Hampton, NJ

Engineer Jobs in Hampton, NJ

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Today

Product Support Engineer II – Technical Support and Enablement

Ingersoll Rand Hampton, NJ

Hampton, NJ

Today

$65k - $85k/yr Full time Customer Support End User Support Microsoft 365

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Job Description

Join a team that turns real field lessons into practical support, training, and product readiness. This onsite Product Support Engineer II role supports power tools and lifting products by owning complex customer inquiries end-to-end, validating serviceability, and helping improve how knowledge is delivered across support channels. You will also contribute to launch readiness and continuous improvement by identifying trends across cases and warranty activity and translating them into durable content and actionable insights.

What you’ll do

Own technical inquiries and escalations through phone, email, chat, remote-assist, and case-management systems.
Diagnose issues spanning mechanical, electrical, electromechanical, pneumatic, cordless, connected products, controls, software, and communications using structured troubleshooting and available test tools.
Provide guidance on product selection, applications, installation, configuration, maintenance, repair, conversion, and competitive cross-over.
Coordinate next steps when repair, replacement, return, warranty, field service, or engineering escalation is required, including proactive customer updates and clear ownership.
Reproduce problems when necessary, document evidence, isolate likely causes, and deliver complete technical handoffs to other teams.
Create and maintain customer-facing and internal knowledge, including articles, FAQs, troubleshooting guides, service procedures, technical bulletins, quick-reference job aids, and reusable response templates.
Convert recurring cases and field observations into knowledge and training content to reduce repeat contacts and improve first-contact resolution.
Write clearly in plain language while maintaining technical accuracy, safety requirements, revision control, and appropriate review and approval.
Help govern product knowledge in the Help Center and related repositories by identifying obsolete, duplicate, missing, or hard-to-find content.
Use approved AI and digital tools to speed up research, drafting, case summarization, and content maintenance while validating technical accuracy.
Support training efforts by authoring technical material and serving as subject-matter expertise for sales, customer support, distributors, and service technicians.
Develop training outlines, demonstrations, lab exercises, knowledge checks, and job aids for conversion into polished learning experiences.
Deliver or co-deliver live, virtual, recorded, and hands-on training when product expertise is needed, including preparing products, tooling, test equipment, configurations, and troubleshooting scenarios.
Capture learner questions and feedback, then update supporting knowledge and training content.
Participate early in new-product and product-change work to evaluate serviceability, diagnostic needs, parts and warranty implications, and required knowledge or training.
Validate manuals, service information, troubleshooting guidance, release notes, and support content before or immediately following launch.
Identify trends across cases, warranty activity, training feedback, and field observations, and communicate insights to Product Management, Engineering, Quality, and Warranty.
Initiate or support CAPA and other formal quality escalations when cross-functional investigation is required.
Contribute to support analytics, backlog reduction, process improvement, and automation efforts to improve scalability.

What you’ll bring

Bachelor’s degree in engineering, engineering technology, mechatronics, automation, industrial technology, or a related discipline, or equivalent relevant technical experience.
1+ years of experience in product support, field service, applications engineering, manufacturing engineering, technical training, controls, automation, or a related customer-facing technical role.
Would consider new graduates with a strong Engineering foundation through applicable internships, co-ops, or capstone projects.
Ability to troubleshoot complex mechanical and electromechanical systems and to learn software-connected or networked products.
Ability to explain complex technical concepts clearly in writing, conversation, demonstrations, and structured learning materials.
Experience documenting technical problems, resolutions, procedures, or customer guidance in case, knowledge, quality, or document-management systems.
Ability to manage multiple issues and projects, set expectations, follow through on commitments, and communicate risks early.
Comfort working hands-on with products, tools, test equipment, returned material, and training equipment.
Proficiency with Microsoft 365 and willingness to learn support, knowledge, learning, warranty, quality, and analytics platforms used by the business.

Tools you’ll work with

Microsoft 365, Power BI, Excel, Zendesk, LMS platforms, remote-support tools, AI

Compensation and benefits

Salary: USD 65,000 - 85,000 per year
Health care options including medical and prescription plans
Dental and vision coverage
Wellness programs
Life insurance
401(k) plan
Paid time off
Employee stock grant

Location and travel

Hampton, NJ (onsite)
Travel up to 15%, primarily for customer or distributor support, application assessment, launch support, and training.
Onsite based with some hybrid flexibility, including regular on-site work for products, labs, content capture, and training.

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3mo ago

Entry Level Transportation Engineer (0-3yrs)

Malick & Scherer, P.C. Hampton, NJ

Hampton, NJ

3mo ago Closed

$30 - $40/hr Full time AutoCAD Civil Engineering Design

This position is no longer accepting applications (closed Jul 25, 2026).

Job Description

Entry level Transportation Engineer in Hampton, NJ (hybrid) will support Highway Design across New Jersey, Pennsylvania, and New York, contributing to traffic analysis, signal and lighting design, roadway and sidewalk/civil layouts, and guide sign design on a range of projects.

Responsibilities

Collect traffic data and perform assessments and analyses.
Design and review highway and traffic engineering plans, including traffic signal plans, signing and striping plans, street lighting plans, curb ramp layout details, roadway plans, and traffic maintenance or traffic plans.
Conduct traffic analysis and develop timing plans for implementation.
Plan roadway engineering and sidewalk/curb ramp layouts.
Develop lighting designs for roadways, roundabouts, intersections, bridges, parking lots, and trails.
Prepare Plans, Specifications and Engineer's Estimates.
Produce technical writing and assist with preparation of report documents and presentations.
Perform field visits and document existing conditions to support project activities.

Requirements

0 to 3 years of experience in Transportation or Civil Engineering Consulting in New Jersey or Pennsylvania.
Bachelor of Engineering (BE) or Bachelor of Science in Civil Engineering (BSCE) required.
EIT certification required; NJ, PA, or NY PE license/PTOE certification, or ability to obtain preferred.
Experience with NJDOT Standards and Traffic Signal/Electrical CADD plans.
Experience with PennDOT Publications and Manuals.
Familiarity with NJDOT/PennDOT/Turnpike Authority and Port Authority of NY & NJ (PANYNJ) guidelines and standards.
Working knowledge of AutoCAD Civil 3D and/or MicroStation V8i/Open Roads.
Knowledge of MUTCD, AASHTO, HCM and ITE Trip Generation guidelines.
Knowledge of Synchro/SimTraffic, HCS 2010, Visual Lighting, GuidSign, AutoTurn software.
Experience with field data collection, traffic operation evaluations, and presenting findings.
Ability to create professional deliverables using client standards.
Ability to work independently and communicate scope, schedule, and budget with supervisors and project leadership.
Strong problem-solving and organizational skills.
Excellent verbal and written communication skills.

Technologies

AutoCAD Civil 3D
MicroStation V8i/Open Roads
Synchro/Sim Traffic
HCS 2010
Visual Lighting
GuidSign
AutoTurn

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Company Overview

Malick & Scherer, P.C. (M&S) is a leading multidisciplinary engineering firm specializing in engineering, surveying, construction management and inspection services, and environmental services for infrastructure projects across New Jersey, New York and Pennsylvania. Established in 1998, M&S is a growing corporation that offers an excellent working environment with potential for career growth.

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Engineer Jobs in Hampton, NJ

Product Support Engineer II – Technical Support and Enablement

Entry Level Transportation Engineer (0-3yrs)

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