Mac Help Desk Level 2/IT Support Engineer I

Medica Services Company LLC is seeking a Mac Help Desk Level 2/IT Support Engineer I on-site in Minnetonka, MN, with a salary range of USD 56,600 to 97,000 per year.

Responsibilities

• Diagnose and resolve Mac-related issues and provide Mac-focused training to fellow Tech team members
• Perform cable management tasks, including climbing under desks to verify correct connections
• Troubleshoot printers, phones, and computer hardware such as monitors, keyboards, mice, and audio equipment
• Guide users through laptop issues, from simple to complex
• Participate in weekly orientation to assist new hires with setup
• Assist with hardware setup, deployments, and moves
• Relocate computers and related hardware between the 301 and 401 buildings and arrange shipping to remote staff
• Collect, catalog, and inventory physical equipment
• Enforce security access protocols and maintain compliant access control

Requirements

• Bachelor's degree in a related field or equivalent experience
• Minimum of 3 years in a technical role
• Mac technical support expertise
• Physical requirements: ability to lift 10-15 pounds regularly; capable of extensive walking, standing, and kneeling to install, troubleshoot, and repair hardware, cabling, and AV equipment; comfortable handling tools in diverse environments

Technologies

• Mac computers
• AV equipment

Benefits

• Medical
• Dental
• Vision
• Paid time off (PTO)
• Holidays
• Paid volunteer time off
• 401K contributions
• Caregiver services

Eligibility to Work in the United States

Medica Services Company LLC does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.