Technical Support Engineer II-III (Semiconductor)

Provide on-site technical leadership for LAM Tualatin customer projects and support complex semiconductor electro-mechanical and software troubleshooting.

Responsibilities

• Report to the Director of OEM Operations and work onsite at key customer sites in Tualatin, Oregon.
• Support new sales opportunities through face-to-face customer engagement to understand application details and desired technical outcomes for sub-fab projects.
• Specify ETI product solutions, assign part numbers, and liaise with sales to ensure quoted hardware solutions are properly configured and clearly explained to the customer.
• Provide technical support to the Site Services Team for diagnosing, troubleshooting, repairing, and debugging complex:
  • electro/mechanical equipment
  • computer systems
  • complex software
• Work daily at the LAM Tualatin Site in Tualatin unless traveling.
• Meet with customers to deliver recommendations for product selection, setup, operation, and maintenance.
• Use the ETI Doc Control function to assign PNs and ensure sales quotes reflect the assigned, configured solution.
• Solve problems within a routine to moderate scope where analysis requires reviewing identifiable factors.
• Handle cases when first-line product support cannot isolate or fix issues in malfunctioning equipment or software.
• Report design, reliability, and maintenance problems or bugs to design engineering and software engineering.
• Deliver detailed monthly reports covering sub-fab and direct tool business activities, including plans for the next month.
• Provide training, guidance, or technical assistance to customers, end users, and internal teams.
• Plan and prepare to meet scheduled downtime commitments, including ensuring results and return time; prepare in advance for timely and effective repairs by first-line support.
• Maintain a clean and safe working environment compliant with EBARA safety policies.
• Comply with EBARA safety policies, including participation in and completion of required safety training.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Science or Engineering discipline, or equivalent experience.
• Six (6) – Ten (10) years of work related experience, preferably in semiconductor or related industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

Technical Proficiency

• Equipment Troubleshooting
• Electrical Schematics
• Electrical Troubleshooting Skills
• 5 Why (Root Cause Analysis Method)
• Mechanical Troubleshooting Skills
• Service
• Maintenance and Repair Skills
• Mechanical Systems & Component Repair
• abatement
• application engineering support
• dry pumps
• product selection guidance
• technical support
• vacuum abatement
• design interpretation

Technologies

• air cooled dry (oil free) vacuum pumps
• Precision Chiller Systems
• Turbomolecular Pumps
• Vacuum Gauges
• technical support

Location: Tualatin, OR (onsite) • Salary: USD 85,000 - 110,000 per yearly