Technical Support Engineer - UPS

This Senior Service Technician (UPS) position supports UPS technicians and customers as an escalation point while coaching and training the service team. The role also contributes to scaling a national UPS service offering and offers a defined progression path toward Regional Service Manager. The work model is hybrid (approximately 50/50), with local site visits around the Philadelphia area as required.

Key Responsibilities

• Act as a technical escalation point for UPS technicians and customers, providing resolution guidance and support.
• Train and coach technicians on UPS maintenance and service best practice.
• Deliver local customer site support on an as-needed basis within a hybrid working structure (approximately 50/50).
• Support the growth of a new UPS service arm as the business scales nationally.
• Follow a clear progression route toward the Regional Service Manager position.

Required Qualifications

• Strong background in UPS maintenance and service, including hands-on troubleshooting experience.
• Comfort providing technical support to others through coaching and guidance.
• Ability to communicate effectively with customers in a customer-facing setting.
• Based around the Philadelphia area and able to travel locally to customer sites.

Location and Work Model

Philadelphia, PA (hybrid), with local customer site support around the Philadelphia area as required (approximately 50/50 remote and on-site split).

Compensation and Benefits

• $125,000 - $150,000 USD per year + Bonus
• Route to Regional Service Manager
• External OEM Training
• Hybrid working arrangement