KLA’s Services organization supports customers by maximizing the value of their KLA assets through installation services, 24/7 technical support, and reliable parts delivery. Within the KLA Services team, Technical Support Engineers (TSEs) tackle ongoing technical issues on KLA equipment that field product support teams could not resolve.
This role focuses on troubleshooting semiconductor metrology system problems, partnering with specialists and other teams to drive an optimized resolution plan, and capturing the technical details needed to produce service reports and presentations.
Role Summary
Technical Support Engineers respond to complex, unresolved technical issues affecting KLA equipment. The position requires applying technical judgment across established practices and policies, coordinating with specialists to restore equipment functionality, and documenting troubleshooting activities and outcomes.
What You’ll Do
- Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve
- Apply judgment within broadly defined practices and policies to select methods and techniques for resolving issues
- Collaborate with specialists and other teams to craft an optimized plan of action that recovers equipment functionality to customer satisfaction
- Document troubleshooting processes and technical findings to generate service reports and presentations
Qualifications
- Minimum: Master’s Level Degree and 0 years related work experience; or Bachelor’s Level Degree with 2 years related work experience (or equivalent years of experience)
- Hands-on experience in hardware and software integration, testing, and troubleshooting in semiconductor wafer FILM and CD metrology systems is an advantage
- Excellent data analytical and diagnostic skills
- Good presentation and communication skills
- Proficient with Windows Office suite applications, including Excel, PowerPoint, and Power BI
- Strong project management skill is a plus
Tools & Technologies
- Windows Office suite applications
- Excel
- PowerPoint
- Power BI
Team Context
The KLA Services team includes Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. The services organization provides highly trained service and product support engineers to support installation services and 24/7 technical support, backed by an extensive supply chain network.
Location and Pay
- Location: Phoenix, AZ (onsite)
- Salary: USD 32 - 48 per hourly
Total Rewards
- Medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
Use of AI statement: At KLA, the use of AI, recording tools, or other technologies to generate, suggest, or provide responses during interviews, whether virtual or in person, is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer.
Equal Opportunity statement: KLA is an Equal Opportunity Employer and will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
