Autonomy & Technical Support Engineer

Liebherr Mining Equipment Newport News Co offers a secure, globally connected engineering environment that values reliability, innovation, and collaboration. This role supports Liebherr mining trucks and autonomous haulage systems from Newport News, VA, with remote and on-site engineering assistance. The position operates on 24/7 rosters with up to 12-hour shifts, one week on and one week off, and includes travel up to 20% domestically and internationally.

What we offer: a comprehensive benefits package within a respected international company, featuring major medical, dental, and vision insurance, a 401K plan with company match, paid vacation and personal days, and a competitive salary. A Tier III referral bonus is also part of the package.

Responsibilities

• Provide remote and on-site engineering support that ensures product reliability, functionality, and cost targets, including verification, troubleshooting, validation, and commissioning of mechanical, electrical, and software systems
• Promptly respond to service requests and collaborate with affiliates, customers, Engineering, and suppliers to resolve issues
• Research and analyze data from Product Incident Reports, Product Assembly Reports, and incident tickets to identify and address problems
• Participate in Product Issue Resolution through data collection and root cause analysis to address field failures
• Act as a communication link between affiliates or customers and Regional Customer Support Managers to ensure effective service delivery
• Assist Regional Customer Support Managers, Engineering, and other Liebherr departments to resolve product problems and expedite solutions
• Alert the organization to potential or known problems affecting product quality and service
• Recommend hardware design modifications and functional changes to systems and subsystems to improve performance
• Participate in design reviews and contribute to verification and validation plans for new or redesigned components
• Review and validate new components, designs, and corrective actions to enhance truck performance and reliability
• Ensure design-related campaigns such as notifications, modifications, and upgrades are executed by customers and affiliates, with documentation provided to the factory
• Provide technical guidance for service manuals, technical instructions, service information, engineering change requests, and training materials
• Engage with internal and external stakeholders to manage risks related to design, functionality, and customer relationships
• Oversee assembly and commissioning of trucks to confirm conformance with factory specifications and customer requirements
• Sign off and submit commissioning documents to LME Warranty administration prior to customer acceptance
• Utilize computer aided design tools to perform specified engineering tasks

Technologies

• Microsoft 365 applications (Teams, Outlook, OneNote, Excel, PowerPoint)
• Creo View CAD software
• CAN, J1939, DDS
• Robot Operating System (ROS) and wireless telemetry
• PLC control on mobile equipment knowledge

Requirements

• Bachelor’s degree in engineering (BSME, BSEE, BSCS, or related) and 3 years of relevant mining or engineering experience
• Practical experience with Autonomous Haulage Systems in surface mining is preferred
• Proficiency with Microsoft 365 applications
• Ability to interpret technical documents and drawings; clear, informative writing; and effective numerical reporting
• Strong problem-solving skills, data analysis, and ability to develop alternative solutions
• Comfort with mathematical concepts, geometry, and trigonometry; knowledge of low voltage electrical design and circuit analysis
• Understanding of electric drive and hydraulic system design for mining equipment; knowledge of autonomous haulage systems for surface mining
• Knowledge of communication protocols (CAN, J1939, DDS), ROS, real-time embedded systems
• Experience with PLC control on mobile equipment and Creo View CAD
• Project planning, risk management, change management, and stakeholder communication
• Strong customer service skills and willingness to share knowledge with peers and customers
• Ability to travel up to 20% domestically and internationally
• Valid driver’s license and passport; MSHA certification; electrical certification in high, medium, and low voltage
• Remote work eligibility (local) and willingness to work on 24/7 rosters up to 12 hours

Location

Newport News, Virginia, United States (remote work eligible). Office and manufacturing facility: 4100 Chestnut Avenue, 23607 Newport News, VA.

Contact

Nicole Alden — [email protected]

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, a 401K plan with company match, paid vacation and personal days and competitive salary. Referral Bonus: Tier III.