The Technical Support Engineer role at Booz Allen focuses on maintaining and operating a network of simulators and modeling capabilities for rehearsal and exercise training, troubleshooting, and supporting live, virtual, and constructive training environments.
Responsibilities
- Oversee and operate a distributed network of simulators and modeling tools to enable rehearsal and exercise capabilities for multiple units.
- Administer the network, sustain the Authority to Operate, and optimize system design and architecture.
- Provide Tier 1 through Tier 3 troubleshooting during live operations.
- Install and configure hardware components as needed.
- Manage equipment and software lifecycles across the environment.
- Coordinate software releases, deployments, and feature enhancements to drive innovation.
- Run daily operational checks on local air and ground simulation systems and several outstation systems.
- Perform preventative maintenance on simulators and related systems.
- Support training activities in live, virtual, and constructive environments.
- Develop configuration management processes to keep geographically distributed systems current with training requirements.
- Operate the virtual environment to support large-scale training exercises.
- Identify, document, and track deficiencies to improve overall system functionality.
- Build and install new simulators and networks.
- Collaborate on an Agile Scrum team with daily communications.
- Troubleshoot effectively and adapt to changing day-to-day tasks.
- Explore growth opportunities and innovating within the simulation program.
Requirements
- Experience with complex distributed networked systems.
- Proficiency with Microsoft Windows and Linux operating systems.
- Experience supporting and collaborating with DoD operational personnel.
- Ability to troubleshoot and resolve issues with basic network and operating systems.
- Ability to create clear technical documentation.
- Willingness to travel up to 20 percent of the time.
- Active TS/SCI clearance.
- Bachelor’s degree with 1+ years of Tier 1 technical support experience, or 5+ years of Tier 1 support in lieu of degree.
- Security+ certification.
Technologies
- Microsoft Windows
- Linux
- ACAS
- Image Generator (IG)
- Constructive Force Generator (CGF)
- MACE
- VRSG
Benefits
- Health, life, disability, financial, and retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
NICE IF YOU HAVE
- Experience supporting distributed mission operations training
- Experience with programming or scripting languages
- Experience with firewalls
- Experience with ACAS
- Experience implementing STIGS
- Knowledge of Image Generator (IG) and Constructive Force Generator (CGF) programs such as MACE and VRSG
Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
Salary is determined by location, education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The typical annualized range is USD 69,400 to USD 158,000.
Identity
Identity verification may involve biometrics and artificial intelligence to ensure authenticity. Interviews and assessments may require you to be on camera, and your image may be captured for verification purposes.
Candidate AI Usage Policy
AI tools are part of Booz Allen's daily work, but the candidate process must be fair and based on your own skills. Use of artificial intelligence to assist with interview responses is prohibited unless explicit permission is provided.
Work Model
- Remote: occasional in-person work at Booz Allen or customer facilities may be required.
- Hybrid: frequent work from a Booz Allen facility with possible visits to customer facilities.
- Onsite: primary work performed at a Booz Allen or customer facility.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other status protected by applicable law.
