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Google Workspace Engineer Jobs

3 jobs found

6d ago

Senior Technical Support Engineer

ServiceNow Orlando, FL

Orlando, FL

6d ago

$81k - $124k/yr Full time Ai Workflows Analytics APIs

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Job Description

This role offers a compelling blend of enterprise impact and professional growth. Based onsite in Orlando, FL, you will join a team supporting Moveworks on the ServiceNow platform, focusing on day to day technical support and troubleshooting for an AI driven assistant that enables automation, fast search, and workflow execution for large organizations. The compensation range is USD 81,000 to 124,000 per year, and you will benefit from a comprehensive package, a collaborative culture, and a clear path to expand your technical and customer-facing skills.

Benefits

Health plans
Flexible spending accounts
401(k) Plan with company match
Employee Stock Purchase Plan (ESPP)
Matching donations
Flexible time away plan
Family leave programs
Equity (when applicable)

Responsibilities

Deliver day to day technical support to customers using the AI Assistant platform to drive automation, search, and workflow execution
Troubleshoot AI responses, including retrieval augmented generation quality and answer accuracy
Investigate agentic workflows covering planning, execution, and action failures
Manage API integrations with enterprise systems
Communicate clearly with customers and simplify complex AI and system behaviors
Root cause analysis using logs, telemetry, and system insights with tools like Kibana and Grafana
Document defects and track them in defect management systems
Ensure timely responses and adherence to service level agreements
Triage support tickets and escalate to appropriate teams such as Customer Success Engineering, Product, or Engineering
Analyze API failures and integration issues across connected enterprise systems
Apply configuration changes to optimize assistant behavior and meet customer requirements
Identify recurring issues and contribute to internal and customer facing knowledge bases
Reproduce, document, and communicate bugs, outages, and workflow failures effectively

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field
5 to 8 years of experience in customer facing technical support or similar roles
Experience with the ServiceNow platform and enterprise integrations
Strong understanding of REST APIs and debugging integration issues
Experience with automated, bi-directional integrations between systems
Ability to distinguish between configuration issues and product limitations through system design concepts
Robust troubleshooting and problem solving abilities
Skill in analyzing logs and monitoring tools such as Kibana and Grafana
Excellent written communication with the ability to simplify complex technical concepts
Proficiency in debugging across workflows, APIs, and system interactions
Experience reproducing, documenting, and communicating bugs effectively
Passion for technology and a strong desire to learn and grow

Technologies

ServiceNow
Kibana
Grafana
REST APIs
XML
JSON
YAML
Python
Git
Okta
Workday
Google Workspace
Microsoft Active Directory

Nice to Have

Familiarity with AI and ML systems, especially RAG based search or conversational AI
Understanding of agent based or workflow automation systems
Familiarity with configuration file formats such as XML, JSON, and YAML
Experience with logging and observability tools such as Kibana and Grafana
Basic coding skills, preferably Python
Knowledge of distributed version control systems, with Git being a plus
Experience with enterprise IT platforms such as Okta, Workday, Google Workspace, and Microsoft Active Directory

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field
5 to 8 years of experience in customer facing technical support or similar roles
Experience with the ServiceNow platform and enterprise integrations
Strong understanding of REST APIs and debugging integration issues
Experience with automated, bi-directional integrations between systems
Understanding of system design concepts to distinguish between configuration issues and product limitations
Strong troubleshooting and problem solving skills
Ability to analyze logs and monitoring tools such as Kibana and Grafana
Strong written communication skills and ability to simplify complex technical concepts
Ability to debug issues across workflows, APIs, and system interactions
Experience reproducing, documenting, and communicating bugs effectively
Passion for technology with a strong desire to learn and grow

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18d ago

IT Support Engineer

TAG Solutions Menands, NY

Menands, NY

18d ago

$25 - $35/hr Full time Cloud Platforms Customer Support End User Support

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Job Description

IT Support Engineer at TAG Solutions in Menands, NY (onsite) provides end-user IT support across desktops, servers, network equipment, and applications, with a customer-first mindset, incident management, and maintenance and upgrades to support customer environments while meeting SLAs.

Responsibilities

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements.
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Requirements

Minimum 1 year of IT support experience.
Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMware.
Proven proficiency working with Remote Monitoring and Management.
Experience working with MS Office 365, Google Apps, Gmail, and antivirus programs.
Experience working with Backup solutions.
Experience providing a high level of customer service in a technical support environment.
Experience managing customers directly over the phones or via electronic communications.
Excellent verbal and written communication skills.
Experience documenting and managing technical requests.
Demonstrated ability to multitask and deliver IT support independently as well as with a team.
Detail oriented.
Do what-ever-it-takes attitude.

Technologies

Windows
Windows Server
Firewalls
Switches
Wireless technologies
VMware
Remote Monitoring and Management
Office 365
Google Apps
Gmail
Antivirus software
Backup solutions
Wolters Kluwer CCH

Benefits

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Job Description

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are on it
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Application Question(s)

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification

Driver's license (Required)

Willingness to Travel

100% (Required)

Work Location

In person

Job Type

Full-time

Pay

$25.00 - $35.00 per hour

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1mo ago

Launch Vehicle Project Engineer

MANTECH Cape Canaveral, FL

Cape Canaveral, FL

1mo ago Closed

Full time Atlassian Avionics Engineering

This position is no longer accepting applications (closed Jul 26, 2026).

Job Description

Launch Vehicle Project Engineer role at MANTECH in Cape Canaveral, FL provides LV systems engineering and program support for US Space Force initiatives to redefine the National Security Space Launch future.

Responsibilities

Deliver expert LV systems engineering across propulsion, avionics, structures, mechanical systems, guidance, navigation and control, mission analysis, software, manufacturing engineering, mission assurance, and launch operations at the Cape Canaveral Space Force Station site.
Support core systems engineering activities including requirements definition, design and test reviews, pedigree analysis, hardware acceptance, performance verification, operations, and post-flight analyses with robust risk assessments and mitigation planning.
Prepare and directly back customer teams for launch contractor activities such as reviews, audits, site walkdowns, rehearsals, launch operations, and anomaly resolution while ensuring proper technical data management and protection of proprietary information.
Coordinate with cross-functional teams including The Aerospace Corporation, new launch contractors, site personnel, production teams, and suppliers, while complying with USSF and NASA range systems and operations.
Act as the technical authority in your specialty area, supporting USSF briefings, status reviews, and Space Systems Command processes through detailed evaluations, technical reports, and analytical decision-making.
Show proactive problem solving and sound engineering judgment, displaying initiative and collaboration in risk assessment, failure analysis, and multi-disciplinary challenge resolution.
Demonstrate experience with LV design and systems such as liquid propellant rocket engines, ordnance, hydraulics, avionics, ground support equipment, composite materials, and end-to-end lifecycle processes from design through launch and anomaly resolution.

Requirements

Bachelor's degree or higher in Engineering (Mechanical, Aerospace, Electrical) or a STEM field; 1.5 years of relevant experience may substitute for each year of education requirement.
Five or more years of systems engineering, technical program management, or related experience.

Technologies

Warp Core, Jira, Confluence, MS Office Suite, SharePoint, Google Workspace

Clearance

Must be able to obtain and maintain a Top-Secret clearance.

Physical

Must be able to remain in a stationary position up to 50% of the time.
Occasional movement within an office environment to access file cabinets and equipment.
Constant use of a computer and other office productivity devices.
Frequent communication with coworkers, management, and customers, including delivering presentations; must exchange accurate information in these interactions.

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Google Workspace Engineer Jobs

Senior Technical Support Engineer

IT Support Engineer

Launch Vehicle Project Engineer

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