prevent issues and identifies improvement opportunities
• Analyzes data to identify systemic risks and collaborates with engineering to develop corrective action plans
• Guides technicians in software deployment using defined processes and serves as a resource for addressing environment deficiencies
• Provides escalation for the most technically complex issues and manages incidents to meet service levels
• Leads project planning and execution, coordinates team activities, and communicates status to stakeholders
• Supports and documents fleet management, technical operations, and site technology training to maintain competency
• Develops and documents coding or scripting to meet operational imperatives and applies DevOps practices
• Serves as a technical expert across HIT Support Services and collaborates with site leadership to capture new needs and adoption barriers

Requirements

• Bachelor's degree or equivalent knowledge in Information Technology or a related field
• Typically five years of experience in a complex IT environment involving system design, installation, and support
• Ability to understand complex requirements and integrate multi-platform applications
• Excellent communication and customer service skills
• Knowledge of a range of hardware platforms, architectures, and operating systems
• Strong project planning and management capabilities
• Experience with automated software deployment and device management tools
• Application programming and scripting, DevOps practices, and database administration
• Active Directory experience including group policy creation and administration, plus user and device management
• Proficiency with Microsoft Office productivity tools

Technologies

• Active Directory
• Microsoft Office

Location and schedule: Winston-Salem, NC, hybrid work arrangement with up to 50 percent travel in the Carolina markets. This is a full-time role, 40 hours per week.