IT Support Engineer I

Amazon offers a competitive compensation package and practical support for work-life needs, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. You will also have a casual dress code at each location, with options like jeans and t-shirts, safety shoes, and at times a neon safety vest.

This onsite role is based in Kansas City, MO with an hourly salary range of USD 30 to 41. If you have at least 1 year of relevant IT experience and a high school or equivalent diploma, you can help keep enterprise systems running and support customers across multiple buildings and remotely.

What you’ll do

• Provide IT support by implementing technical solutions and delivering high quality help for computer hardware, operating systems, and enterprise application software across sites within a defined geographic area.
• Handle network engineering and troubleshooting, including work across data cabling and systems administration in multiple software and hardware environments.
• Maintain infrastructure availability by ensuring networking and computing systems remain up and running during production hours.
• Perform analysis and technical assistance with management and staff to support continuous improvement of IT solutions.
• Support local technical projects and contribute to policies, procedures, and processes.
• Identify root causes for operational issues and process inefficiencies.
• Support customers from multiple buildings and also provide remote support when needed.
• Travel within your local or regional area to support customers.
• Be able to move up to 49 lbs, and stand and walk during shifts lasting up to 12 hours.

Basic qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years troubleshooting in a multi-user, high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 2+ years of corporate setting support experience for Windows, Mac, or Linux operating systems
• 2+ years supporting and maintaining a corporate network environment
• High school or equivalent diploma

Preferred qualifications

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Technologies you may work with

• Windows Server, AD, DFS, Print Services, SCCM
• DNS, DHCP, SSL, OSI Model, TCP/IP
• Windows, Mac, Linux