Tualatin, OR

Engineer Jobs in Tualatin, OR

2 jobs found

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1d ago

Technical Support Engineer II-III (Semiconductor)

Ebara Technologies - USA Tualatin, OR

Tualatin, OR

1d ago

$85k - $110k/yr Full time Hardware Support Onsite Semiconductor

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Job Description

Provide on-site technical leadership for LAM Tualatin customer projects and support complex semiconductor electro-mechanical and software troubleshooting.

Responsibilities

Report to the Director of OEM Operations and work onsite at key customer sites in Tualatin, Oregon.
Support new sales opportunities through face-to-face customer engagement to understand application details and desired technical outcomes for sub-fab projects.
Specify ETI product solutions, assign part numbers, and liaise with sales to ensure quoted hardware solutions are properly configured and clearly explained to the customer.
Provide technical support to the Site Services Team for diagnosing, troubleshooting, repairing, and debugging complex:
- electro/mechanical equipment
- computer systems
- complex software
Work daily at the LAM Tualatin Site in Tualatin unless traveling.
Meet with customers to deliver recommendations for product selection, setup, operation, and maintenance.
Use the ETI Doc Control function to assign PNs and ensure sales quotes reflect the assigned, configured solution.
Solve problems within a routine to moderate scope where analysis requires reviewing identifiable factors.
Handle cases when first-line product support cannot isolate or fix issues in malfunctioning equipment or software.
Report design, reliability, and maintenance problems or bugs to design engineering and software engineering.
Deliver detailed monthly reports covering sub-fab and direct tool business activities, including plans for the next month.
Provide training, guidance, or technical assistance to customers, end users, and internal teams.
Plan and prepare to meet scheduled downtime commitments, including ensuring results and return time; prepare in advance for timely and effective repairs by first-line support.
Maintain a clean and safe working environment compliant with EBARA safety policies.
Comply with EBARA safety policies, including participation in and completion of required safety training.
Perform other duties as assigned.

Requirements

Bachelor’s degree in Science or Engineering discipline, or equivalent experience.
Six (6) – Ten (10) years of work related experience, preferably in semiconductor or related industry.
Working knowledge of mechanical skills.
Working knowledge of principles of semiconductor and/or vacuum technology.
Strong Customer Relations skills.

Technical Proficiency

Equipment Troubleshooting
Electrical Schematics
Electrical Troubleshooting Skills
5 Why (Root Cause Analysis Method)
Mechanical Troubleshooting Skills
Service
Maintenance and Repair Skills
Mechanical Systems & Component Repair
abatement
application engineering support
dry pumps
product selection guidance
technical support
vacuum abatement
design interpretation

Technologies

air cooled dry (oil free) vacuum pumps
Precision Chiller Systems
Turbomolecular Pumps
Vacuum Gauges
technical support

Location: Tualatin, OR (onsite) • Salary: USD 85,000 - 110,000 per yearly

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6d ago

Technical Support Engineer II-III

EBARA TECHNOLOGIES INCORPORATED Tualatin, OR

Tualatin, OR

6d ago

Full time Computer Skills Customer Support Hardware Support

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Job Description

EBARA TECHNOLOGIES INCORPORATED is seeking a Technical Support Engineer II-III to support customer-focused projects and service operations at the LAM site in Tualatin, Oregon (onsite). This role bridges technical solution definition for new tool and sub-fab opportunities with hands-on assistance for field engineers and technicians responsible for diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and complex software. You will also act as an on-site liaison for Briskheat/ETI and partner closely with LAM Tool engineers on direct tool heater application details and design challenges.

Responsibilities

Report to the Director of OEM Operations and be stationed at a key customer site in Tualatin, Oregon.
Meet face to face with customers to understand application details and desired technical outcomes for sub-fab projects.
Meet with the EC to discuss application details and understand product functionality.
Specify an ETI product solution, assign part numbers, and liaison with sales so a properly configured hardware solution is quoted and explained to the customer.
Provide technical support to Site Services Team field engineers and technicians for diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
Work weekly with LAM Tool engineers to understand direct tool heater application details and design challenges.
Build and maintain strong relationships with the tool design engineering community within LAM for all thin films products.
Maintain a high cadence of interactions with tool design engineers to support an opportunity pipeline aligned to business growth objectives.
Ensure ETI quotes all new tool design requirements as an on-site liaison to Briskheat.
Provide customer technical support functions across all LAM sites including North America, Asia Pac, and India.
Account for TEAMS meetings in non-North American regions through working hours.
Complete monthly reporting that includes details on technical escalations and new install opportunities for sub-fab opportunities.
Keep a running log of DT opportunities with project status, timelines, and technical challenges.
Report daily to the LAM Tualatin site location (except when traveling) or otherwise be out of office.
Provide face-to-face recommendations to customers on product selection, set up, operation, and maintenance.
Assign part numbers using ETI Doc Control and ensure sales quotes are properly configured with assigned PNs.
Work problems of routine to moderate scope where analysis requires review of identifiable factors.
Respond when first-line product support cannot isolate or fix problems in malfunctioning equipment or software.
Report design, reliability, and maintenance problems or bugs to design engineering and software engineering.
Provide detailed monthly reports on both sub-fab and direct tool business activities, including plans for the future month.
Provide training, guidance, or technical assistance to customers, end users, or internal teams.
Plan scheduled downtime to meet commitments, including results and return time.
Prepare for timely and effective repairs by first-line support.
Maintain a clean and safe working environment compliant with EBARA safety policies and participate in required safety training.
Perform other duties as assigned.

Requirements

Ability to lift 35 lbs. unassisted from the floor to waist level.
Ability to perform essential functions of the position, including operating any machinery or equipment associated with those functions.
Ability to perform essential functions in a cross-cultural, demanding, and dynamic environment.
Ability to perform essential functions without posing a direct threat of harm to self, others, or property.
Adhere to EBARA personnel policies and practices, including attendance and punctuality requirements.
Ability to work well under pressure, meet multiple and sometimes competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.
Bachelor’s degree in Science or Engineering discipline, or equivalent experience.
Six (6) to Ten (10)+ years of work-related experience, preferably in semiconductor or related industry.
Working knowledge of mechanical skills.
Working knowledge of principles of semiconductor and/or vacuum technology.
Strong customer relations skills.
Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
Speaking in front of groups.
Strong time management skills and self-starter mindset.
Demonstrated leadership and program management skills.
Strong relationship-building skills, with ability to collaborate with internal colleagues and customers.
Demonstrated teamwork and organizational skills.
Demonstrated excellent written and oral communication skills.
Provide verification of good driving record if servicing customers offsite.

Technologies

MS Office (Excel, Word, Outlook, PowerPoint)
TEAMS

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Engineer Jobs in Tualatin, OR

Technical Support Engineer II-III (Semiconductor)

Technical Support Engineer II-III

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