Technical Support Engineer II-III

EBARA TECHNOLOGIES INCORPORATED is seeking a Technical Support Engineer II-III to support customer-focused projects and service operations at the LAM site in Tualatin, Oregon (onsite). This role bridges technical solution definition for new tool and sub-fab opportunities with hands-on assistance for field engineers and technicians responsible for diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and complex software. You will also act as an on-site liaison for Briskheat/ETI and partner closely with LAM Tool engineers on direct tool heater application details and design challenges.

Responsibilities

• Report to the Director of OEM Operations and be stationed at a key customer site in Tualatin, Oregon.
• Meet face to face with customers to understand application details and desired technical outcomes for sub-fab projects.
• Meet with the EC to discuss application details and understand product functionality.
• Specify an ETI product solution, assign part numbers, and liaison with sales so a properly configured hardware solution is quoted and explained to the customer.
• Provide technical support to Site Services Team field engineers and technicians for diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
• Work weekly with LAM Tool engineers to understand direct tool heater application details and design challenges.
• Build and maintain strong relationships with the tool design engineering community within LAM for all thin films products.
• Maintain a high cadence of interactions with tool design engineers to support an opportunity pipeline aligned to business growth objectives.
• Ensure ETI quotes all new tool design requirements as an on-site liaison to Briskheat.
• Provide customer technical support functions across all LAM sites including North America, Asia Pac, and India.
• Account for TEAMS meetings in non-North American regions through working hours.
• Complete monthly reporting that includes details on technical escalations and new install opportunities for sub-fab opportunities.
• Keep a running log of DT opportunities with project status, timelines, and technical challenges.
• Report daily to the LAM Tualatin site location (except when traveling) or otherwise be out of office.
• Provide face-to-face recommendations to customers on product selection, set up, operation, and maintenance.
• Assign part numbers using ETI Doc Control and ensure sales quotes are properly configured with assigned PNs.
• Work problems of routine to moderate scope where analysis requires review of identifiable factors.
• Respond when first-line product support cannot isolate or fix problems in malfunctioning equipment or software.
• Report design, reliability, and maintenance problems or bugs to design engineering and software engineering.
• Provide detailed monthly reports on both sub-fab and direct tool business activities, including plans for the future month.
• Provide training, guidance, or technical assistance to customers, end users, or internal teams.
• Plan scheduled downtime to meet commitments, including results and return time.
• Prepare for timely and effective repairs by first-line support.
• Maintain a clean and safe working environment compliant with EBARA safety policies and participate in required safety training.
• Perform other duties as assigned.

Requirements

• Ability to lift 35 lbs. unassisted from the floor to waist level.
• Ability to perform essential functions of the position, including operating any machinery or equipment associated with those functions.
• Ability to perform essential functions in a cross-cultural, demanding, and dynamic environment.
• Ability to perform essential functions without posing a direct threat of harm to self, others, or property.
• Adhere to EBARA personnel policies and practices, including attendance and punctuality requirements.
• Ability to work well under pressure, meet multiple and sometimes competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.
• Bachelor’s degree in Science or Engineering discipline, or equivalent experience.
• Six (6) to Ten (10)+ years of work-related experience, preferably in semiconductor or related industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong customer relations skills.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups.
• Strong time management skills and self-starter mindset.
• Demonstrated leadership and program management skills.
• Strong relationship-building skills, with ability to collaborate with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of good driving record if servicing customers offsite.

Technologies

• MS Office (Excel, Word, Outlook, PowerPoint)
• TEAMS