Engineer Jobs in Minnetonka, MN

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4d ago

Mac Help Desk Level 2/IT Support Engineer I

Medica Services Company LLC Minnetonka, MN

Minnetonka, MN

4d ago

$57k - $97k/yr Full time Computer Skills Customer Support Help Desk

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Job Description

Medica Services Company LLC is seeking a Mac Help Desk Level 2/IT Support Engineer I on-site in Minnetonka, MN, with a salary range of USD 56,600 to 97,000 per year.

Responsibilities

Diagnose and resolve Mac-related issues and provide Mac-focused training to fellow Tech team members
Perform cable management tasks, including climbing under desks to verify correct connections
Troubleshoot printers, phones, and computer hardware such as monitors, keyboards, mice, and audio equipment
Guide users through laptop issues, from simple to complex
Participate in weekly orientation to assist new hires with setup
Assist with hardware setup, deployments, and moves
Relocate computers and related hardware between the 301 and 401 buildings and arrange shipping to remote staff
Collect, catalog, and inventory physical equipment
Enforce security access protocols and maintain compliant access control

Requirements

Bachelor's degree in a related field or equivalent experience
Minimum of 3 years in a technical role
Mac technical support expertise
Physical requirements: ability to lift 10-15 pounds regularly; capable of extensive walking, standing, and kneeling to install, troubleshoot, and repair hardware, cabling, and AV equipment; comfortable handling tools in diverse environments

Technologies

Mac computers
AV equipment

Benefits

Medical
Dental
Vision
Paid time off (PTO)
Holidays
Paid volunteer time off
401K contributions
Caregiver services

Eligibility to Work in the United States

Medica Services Company LLC does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

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